The worst possible airline to exist on planet earth BUT they do have incredible prices and nothing beats $68 for a round trip. I mean, would I do a flight that's longer than 3 hours? No. Is it worth it? No. Girl math is when your round trip flight is cheaper than your dinner date. So yes. I will fly with them again ONLY in the conditions of not even attempting a check in bag, enjoying a nice lounge before my takeoff, being ok with the fact that there's no entertainment, snacks, service, etc on the plane. You'll have random things happen and just a pretty odd flying experience. Other than that prices are exactly what you pay for but hey, we love to travel so we'll keep doing it. read more

I do not recommend flying with this airlines. I had booked a flight last month and then needed to cancel even though the trip isnt until next month due to an unplanned, unknown, family emergency that came up for my traveling companion. Customer service refused to refund my full amount and asked for personal health information to prove there was a family medical emergency. How the heck did they want me to have that conversation while my companion is dealing with something major?! Then, instead of refunding the money to my original form of payment, they siad could only permit a credit. Why the heck do they think I would feel comfortable flying with Frontier ever again after this?? I believe this is an example of gross misuse of corporate power and they do not need to go through such lengths to keep the $700 or I spent on these tickets. Ridiculous and disgusting. read more

Frontier was a horrible experience for me and anyone flying August 8 & 9th. Multiple delays, disrespectful staff, unsupportive customer service, and cost me and customers money cancelling my flight traveled to Philly for them to remove an everyone off the plane. I was stranded in Philadelphia for 24 hours . Not to mention overcharging for baggage claim . $625 one w at ticket from New York to California. $125 for baggage. Never flying with frontier or my family and friends read more

Frontier Airlines - The angry customers - Airlines Near Me - East Elmhurst, New York

Terrible service. No chargers on the plain, no internet, no tv Total joke. Rudeness worst ever !!!! read more

There is still a "Spirit" in the sky!. Starting with a confusing check in process on to a bare bones total flying experience., those with a nostalgic longing for the horrors of Spirit Airlines will feel it right at home with this garbage company. "Bare Bones"! ..More like bone marrow. If this bunch of corporate bandits feels justified offering low prices, then why the 80 bucks for carry-on luggage?...for me it is indeed the "Last Frontier." read more

If I could put 0 I would do it garbage, how is it possible that this class of airline is active I went to check in and the very large line, they send the email to check in two hours before, it was not possible online bad and congested page slow when we approach the airport, the huge line, when arriving they charge 25 dollars to check in, but not even that an hour before the flight they close the check in and they do not let you board they give you a number to call and travel in the Next flight 3 times the price, lost in flight. And the money The worst airline doesn't go there, the cheap comes out expensive, they should investigate this type of business that are only a facade to steal legally. Where is the law to investigate this company garbage. read more

Worst Airline I have ever experienced. Made up a story that I had to check in 24 hours ahead of time and that's why they didn't allow me to board my flight. I had to buy another ticket from another airline to get me home. Costing me over $400. Don't trust them. They lie. read more

Giving Frontier Airlines one star is a tremendous gift because if I could, I would give it a negative ten. I've always heard this airline is terrible, but unfortunately I had the opportunity to experience it first hand today. We were scheduled to fly on Frontier tomorrow at 8:00 am. This afternoon at 3:00, my husband received a text/email that our flight was cancelled. There was no reasoning, explanation or service to assist in finding a different flight. We were simply told they would refund our tickets. That's it. That's their customer service. Fortunately Delta came through for us and not only offered amazing customer service but assisted us in getting a flight to get our family home for Christmas. It ended up costing us 1300.00 more and Frontier is offering nothing towards the increased expense on our part due to their cancellation. You get what you pay for and Frontier is a cheap, irresponsible, ill fitted business operation which allows their cheap cost. Everything about them is cheap. Their rates, their customer service, their staff, their reliability, and their respect for customers. Moving forward I will ALWAYS pay more to ensure that I never have to board a Frontier flight regardless of my travel purpose, and I will be sure to continue informing everyone I know and meet to never consider this airline company. I would literally prefer to walk to a destination before ever giving this disgraceful institution a nickel of my money. I look forward to this airline to be out of business in the near future as they are the absolute worst airline I've encountered. Their cheap quality and pathetic customer service will be the end of them. Just horrible! read more

