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    Fugate's Cinema

    5.0 (1 review)

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    6 years ago

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    Cinema Social - Ridiculous, nonsensical Policy

    Cinema Social

    3.1(15 reviews)
    55.6 mi

    Clean theatre and good seats. The kids loved that they had refills available on popcorn and drinks.read more

    If I could give ZERO stars, I would. This place is RIDICULOUS. I was visiting from Las Vegas and we…read moredecided to take my grandkids to the theater to watch a movie. There isn't much of a choice here (which I guess is why they get away with their ridiculous policy). As I walked into the door, I had my purse on my arm and the first thing that was said to me was NOT welcome to the theater, thank you for coming, it was "you cannot bring your purse in here". I was confused and didn't understand and he said it again, you can't bring your purse in here if it's bigger than a piece of paper 8.5"X11"!! I still didn't understand as I have never heard of such a thing and asked to speak to the manager. She comes up and rudely says that it's policy for the safety of our patrons. I was flabbergasted. IF someone was hell bent on doing something bad, are they going to carry it in their purse?!? My daughters truck did not lock so I said I'm not leaving in the car so they said I had to put it in the office or leave. TRUST THIS, if I wouldn't have had two very upset grandkids, I would have left that very second and not spent a single penny in this place. I then told her she could search my purse - she then RUDELY says "it's not my responsibility to search your purse" you have to leave it in the office - so I had to leave my purse in the office (not locked in a cabinet or anything, just sitting on a desk. WOW I said I certainly hope nobody bothers my purse and she said they won't and I said well they better not when another lady pipes in and yells SERIOUSLY?!?!? To which I replied SERIOUSLY!! You seem to have a captive audience because I understand there isn't much in the way of a choice in movie theaters in this area. If there were a choice, I guarantee you would change that policy very quickly. I think we all know that this policy to "protect" the customer is just a lame, veiled attempt to stop your customers from bringing in snacks and not have to buy your overpriced garbage.

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    Cinema Social
    Cinema Social - Inside theater

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    Inside theater

    Marquee Cinemas

    Marquee Cinemas

    3.5(29 reviews)
    73.7 mi

    My husband has a hearing impairment. We have been here a few times and he has used the…read moreteleprompters. Tonight, we saw a movie and tried three different teleprompters. None of them worked. We asked for the manager and she could have cared less. It's unbelievable. Why offer them if none of them work. She was not even slightly compassionate. If you have a hearing impairment, you are not welcome here. Save yourself the frustration. Go somewhere else. We have had great experiences at Fort Henry Mall at the NCG.

    Every time we come here something is wrong. Last time we came up here and the screen wouldn't work,…read moreso we spent 2 hours up here and had to get a rain check because it was never fixed. We asked about refunds for concessions, since we spent $45 and were snapped at by the manager saying "you still ate your snack why would we refund that?" Thats fine, things happen. We weren't mad. This time we spent over $100 on tickets and concessions for 2 adults and 2 kids, and they are OUT OF FREAKING ICE!!!!!!! Manager couldn't care less. Once we got into the actual theater, it was doing the same thing it did last time the screen wouldn't work. You can hear the ads and commercials, but nothing is on the screen. My husband went out and told the manager (which was also the manger that had to issue our rain checks last time) that the screen wasn't working, and she snapped at him and said "it will be fixed by the time the movie is on." My husband said "okay well last time we were here, it wasn't fixed, and we spent 2 hours here for nothing." she said "oh well I don't remember that." Manager has been the absolute rudest human on the planet both times we have had encounters with her. I'm also attaching some videos of the absolute disgusting area around the drinks and walking to the theater. Workers just standing behind the counter that could have easily went out and cleaned up a little. We will be taking our business to NCG theaters in Kingsport from now on. Cleaner, cheaper and 100% better customer service.

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    Marquee Cinemas
    Marquee Cinemas
    Marquee Cinemas

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    Fugate's Cinema - movietheaters - Updated May 2026

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