The staff was very friendly. The pool was nice. The food was decent. And that's where the good reviews end. Otherwise the hotel was pretty dirty and VERY poorly run.
Booking was a nightmare. When I initially tried, I got an email saying I'd need to send them a wire transfer as a deposit to secure my room. I emailed them about it but got no response. I thought that was weird but I obliged and went to my bank. The bank told me they needed a code the hotel didn't give me. I emailed the hotel again. Again no response. Their website provided two separate phone numbers which I called all together 20 times about my booking issue - at various times of the day over the following week - and nobody answered the phone once! Luckily for me, one of my friends had to cancel and I took his bed.
Once we got to the room, the carpet was filthy - long strands of hair and pieces of dirt everywhere. The ceiling vent was caked with dust. The shower head was old and rusty. The water pressure in the shower was crazy high and there was only a small divider "separating" the shower from the rest of the bathroom so it literally sprayed the whole room every time we used it. The electric current they use is much higher than in the states so we blew a few electronics. Also they had throughout the hotel THE THINNEST toilet paper I've ever used. There were no fitted sheets on the beds, just a regular top sheet separating us from the dirty hotel mattresses, and of course they kept coming off.
And lastly and most absurdly - my room key only worked for one entry every time I used it and then got demagnetized. So I had to take it to the front desk to get replaced literally every other time I needed it. But at one point we were lying on our beds and our next door neighbor - a stranger - successfully used HER separate room key and accidentally walked right in to OUR room!! (So some other guest could walk into our room at any point and I couldn't even do that?!?) That put us in a constant state of panic that we might get robbed if we both left the room the rest of the trip.
Very disappointing stay overall! read more