Garbage airlines. Every single time I've booked a flight, you guys never fail to disappoint. Delaying a 6 PM flight to 3:30 AM is a new low and who knows if it'll even be 3:30 AM at this point. Run far from Fly Garbage airlines read more

This has to be the worst airline man has ever created. On Thursday night/Friday morning March 6th, I was traveling from POS to JFK with a stop at SJU. While on the first leg of the flight (Trinidad to Puerto Rico), the pilot makes an announcement but it doesn't come through clearly bc the speaker is messed up. The flight attendant uses no discretion in delivering the message lol and tells us that we're approaching the airspace in Puerto Rico, but a Space X rocket blew up and there's debris everywhere so they don't know what to do b/c we can't land. Naturally, lol the entire plane brakes out in hysterical concern. I have my eyes closed, repeating my mantras (luckily I was flying with two friends so I was calm), and the flight attendant gets back on the intercom to tell us we don't have enough fuel to gauge how long we'll be in the air trying to figure it out, so we have to fly back to Trinidad to refuel. We're assured our connecting flight time will be adjusted. It wasn't lol. Our flight lands at 1.45am. The one we're supposed to be on takes off at 11.30pm, lol. We all get off the plane and head to the front desk. The next available flights don't leave until 10.30am and 10.24pm, respectively. I'm told by a representative on the phone that the airline will only give vouchers at the airport, but they'll be more inclined to issue if we don't take the immediate next flight out to avoid overbooking. To comply, I agree to take and I'm rebooked in the 10.45pm flight. I go to the counter to inquire about getting a hotel/transportation voucher as I'll be spending almost 24 hrs in San Juan. I'm told the airline doesn't do that because they "have no control over Elon Musk and what he wants to do with his money", lol. I respond that while that might be true, they completely had control in rebooking the second leg of the flight before the first one landed, lol. The agent responds, "yea, that sounds like common sense but do I look like the president of air traffic control working this counter sweetie?" Oh yes.. PS: They were willing to offer a generous voucher of $75 or refund of $72, lol. I spent $484 for the flight and didn't understand why the refund was $72, lol. I was informed that they would be itemizing and only refunding for the second leg of travel. When I looked it up while on the line, it was still priced at $182, lol. Never again Frontier. You guys need to go back to the drawing board of the testing phase. No one fly this airline, lol. read more

Stay away! This is the worst flight I ever had..delayed flights, hidden sit fees, carry on bag fees, rude staff at JFK and etc! Very stressful! read more

This was the most unprofessional horrible experience I've ever had flying. Flight was delayed 3 times and then cancelled. Original flight was 10:42. The flight was delayed until 8:45 the next day. Waited more than 40 minutes to retrieve my bags. Called customer service who kept telling me the flight was still on. Spend the extra money don't fly frontier. read more

I am writing this what I experienced on Frontier Flight. Despite booking my seat well in advance, I was assigned a completely different seat upon boarding, which was not only far from my travel companion but also in a less desirable section of the plane. This caused significant inconvenience and frustration. I expected better coordination and communication from the airline, especially considering the importance of seating arrangements for comfort and travel plans. For this I have talked to the flight support on +1-805-881-6030 to give my experience and I request an explanation for this issue and a suitable resolution, including potential compensation for the inconvenience caused. read more

Frontier Airlines - Airlines Near Me - East Elmhurst, New York

I called because my boarding pass wasn't showing my pre check and I called the number directly from the website, the man on the phone sounded like he didn't want to be at work today and lied to me and told me I have to call Frontier he's a travel agent and hung up on me. Thought maybe I made a mistake and nope the number I called was the customer service number directly from their website and app read more

