Thoughtful staff from appointment to picking out frames. I felt like they were there to make my…read moreexperience the best. Keep up your great service.

Best eye doctor and the service is amazing! They will make sure you get what you need, Ashley at…read morethe front is so kind and accommodating - you'll wish she was your best friend.

At first it was hard to find the shop. I didn't know where to enter into the mall to the store…read more Once I found the entrance. It was right there the store front of the Mall's entrance. The guy who owned the shop had on green funky glasses. He was able to help out. However later as it turns out my glasses still needs some more adjusting after I left. $30 dollars to bend the temples is kinda expensive in my honest opinion. Other than that he was a nice guy. He had walls of different unique glasses. Not too often you will find a place like this as opposed to common optical chains. I have the tendency to go to local owned glasses that carries different or off the wall type of glasses. If you looking for one of a Kind glasses at a local owned then that Guy's glasses is the place to go to!

That Glasses Guy Optique De Luxe at Warehouse Row in Chattanooga is an excellent source for all…read morethings unique and cool eyeglasses. I really like the selection that they have available and many different frames and designs that I have never seen before. They have excellent customer service and go all out to make sure that you are taken care of and get something that is perfect for you. They are well worth a visit.

Spent over an hour in the store with an appointment for them to fix my prescription that they got…read morewrong. Lady checking us out answered the phone In the middle of helping me then complained about the person on the phone.

The best experience I have had at an eye center!…read more The people were all fabulous, they had everything from my online submissions in order, very easy yet thorough exams, fabulous professionals, and a great selection of affordable eyewear. This place is one of the few to actually be thorough and prepared for their clients. They had all the information I had submitted in advance via their online forms. This is something most places fail at. The people, from start to finish, were absolutely wonderful. They are knowledgeable, professional, kind, and fun (yes, fun!) to visit with. They make sure all your questions are answered and you leave happy with every aspect of you visit. In addition to the wonderful people, there is also their wide variety of glasses to choose from. I was able to select three pairs of glasses--two of which were designer--with an array of lenses features (blue light, scratch guard, etc) for under $650 without vision insurance. This is great considering the last pair (just one pair) of designer glasses I had purchased elsewhere were over $550 and had issues. The location is clean, pleasant, and easily accessible. This is definitely a location I felt very comfortable visiting. I have walked into other locations and not gotten the most welcoming feeling but the Hixson location is a rather different story altogether. Definitely my new go-to place and location for all my glasses and contacts.

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

I messed my glasses up and Leslie fixed them for me. Professional. BTW, the entire team is great…read more MLM

The optometrist was great!! Worked with my grandson with…read morewearing contacts. My grandson said he can now see better than he's been able to see in a year.

Two years ago I had to get my first pair of glasses. Twenty years of working in tech finally did my…read moreeyes in. My first pair in Seattle were okay. Basic. Then last year I discovered Epic Optical. And it is epic! The waiting room is plush and comfortable. Dr Leach told me everything each piece of equipment was doing when getting my eyes examined. Lastly, his staff helped me pick out glasses that not just fit my face but my style.

Everyone there, from checking in, the exam and the glasses fitting were spectacular. I was told the…read moreglasses would be ready in 2 weeks, they were ready in 1 week. The attention to Customer Service and Satisfaction is second to none. I highly recommend Uptown Vision.

Enjoyed working with Dr Shim, she was thorough and considerate. I forget the woman's name that…read morehelped with my contacts. It was my first time getting contacts and they spent the time to ensure I could get them in and out comfortably. They have no parking, all that is available is the paid city street parking. Good selection of professional and casual wear frames but they are very limited on specialty frames. I'll be back next year.

They had originally told me over the phone that it was only $49 for the co-pay with insurance but…read morethen when I got there in person, I asked again and they said actually there is another fee for the contact lens exam, (which is normal) but not for 150 additional dollars on top of the 49 WITH insurance. Additionally, the front desk woman was extremely rude to a man who came in to deliver packages when he accidentally set them on the desk instead of the shelf. After he walked out, she continued to complain about him loudly to the customers. I would not recommend going here because of the price and the unprofessional attitudes of the employees.

