I highly recommend this shop--they took me in without an appointment and got my car fixed despite…read moretheir busy schedule. Truly exceptional service!

The customer service is great. However, they are a "all day" type of shop. Small or large, you…read moredrop off your car in the morning and they wont be able to get you back in your car until evening. Not very efficient at all. Imagine bringing your car into them for an oil change. Your out of your car for the entire day just for an oil change. Thats crazy. My car was dropped off at 8:30am. What was said that they would get my brakes checked and then inform me of cost quickly so that parts can be ordered and the car worked on didnt happen. 2pm comes around and i receive nothing. I then called them and finally the ball started to roll. Soon after, my brake change is a 3,000 bill if i proceed. I am not complaining because of the high quote. I am complaining now cause i lost pretty much the entire day waiting on a brake inspection only to find a high cost and still, no new brakes. I ended up taking my car that same day to another shop. They replaced my brakes along with my rotors for 900 bucks less than what this place quoted me. I then started thinking about my other experiences i have had with this establishment. I realized that this is a place where they will always try to upsell other items, services to you. You dont really leave there with what you originally came in for. Your going to pay for other "recommended" items somehow, someway. Moral of this review? They are not efficient they take forever and they are very pricey.

Jerry, Kristi and the Goodyear team always provide great customer service. I will definitely keep…read morecoming back to this location in Lenexa!

I just hit town and my car started a loud grinding noise when I pressed the brake pedal. Made an…read moreon-line appt thru the Goodyear website (easy) for the next day and had my car in there at 9 AM. They were professional and kind. Called me while I was still at breakfast and gave me the details and cost. My car was ready by 2:30. It was just a needed maintenance. I'm very happy with the service and will use this shop for services when needed in the future.

Recently I bought 5 new tires and had them installed here, along with 5 new wheels, 5 new TPMS…read moresensors, new lugs, tires balanced, and an alignment. Dropped it off in the morning and they had it done by the end of the day, which is quick considering the amount of work needed to be done. By the time I picked up the truck, everything was buttoned up exactly how I asked. All tires were properly assemble, balanced and programmed with new sensors. The old tires were disassembled and thrown into the bed with the old sensors and lugs. They even took the time to mount the spare underneath (something I told them they didn't need to do). Friendly and understanding staff. Cool guys. Couple months later, the tires hold air perfectly and ride great. These are my second set of tires installed here with no problems. I'll keep coming here.

Had an appointment at 10:00am to get new tires put on, arrived at 9:50am and they did not have the…read moretires. They told us they would have the tire in an hour and be done at 12:30. Didn't happen, at the end of the day they told us they only had two tires. This is unsatisfactory in my opinion.

Had my car towed in, they were prompt and helpful! Got it done very quickly and were easy to…read morecommunicate with.

I had an unexpected flat tire and gave Firestone a call since they were nearby. They immediately…read moregot me in and helped get the spare on and ordered me a new tire. I went in the following morning to get my tire replaced. There was no waiting. Joshua was extremely helpful and sympathetic to the situation. He got me in and out so that I didn't miss my kids games because I was sitting in a tire shop. Thank you so much to all the staff at Firestone, they were all kind and helpful. I would highly recommend this location.

Mark is great! I was…read morein Topeka this past Memorial Day weekend to attend a wedding when disaster struck. The bride was having wedding day jitters on Friday, and she accidentally backed her SUV into the groom's pickup. She broke her passenger-side tail light; and it had to be replaced immediately that day, or there would be no wedding bliss. After looking him up on Yelp, I called up Mark. Although he was not able to supply me the part himself, he went the extra mile and told me where I could find it. The man is great. There was absolutely nothing in it for him, but he still went the extra mile to help me out. I was able to install the tail light before the wedding and averted a disaster. I will be forever grateful to Mark for helping me save the day. Thank you!

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

This place is almost like Jiffy Lube Lite…read more They get you in the bay, out of your car and start talking to you about what's under your hood. Then they try to sell you a bunch of stuff. It is what it is and it's fine. Most of the employees I spoke with were professional and easy to talk to, even if I declined most of what they suggested. One issue - a gentleman said I was out of oil. I wasn't. My engine was low and I didn't add any before I drove here because I wanted the to ask a couple of questions and have the mechanic look at my engine, but there was definitely enough oil to get me from my apartment to this garage. After a small back and forth and a discussion about what oil should be added to my car - I asked for the manufacturer recommendation that was printed in the vehicle's manual - this gentleman called me over to the front of my car to show me what a car with actual oil in it looked like. Good for him. I'm glad we got it straight even if he didn't make the point he wanted make. Anyway - if you're interested a first come first serve garage that performs repairs is also available. I declined to get my tires rotated because I didn't want to wait two hours, but the option is there. Going forward - I think this is a good spot for an oil change and some fluids if you're short on time or in a hurry. I'm also going to continue to use my main mechanic for any larger projects and heavy lifting.

Had truck towed there because it wouldn't start. They said without looking at it that it was the…read moretiming but we left it overnight so they could diagnose it. The next day they said the engine was blown so we needed to get a new engine and offered us $500 for it. We went back 3 days later we tried starting it and it started however it didn't stay started. So they gave us a free diagnostic and it came back that the engine is blown. In the meanwhile we are renting a rental car. When we found an engine, we called them and found out the guy we were working with was fired and he was the only nice one. Anyway they wouldn't give us a price, then we called corporate then they said they couldn't do the work.

This is the worst place and most unprofessional business! Joe is very rude as I had cancelled a…read moretire order within 2 days after our order. He did not get the message apparently and called me out for an unpaid balance of $22.00 which I owed and then paid. He accused me of not responding for 2 weeks which is false as I responded 2 x during the 1 week. He also accused my husband of almost hitting his car that was parked close to the entrance of the garage entrance. He also accused my husband was intoxicated. Really? Who does that? Number 1 , my husband does not drink. There was purchase of Non Alcoholic beer in his car. So what? He texted me on his personal cell and got mad that I texted him back and then he stated he was going to block me!! This should be a big fat -10 rating!!

I was quoted $7,400 at the dealership to fix my catalytic converter, lifters on both sides,…read morediagnostic and fix a sensor. Took it to Shawnee auto and they were able to determine that only the lifters had to be done to get the sensor to not trigger and that my cat converter wasn't the issue. $2,300 - I'll always trust bringing my truck to them because the solved the issue and weren't trying to take advantage of the situation. I had actually given them my quote too. You can trust they will fix only what needs fixing.

We have been back again and again. Love this place. They do honest work with quality parts. They…read moreare worth the wait.

Love this place! Tom's prices are the best in town. He and his staff are very nice and friendly…read more Service was completed on time! He value his opinion very highly. We will be back.

Great customer service from all I have encountered. They have a clean bathroom and storeread more

This kwik shop is in a very convenient location and has great slushees as well as a wide variety of…read moredrink and snack options