Title: Absolutely Unacceptable - Worst Airline Experience of My Life Date of travel: October 27, 2024 Route: Cincinnati CVG to New York LGA I'm flying 6-8 times a months but never did frontier before, but... This was my first and last time flying with Frontier Airlines. My friend and I had purchased tickets at $230 each from Cincinnati CVG to New York LGA. We arrived on time, checked in, and I even asked at the gate if I could upgrade my seat. The gate agent told me the flight was full, so we waited patiently until boarding. When it was time to board, my friend was allowed to enter, but I was told to "wait a few minutes." Confused, I complied, assuming there was a standard protocol or procedure happening. After a few minutes, they closed the doors, leaving me stranded. When I asked what was going on, they claimed that the flight attendant didn't allow me to board because I "smelled like alcohol and appeared drunk." This was an outrageous accusation-I hadn't had a single drink that day and what more than three weeks before. To make matters worse, when I called my friend, she left the plane to be with me (as she had just arrived in the U.S. and was uncomfortable flying alone). The flight attendant had the nerve to scream at her, accusing her of being "drunk" too just because she chose to leave the plane in solidarity. I was completely shocked and devastated. I began to panic, crying uncontrollably as I tried to process what had just happened. Because of this horrific experience, I missed work on Monday, costing me $400 in lost wages, and I had to pay for my friend's unused ticket as well. We'd driven two hours from Lexington just to catch this flight, only to be left humiliated and abandoned at the gate. Since same-day flights cost nearly $1,000 each, I had to shell out more money for a hotel just to take a different flight. As if things couldn't get worse, Frontier's customer support was absolutely useless. When I asked for help at the airport, the Frontier staff coldly threatened to call the police if we "kept asking for help." Desperate, I took a breath test at a Walgreens, as LabCorp and similar facilities were closed on Sundays, but of course, none of this mattered to Frontier's unresponsive and uncaring staff. To say l'm horrified is an understatement. This experience left me financially drained, emotionally scarred, and completely disillusioned. I will NEVER fly with Frontier again, and l'll make sure everyone I know is warned about their unprofessional and abusive staff. If you value your dignity, your time, and your money, avoid Frontier at all costs. read more

First and last time flying Frontier. My flight was delayed, and I would've missed my layover thankfully I called or I'd have been stranded for 3 days with no other flights available. I had to pay for extra hotel nights, missed work, and lost money on my rental all they offered was a $100 voucher. Tried calling for help, was told I'd get a call back in 45 minutes... it's been 6 hours. Now they're not even taking calls. Just text. I feel completely dismissed and out hundreds read more

Frontier Airlines is the worst airline ever. Why? 1. the entire process of getting a boarding pass and checking a bag is done via their App, which you have to download. 2. The app doesn't work (their employees couldn't use it when I handed them my phone) 3.they do not have kiosks at JFK airport (even though their website said they do) 4. they do not answer their telephone, but ask instead if you would like to receive a text and chat electronically 5. they charge you 25 $ to get "passenger assistance (that is, speak to a person at their counter to get a boarding pass) 6. they charge you over 50$ for a carry-on bag 7. their employees are stressed and furious (understandable, since there were over twenty people screaming at them at JFK airport at 11 AM on 2 Dec 2024) and lastly, (if you're still reading), 8. their employees are insufferably rude. I will never fly with Frontier Airlines again. read more

Frontier canceled the flight, then said I had to fill out an online form for my refund. Of course they won't let you fill out the form, when you click on "required fields" the keyboard won't pop up to type. So I had to call, they said that I was lying & that the flight actually happened, I emailed them the cancelation email they sent me for that flight, that's when they said they would refund me, not sure if it's technical glitches, lazy employees, or if they're tought to lie. They said it could take up to 3 billing cycles to get my money back, not sure if there's an expirey date for having to refund customers money that they want to run the clock til. Will update when money gets refunded. Post script: They offered me to get myself to Islip long Island or Philadelphia or Trenton NJ to be put on a waitlist, wasn't sure if they're being sarcastic or if they're actually that incompetent. If I could give negative stars I would. Complete waste of time, energy, & money. There's nothing budget about budget airlines. read more

Frontier Airlines - The cancelation text I got in combination with the cancelation email. When I called they said the flight "actually did happen". - Airlines Near Me - East Elmhurst, New York

