Jerry, Kristi and the Goodyear team always provide great customer service. I will definitely keep…read morecoming back to this location in Lenexa!

I just hit town and my car started a loud grinding noise when I pressed the brake pedal. Made an…read moreon-line appt thru the Goodyear website (easy) for the next day and had my car in there at 9 AM. They were professional and kind. Called me while I was still at breakfast and gave me the details and cost. My car was ready by 2:30. It was just a needed maintenance. I'm very happy with the service and will use this shop for services when needed in the future.

Recently I bought 5 new tires and had them installed here, along with 5 new wheels, 5 new TPMS…read moresensors, new lugs, tires balanced, and an alignment. Dropped it off in the morning and they had it done by the end of the day, which is quick considering the amount of work needed to be done. By the time I picked up the truck, everything was buttoned up exactly how I asked. All tires were properly assemble, balanced and programmed with new sensors. The old tires were disassembled and thrown into the bed with the old sensors and lugs. They even took the time to mount the spare underneath (something I told them they didn't need to do). Friendly and understanding staff. Cool guys. Couple months later, the tires hold air perfectly and ride great. These are my second set of tires installed here with no problems. I'll keep coming here.

Had an appointment at 10:00am to get new tires put on, arrived at 9:50am and they did not have the…read moretires. They told us they would have the tire in an hour and be done at 12:30. Didn't happen, at the end of the day they told us they only had two tires. This is unsatisfactory in my opinion.

I don't give 5 star ratings because that means perfection. This location did a good job. Had my…read moretires in stock on the day I dropped my car off. Just wish there was a shuttle service. They're far out there and if you have 1 car you'll need to have some good luck with Uber.

Had my car towed in, they were prompt and helpful! Got it done very quickly and were easy to…read morecommunicate with.

Great service! We needed help and were excellent. They were friendly, professional, and honest…read morefrom start to finish. They took the time to explain the repairs, answered all of our questions, and completed the work quickly and at a fair price.

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

This place is almost like Jiffy Lube Lite…read more They get you in the bay, out of your car and start talking to you about what's under your hood. Then they try to sell you a bunch of stuff. It is what it is and it's fine. Most of the employees I spoke with were professional and easy to talk to, even if I declined most of what they suggested. One issue - a gentleman said I was out of oil. I wasn't. My engine was low and I didn't add any before I drove here because I wanted the to ask a couple of questions and have the mechanic look at my engine, but there was definitely enough oil to get me from my apartment to this garage. After a small back and forth and a discussion about what oil should be added to my car - I asked for the manufacturer recommendation that was printed in the vehicle's manual - this gentleman called me over to the front of my car to show me what a car with actual oil in it looked like. Good for him. I'm glad we got it straight even if he didn't make the point he wanted make. Anyway - if you're interested a first come first serve garage that performs repairs is also available. I declined to get my tires rotated because I didn't want to wait two hours, but the option is there. Going forward - I think this is a good spot for an oil change and some fluids if you're short on time or in a hurry. I'm also going to continue to use my main mechanic for any larger projects and heavy lifting.

Had truck towed there because it wouldn't start. They said without looking at it that it was the…read moretiming but we left it overnight so they could diagnose it. The next day they said the engine was blown so we needed to get a new engine and offered us $500 for it. We went back 3 days later we tried starting it and it started however it didn't stay started. So they gave us a free diagnostic and it came back that the engine is blown. In the meanwhile we are renting a rental car. When we found an engine, we called them and found out the guy we were working with was fired and he was the only nice one. Anyway they wouldn't give us a price, then we called corporate then they said they couldn't do the work.

This is the worst place and most unprofessional business! Joe is very rude as I had cancelled a…read moretire order within 2 days after our order. He did not get the message apparently and called me out for an unpaid balance of $22.00 which I owed and then paid. He accused me of not responding for 2 weeks which is false as I responded 2 x during the 1 week. He also accused my husband of almost hitting his car that was parked close to the entrance of the garage entrance. He also accused my husband was intoxicated. Really? Who does that? Number 1 , my husband does not drink. There was purchase of Non Alcoholic beer in his car. So what? He texted me on his personal cell and got mad that I texted him back and then he stated he was going to block me!! This should be a big fat -10 rating!!

I have been taken advantage of over and over when taking my vehicle to a dealership and other auto…read moreservice places. I recently was convinced to pay $800 for $400 tires. They were really bad tires. I realize I have to take some ownership in this, but it is a little difficult for me to trust the auto care service world.. A while back, a man knocked on my door and sold me a coupon book for Shawnee Auto Service Center. I decided to get my free oil change and get out of there. When I arrived, I explained my recent experiences. They were so nice, so professional, and answered so many of my questions. Shawn (sorry if I spelled it wrong) took me outside to show me and explain things that needed to be repaired on my car so it would be safe for my next trip. They did an amazing job. I will be returning. I highly recommend the coupon book. It saved me a ton of money. I will be returning.

We have been back again and again. Love this place. They do honest work with quality parts. They…read moreare worth the wait.

Love this place! Tom's prices are the best in town. He and his staff are very nice and friendly…read more Service was completed on time! He value his opinion very highly. We will be back.