My experience was online. An item was out of stock but payment was taken. Within 5 mins of…read more"purchases", the matter was cleared up via email with clear communication and a clear ETA on the item was communicated. Very happy with the experience.

I don't understand how this fraudulent "company" is allowed to continue to trade. If you make an…read moreonline purchase be prepared to spend vast amounts of time over many months chasing up a non existent item, then chasing up your refund which you will end up retrieving through your bank's involvement. My bank told me I had fallen for a scam where a company takes your payment but does not fulfill their side of the transaction and obtained my refund several months after my initial payment was made. Be warned - avoid this seasoned operator who has nothing to learn - but I have learned a lot about protecting my finances through my dealings with her and won't make the same mistake again!