If I could give negative 100,000 I would. Our flight got canceled on Monday Tuesday we were on the plane for 45 minutes and then were kicked off for "no apparent reason" when I overheard the stewardess tell a first class seat person that the least expensive ticketed guests would be removed so they didn't have to worry..... The. Frontier said that we were no shows. And. We weren't able to get in touch with ANYONE!!!! After over a month we are still trying to get our monkey back We ended up having to fly southwest bc we both needed to get back to work NEVER FLYING FRONTIER AGAIN read more

Horrible customer service, when I asked for help to find the location to place my checked baggage no one didn't know how to help me she kept saying "it's too big for carry on" I repeated myself it's not carry on it's checked bag that I paid for. The other person was very rude as I am explaining he walks away from me and I tell him excuse me please don't walk away I need help or can you direct me to someone who can help me. His name was Amsell and he was part of the prosecutor. He was very rude when I asked for his name he had a big attitude. read more

Cancelled our flight and did nothing to help us get back home. Wouldn't rebook on another airline or on their next avaialble flight, even though they were *selling* that same flight online. Gave me an option that involved staying over two extra nights, on my own dime, and travelling 3X the distance with a connection. Terrible experience. Would never fly again. read more

Nothing can improve this airline . It should stop operating . Greedy , disrespectful and very low class . Took my money and left me stranded at the Atlanta airport . I missed my connection from Atlanta to New Jersey due to frontier airlines ' neglect and incompetence. It was the airlines fault as the plane was delayed from taking off in LAX . No apologies , no assistance but I was left stranded in the biggest airport in the US . Looking for assistance for 3 hours - all frontier employees disappeared . I just travelled overseas and it's a shame that Americans act nonchalant , rude and disrespectful- meaning frontier airlines . Incompetent customer service - . Nothing can improve except it needs to close shop as it's a horrible airlines . If Nickle and dimes the passenger . It's a pathetic excuse of an airlines read more

All I have to say is WOW.i wish i could give a zero. .This airline is by far the worst airline I've ever dealt with. So let me start (this will be long ). I booked a flight to GA, a few hours before my flight i received a text that it was canceled, then I received another text that it was delayed. So I was thinking WTF. So I called and was told by some representative that it was canceled and I can't receive my refund. I asked now does that make sense? I'm not the one that canceled, the airline did. So he said yes ok I can give you a credit. I said ok but I'm getting charged 40 dollars per person for the cancelation. Mind blown how this made sense to this guy. So no of course I didn't agree to that. So he said I can call frontier customer service direct (btw i thought I was speaking to a direct rep, but ok ) . So I called and I spoke to this lady who said no it's not canceled its just delayed. So I was thinking oh great I almost had a heart attack. She said that she just spoke with another lady beforehand with the same flight issue. So I thanked her profusely (I'll regret that later.) And to expect an email (which i never got by the way) I get to the airport after spending 50 dollars on an Uber to be told my flight was canceled. And not by a frontier agents (because they all went home mind you), no by the tsa agent. Are you kidding me.So needless to say, that agent lied. So I spent 25 mins waiting for yet again another agent on the phone. She supposedly said I was getting a refund within two days and I'll receive a confirmation email in regards. It's been 7 days, I haven't received a refund (which of course ill be disputing with my cc company at this point ) and the email I did get was a confirmation purchase email. Like seriously what the hell. . So I'm left thinking, are the employees lacking in common sense, clueless, incompetent? Or does the company have very shady policies they enforce (oftentimes illegal). I mean they do charge 10 per bag to each employee that can pick out people that are about to board carrying a personal bag and charge them the 100 carry on fee even though their bags clearly fit the personal bag box (there are videos showing this practice ) So I'm fairly certain they tell their employees to give a person the run around if they request a refund in hopes we are too stupid to forget. So shame on the company and the employees for not giving a damn. Whoever runs this company will put it out of business. They should follow the examples of jetblue, delta, American Airlines. They keep this going they will go against another panel in the govt questioning their clearly immoral and likely illegal practices. read more

