When I moved to Sussex from London, I needed to furnish my new home virtually from scratch. I…read morebought some fabulous stuff from West Sussex auctions and they even deleivered it for me too for a very reasonable charge. I always use them if I am looking for something else and I know that I can call any time if I wish to view items prior to auction. Jane Cummings Littlehampton

If I could do 0 stars I would. If you know anything about comic books you'll know that a…read more"incredible hulk #181" is a highly valuable book and to win one for 35 pounds is unheard of. Well that's what happened and then suddenly there was a "clerking"error at the auction house and the sale got canceled, Very convenient I must say. DON'T trust them.

Have bought a couple of items of jewellery and some framed watercolours over the last year. Staff…read morealways very pleasant and helpful. I'm a newbie to auctions and they answered all my questions about bidding online, fees etc. very patiently! I live locally so always view items beforehand. They also valued some jewellery I have for insurance purposes for a reasonable fee (similar price to local jewellers but I could take it to Ewbanks whereas with the local jeweller I had to send it away - which I didn't want to do).

This bunch of cowboys have consistently lied in relation to the sale of items and sold them at a…read moremassively reduced price. When legal action was promised they said they would admit liability only to lie again. Avoid this company and its directors at all cost they are crooks. Do not allow them to sell your treasured possessions!!!

Buy smart not hard, and you'll save a lot of money at this auction house. I love this place. The…read morefirst time we moved to London from America we bought all of our furniture here, and a lot of great decorative items and amazing crystal vases. Insanely cheap too. And when we were ready to move back to America we simply gave them a call, they picked up all our stuff, and sold it for us! We got back about 80% of what we'd paid. Not bad at all for a year of a house filled with nice antiques, and a bunch of great items that we took back home to America. Now that we're back in London, I'm sure we'll return to the Southgate Auction Rooms, even if we live a bit farther away.

Do not have the reason to give anything for cash. These are usually have displayed Three Spherical…read moreobjects hanging above their premises. Certainly the one down in South Street does! The reason I looked in was a display of certain hi fi equipment that was priced unbelievably low. I assume that was "no Guarantee" area. Did ask me about promotions ,but that is not my forte now.

Unable to visit as the counter was occupied , the frontage completely re-designed and a buzzer…read moresystem , which means if they are assisting one client ,you wait your turn,

Over decades, I have bought many antiques online, either directly with auction houses or through…read moreEasy Live and The Saleroom - including over 50 valuable items up to £2500 in value. Additionally over 1000 items on eBay. I have never had any issue with any of these channels. I bought a watercolour through Crows Auctions directly in July but was not able to pay immediately via their online portal - the payment just didn't go through and I tried several cards and more than one computer to try to deal with the issue. Having planned to collect the painting, I decided to pay then. However, my trip up from Devon to Sussex was cancelled so I eventually paid by bank transfer. I was surprised after this that I had been given negative feedback, as a non-payer for an auction lot, (on a system that many UK auction houses refer to), and this has resulted in my bids not being accepted by them. Having paid for the painting in full, I asked for this feedback to be removed (which was possible) but they decided to change the feedback to classify me as a late payer and they will not change this. I face a future having to explain myself to some auction houses and reall resent Crows' initial incompetence that caused the problem and now their vindictive refusal to retrace their complaint. I can see why this company has such a mediocre score online. I would not give them a single star if the system allowed. Use them at your peril...!

I cannot recommend this auction house. A bronze sculpture was packed and sent by them to us here in…read moreRome. It arrived broken at the ankle. This could have been avoided if the marble base had been removed (less than a one minute job) and the item packed with some care and intelligence. Despite two emails to them I have had no reply and having read the other reviews online I don't expect one. Crows Auction Gallery Ltd has NO customer service and once they have your money they really do not care. AVOID!

The customer service in this auction house is a joke. I…read morereceived the wrong item, after one of their auctions, messaged them via email the same day. They replied today 8 months later, to tell me that they will not service the issue, because it is too late. I called them to point that the original email was sent on the same day, and they replied that they cannot service me because although I sent an email promptly, I did not pursue it with additional forms of contact. ZERO stars from me

We personally had a bad experience. Slow to reply to emails, saying they have a 14 day reply…read morepolicy. When we asked for a catalog of unsold items, they shared other people's photographs. We had to follow up on every auction and did not consistently receive proactive updates. One item we asked to be returned was sent, but it was the wrong item. They refuted this and denied any wrongdoing.