I suggest you hire someone else.
The technicians were fine, but communication was very lacking from the office. FSS was working on a large months-long project for us, requiring several site visits. As such, I would periodically email for updates and request timely invoices - Emails were not consistently returned, and invoices were held for months even when I requested them frequently. As such, I'd get a large invoice at the end of the project without detail of the technician's time on site, billable hours and materials. Overall, a shady process of stringing me along and then hitting us with a huge bill at the end of the project (with no backup information). Phone conversations were no better! Just stringing me along...
If you do email FSS for any reason, send with read receipt and save all of your emails since you may need to have this backup handy when contesting their invoices and work practices. Also have the technicians sign in and out each day... I think they are trying to take advantage of us due to Covid and we're not able to have someone check on them during the day and each time they say they were on site.
Very disappointed. read more