Dr. Sechler was great. Chloe got my exam started and was great with me as well. My eyes are in good…read moreshape so that always adds a star. They were courteous and timely especially with a scheduling snafu. Was out of town on the 16th but that's when they originally had me scheduled for. I'm certain it was my mistake in one way or another, but they rescheduled me for the day I had planned for and were really good to work with on top of that. Barring any issues I'll see them again in a year or 2.

The dr was great. The person who checked me in and made me get authorization for the visit was the…read morerudest person I ever have had the privilege to meet. She padded my order with options (all the options) I did not need or want without my knowledge or consent. I figured out the transition thing by accident. I asked "transition glasses? Like they are sunglasses outside and change back to regular glasses inside?" I only realized it because the dude helping a young couple described transition lenses and I asked for a certain type of lens right before that and the woman who was making my order told me I couldn't have transition glasses with that request. I don't know why, but I was thinking she meant the bifocals. That "catch" brought down my cost from around $1,000 dollars to about $450. When I got home and saw my receipt, I realized there were so many more things added to my order that I couldn't and wouldn't have allowed. I will NEVER GO BACK! Not even for adjustments. The same person who was rude in the first visit was the same individual who "helped" me when I picked up my order. I asked her to tighten up one pair of glasses and she looked at me like I was REALLY putting her out. She did warm and bend them and didn't care if they fit or not. I just left. 100% would NOT recommend! It's too bad too for them. Both my mother in law and father in law are due for new glasses and the insurance has changed. So, they could have been customers. I will be searching for a better option for them. They are 91 & 86 years old. My mother in law took out her tablet and checked the on-line reviews AFTER I went there. And she said that the reviews were horrendous. My husband went there first. It's why I went there. He is neurodivergent; so, he isn't always aware of how he is being treated by others. And he doesn't care. I have raised neurodivergent children and my husband and I have been married for almost 31 years. I wanted to give the staff grace. I did. She's not neurodivergent, she's just rude and/or hates her job. While I was looking for my frames, the male front desk worker read a review out loud. Everyone without hearing issues could clearly hear the review. It was so bad that I should have run out of the store and gotten my glasses elsewhere. Please don't go there. And read the reviews of other providers. They seem to be accurate in this case.

Made an appointment online a few hours beforehand, arrived early, was seen early, was out within an…read morehour. Staff were respectful and kind overall, and friendly to me as an LGBTQ patron. I had one eye that was very reactive (blinking) during the tests and contact fitting, and staff allowed me plenty of time to adjust and retry. Selection of frames was good. Haven't gotten my new glasses yet, but felt as if the reviews on here were negative compared to the treatment I received. Fair warning, getting into the parking lot is a pain, but that's more the fault of the state route.

Be careful when you set up an appointment. There's a very good chance you will not see a doctor in…read moreperson. You may be treated by a technician and see a doctor only virtually.

My glasses were ordered on Thursday, we were told they could be ready in one hour. After payment…read morewas made we were informed it would be the following day instead. Because the optician was putting away stock boxes, he wouldn't be making glasses. We live almost 3 hours away & were told that we would receive a text Friday when they are done. No text came. Called twice Saturday prior to travel to ensure my glasses were ready. Arrived & were told that they had broken a pair! No call or text with that information. We won't be back & took a refund. Absolutely ridiculous! Horrible customer care!

I will never be back. Appointment at 3:00pm. It's 4:22 still setting here! That is my fault!…read more If you value Your time DONT come here!

Actually enjoyed going there. Professional staff was excellent and the eyeglass department was…read morefriendly and top shelf. The selections were many and the advice I received was helpful since I never seem to know what looks best on me; well, my wife approved of the selection, so enough said. What I really appreciated was the advice I received concerning my insurance coverage and the timing of my exam and purchase to insure I was fully covered.