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    Frost Mortgage Lending Group

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    12 years ago

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    Steve Case - GTG Financial

    Steve Case - GTG Financial

    (18 reviews)

    What a wonderful job Steve case from caliber homes and my realtor Ryan (from twin oaks…read morerealty)did.steve service was amazing.heres what we loved about steve. 1.communication(he Always called and updated us in everything.)he's a super reliable person. 2.super professional.(he explains everything before you sign any documents.) 3.super friendly(as a Latino I felt like he was my friend or brother(he helped us a lot through the process.) If you want a good loan officer steve is you're man.super happy with our home. Thanks from. The Gonzalez family.

    I am counting the months to refinance! The customer service here is the worst I have ever dealt…read morewith in the past 20 years. Caliber Home Loans prides themselves in how the take care of disabled vets, yet their level of service does not suit mediocrity. Issue: Caliber Home Loans is billing the incorrect amount for in escrow for taxes. NV bills quarterly for taxes. Caliber Home Loans is taking the quarterly payment monthly. So lets say your taxes are $2400 annual, per month that would equal $200 and quarterly $600. Imagine paying your quarterly taxes every month. My actions Contacted reps 3 times over the phone. The gem and pride of Caliber Home Loans, their second rep asked that I contact Caliber Home Loans with respect to my request through the mail. Pretend this is you...overcharged and now asked to communicate through the postal service during a pandemic when money isn't exactly flowing in like a rapid river. So here I am...I've had to send three certified letters asking to drop my taxes from payment because Caliber Home Loans was not "escrowing" the correct amount and the terms for my loan allow me to drop this. First letter went to the customer service address that their wonderful representative provided me. Second & Third letter went to their Customer Service department (again) and their Corporate office for awareness. The letters sent were certified in case I need to battle with the three credit bureaus, I am prepared. How many of you have had to run through this level of effort with a mortgage company? I hope zero - and if you don't go through Caliber Home Loans, you got a better chance of keeping that bad luck out of your court.

    GTG Financial - Glenn T. Groves, Mortgage Broker / Owner, GTG Financial, Inc

    GTG Financial

    (14 reviews)

    If you're reading this, congratulations, you just found the best mortgage professional in the…read morebusiness in Elise Groves, and her company GTG Financial (and her son Glen who is also on the GTG team). Before buying our first home recently, my Wife and I had never met or heard of Elise. We had just chosen our realtor, who raved about Elise for not only her incredible expertise, but her fun and easy-going approach to mortgage, something that terrifies most people (I know it did us). We took her advice, and we were immediately at ease with Elise's advice, demeanor, and overall approach to helping us get in our first home. Elise did all the work, and I do mean all of it. She also presented to us a wide array of mortgage options, and let me tell you, we were lost. Worry not though, when you have Elise on your side! Elise started by making a personalized video for us to watch and discuss in privacy, which outlines the options and the pros/cons of each. Once we had watched and discussed it 100 times, we had countless phone calls and a few in-person meetings with Elise before we ultimately committed to our choice. I kid you not, Elise's guidance resulted in us with a rate far better than we expected, and a lender credit of almost $20k based on the package we chose, which was thanks to her guidance! Neither of those would have happened without Elise! We also had some complexity with a probate issue related to the purchase, something Elise EASILY navigated and ensured we didn't need a 3rd party advisor for those issues, Elise knows everything there is to know about financing and helped us tremendously. Quite frankly though, that's not even the best reason to choose Elise for your mortgage needs. Elise is a kind and caring person, but also FUN! Be prepared to laugh during the good times of buying a home, be assured during the stressful times, and you can bet she'll celebrate with you when you finally sign! Most of Elise's clients also become her friends, and she will be there for you long after you've signed your loan papers. I always pictured signing mortgage papers in a wood paneled office, with people in suits hovering over me, waiting until I signed to exhale. When we signed, we were invited to Elise's home, in that beautiful, resort like backyard to sign and toast champagne. We all (Elise included) yelled "yay" and clapped as we signed, Elise was truly our biggest supporter and advocate right up the minute we signed to buy our first home. Best of all, she has certainly remained so after we purchased, to answer questions about property taxes, payments, etc. Now that we're in our home (and in love with it) I don't gain anything by leaving this review, but I hope you do. If you're looking to buy your 10th home, Elise is your gal because she has the experience, connections, and brilliance to facilitate lending for any size transaction, for the most experienced home buyer. OR, if you're like we were, terrified first-time homeowners who were only pretending to know what the heck was going on, Elise is also your gal, as her kindness, patience and knowledge will keep you at ease through the entire process and beyond. See? There's a reason I call Elise the best mortgage broker in the business, it's because she is. I think this picture of me, my Wife and Elise, taken the moment we signed says it all!

    We highly recommend GTG Financial! Glenn was friendly,…read morerelatable, professional, informative, and patient with us every time we came back requesting another scenario. He helped guide us through the entire home buying process, and was even present for our final walk through and signing in case we had any final questions. He has even left an open door policy, allowing us to reach out with any questions moving forward. He provided more guidance than I expected going into this crazy process. Highly recommend!

    Frost Mortgage Lending Group - mortgagelenders - Updated May 2026

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