This hotel is a two star experience at best. Safety concerns are my number one issue as my door would repeatedly open after being firmly shut. On my last night, I asked for a taxi to be called 30 minutes in advance, 45 minutes later the host asked me if I had the Uber app. There was then no doorman to help me with my luggage. I asked for a bottle of water while waiting for my Uber and they tried to charge me, I drank their non fresh fruit water instead. Two members of my party got sick after eating the breakfast. Would not stay here ever again. read more

We had a nice stay at this hotel while visiting Mendoza. We wanted to stay at a hotel in Mendoza city, in a central location from where we could access the wineries and restaurants we planned to visit. This hotel is a 5-star, luxury hotel and although affordable for people paying with US$ or €, it's pricey for local standards. Our room was pretty spacious and even though we had two queen beds, it didn't feel too cramped. The bathroom had a separate shower and bathtub and they provide basic toiletries including body lotion. The bed was pretty comfortable but the pillows were not as great. They don't provide robes nor slippers which is odd for a hotel of this standard. The rooms have amazing views of the mountains. They have a small gym with a few cardio machines, some free weights and a multipurpose weight machine. Adjacent to the gym there is also a small pool which gets pretty packed especially in the early evening as people make their way back from the wineries. The breakfast is served at their main restaurant and it was fantastic. They have pastries, different kinds of breads and cold cuts, hot items such as eggs, yogurts, etc and even some sparkling wine for those looking to get a head start in their wine tasting. They do also offer espresso drinks free of charge and their coffee is nice and strong. I don't recommend making any airport transportation or remis arrangements through the concierge as the prices they quote are so much higher when compared to those you can get at the airport or even arrange yourself online through private companies. Make sure to pay for your stay with your foreign credit card that way you don't avoid having to pay the tax on the room stay. read more

Diplomatic Hotel - Evening view of the mountains from the hotel - Hotels Near Me - Mendoza, M

An American in Mendoza...#3daysinMendoza I shopped around a long time deciding upon a hotel in Mendoza. I wanted a place in the city where I could walk around and still head out to the vineyards one day. I researched and this hotel had strong reviews on Expedia and TripAdvisor. I booked the hotel and it was well priced via Expedia and it includes a buffet breakfast. The outside and inside lobby is very welcoming. The staff was kind, especially all the doormen. They booked restaurant reservations for me and also got me safe taxis. They helped us with our bags and the room was exactly what I was hoping for. It had two large queen size beds with ample space in the room and bathroom. All amenities were nice too. The place was pretty quiet too, despite a full house (based on breakfast folks). There was also a pretty view of the mountains. The only weird thing about the room is to close the front door, you have to slam it shut. At least you know it's closed. I did compare this with the Park Hyatt Hotel, and if I had to choose again, I will stick with the Diplomatic. I did try the spa in the hotel (right by fitness center and pool). It was not as great as I had hoped. The massage with stones was just okay and the facial is nothing like you get in the states. It was pretty much a few masks and gentle massaging. Stick with your home town Swedish massages. I definitely recommend this hotel. If you have a chance, definitely also eat at Maria Antoinetta right next door. read more

Diplomatic Hotel - Outside of the hotel. It's quite nice looking both outside and inside the lobby. I definitely recommend this hotel. - Hotels Near Me - Mendoza, M

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Easily the best restaurant in Mendoza. Upscale, high quality, beautiful presentation. I had scallops, trout, and chocolate variety and everything was delicious. A bit pricey for Mendoza but absolutely worth it. read more

Copy-pasted unanswered email sent to the GM of this property almost a month ago: Dear mister Santiago Alsina, My name is Menoodj Bharatsingh I am from Holland doing business in Mendoza. I wanted to write you this email as a business owner and guest at your hotel. As I am having a project in Mendoza and traveling a lot to Argentina back and forth, I am staying in different hotels since 3,5 years. So also as for this time. I have stayed in Hyatt, Sheraton and other high-end places. Not only to see the quality of the hotels but also as a future partner as my business will be in tourism. So far I have been enjoying my stays here in the different hotels. And I must say that the first impression of your hotel and the nice and helpful staff (in the beginning) helped me to put you on a high rating. But as our stay continued (we booked for 14 days). I have been noticing and been annoyed by a lot of aspects which I think is not appropriate for a five star hotel. Also as I have a lot of experience in customer journeys in tourism. So I just wanted to point out the things that I think it should not be like it is: All staff members saluting in Spanish, some of them even respond in Spanish when talking English back. None of your staff members are welcoming the guests when entering the door. In the 13 days we have been greeted once. They don't even have friendly faces when you arrive at the parking. All bell boys, except a for a blonde guy, who was the only one daring to say hi in our last day.All staff members are using guest elevators for all purposes, this makes even the guests wait for a long time with elevators, crazy right? This is a cause of immediate dismissal in so many other hotels, particularly when having staff elevators right next to them.As advertised on the website we should have had an espresso machine and a welcome drink by arrival. We are staying in room number 1903. These things where not available. The greeting of the parking, bell boys and reception are the one that made me really not feel welcome at your hotel. I am an easy going person and not that difficult but these things for me where a no-go. In tourism this is what your clients first see when entering. Also by checking-in we had to pursue the reception if they could please iron our shirts as we had a wedding. After much begging they finally arranged it but the first answer was "no podemos". We have called the reception many times from our room to ask if we could be connected with Salentein, Cacheuta... and many others. We made more than seven calls and every time we where hanged up on the phone and not called back. Also on the TV a message appeared that your hotel did not pay the cable provider bill and the service would be cut the following day. I find these things very disturbing and I thought these are things that you should know are happening. Tomorrow we are checking out and we are returning in November. But we don't know if we will stay here a second time. Perhaps it is time to give it a last chance to the one five-star hotel I have yet not discovered. This far the staff, service and customer experiences we have found the best in Sheraton. I believe this hotel has all features but you have plenty of room for improvement, specially on training and development. Thanks you very much for reading our email. With kind regards, Menoodj Bharatsingh PS I think we will definitely meet in the future as we have similar connections in Mendoza and we will start our business in 2021. Would be happy to meet. read more

Best hotel in Mendoza city, hands down. Great service, beautiful hotel, and great location. Walking distance to all the good restaurants. Their complimentary breakfast is quite the spread, and even includes mimosas! Beds are comfortable. After spending our last night at this hotel, I wish we had stayed our entire trip here! If I go back to Mendoza, I will only stay here. read more

Pretty nice hotel. Great mountain view rooms. Friendly staff that helped us book a few tours due to some last minute changes on our trip. Comfortable beds and breakfast was alright. read more

Diplomatic Hotel - Hotels Near Me - Mendoza, M

Beautiful updated room overlooking the mountains. Excellent food and service. Patricio at the front desk provided superb customer service! The staff at this hotel will certainly take care of all your needs. I highly recommend this hotel and we will be staying here on our next trip to Mendoza! read more