5 stars for me, could be 1 star for you. I fly frequently between LGA and MIA. I am retired and have the flexibility of choosing dates that are inexpensive. So usually, I can pick a day 1 week or more away and get a flight in the $28 to $50 for a 1 way. My taxi ride to the airport usually cost more then the airline ticket. The only options I use are the "choose your seat" for about $11 extra. If you can't be flexible and carry large bags then the $$$ will add up and your probably better going with a non-budget airline like UA or AA. But if you can travel light and are flexible with the dates then you can't beat Frontier's price. Frontier uses Terminal A at LGA which appears to be the original terminal and has an Art Deco look. It is physically separate from the rest of the airport and is much less crowded and easier to get a taxi, bus or Uber. Frontier has one of the best safety records and has one of the youngest airline fleets in the industry. So far we have not experienced any significant problems or delays and my experience is limited to the MIA - LGA run. But for $28 I will tolerate the inevitable "epic screwups" that will eventually happen. Side note: Limited food service at terminal A - expect to pay $16 for a ham sandwich read more

Soooo Frontier Airlines lost my bag after a surprise 80$ charge when I went to get tickets. They said my carry on was too big... (which so many others had bigger duffel bags) So I am now stuck in NY with no clothes and missing 1000's in other things I had in that bag. What do I get???? The attendant at Hancock Airport said, well buy new clothes, Keep the receipt and maybe they can reimburse this. So I replied, what about the bag and the items?? Well, it probably was stolen, we will not be held liable for that. SOOOOOOO what the heck was the forced 80$ for!!! All I got was, well, I can take your tag and your name and see what happens but cannot promise anything. What the absolute heck !! On top of being completely rude, they showed absolutely no empathy and care for my baggage that they forced me to check in! read more

I wish that I could also give a zero. I tried to book a round trip online for me and my wife at $535.00, but the payment page kept clocking. Then it cancelled because I was timed out. I called Frontier and got someone I could hardly understand. Suspicious. Right away he said he couldn't hear me although I could hear him fine. Then he quickly transferred me to another line, but he came back on himself. Even more suspicious. He immediately said that the flight was now $845.00. I said that it was impossible since only 10 minutes before the plane was not near full and I called him right away. The next thing I knew... SILENCE! He hung up on me. Something doesn't smell right. I think he switched me to an unrecorded line! I'll never fly Frontier again. I only hope that I can reach more people about this experience. Hello Southwest! read more

We had a $317 flight booked from Minneapolis to Denver on a Sunday following a friend's wedding the night before, which required a 3.5 hour drive on Sunday morning to get to the airport. The reservation was for 2pm but Frontier changed the flight times TWICE until the departure time was 9am, which would have meant we would have to leave at 3am following a wedding party night. NO THANKS! So we decided to cancel our reservation and book with Delta instead for half the price. Here's why you should never book with Frontier... 1. There is no phone number to call Frontier for a cancellation or refund 2. There is no actual refund policy, just a credit to fly on their crappy airline sometime in the next 30 days 3. From our $317 tickets they "charged" us $244 in cancellation fees which left us with a $75 "credit" that we will never use. So basically I just gave Frontier Airlines $317 for no reason. This was a tough lesson learned and I feel like an idiot for booking it in the first place. Any airline that has 2 stars after 23,000 reviews should be avoided at ALL costs. Or in my case, $317. read more

My husband and I recently traveled from 12/21-1/4 for our honeymoon in PR. We paid an extra $800 for business class which was NOT worth it. More leg room yes, but that space becomes where people stand to wait for the bathroom. On the flight there we experienced listening to flight attendant, who had no idea what they were doing and on the way home we experienced flight attendant, who were extremely nasty and rude to us. There was 25 minutes left before takeoff. The plane was on the ground, and the door was still open to which I asked to use the restroom being that I had seen two other passengers. Use the restroom before me when I asked to use the restroom. I was told that I had to remain seated and to calm down simply because I needed to use the bathroom. The flight attendant were obviously frantic and worried and concerned, which does not make a passenger feel safe. Again, they are all extremely rude. If you ask them for something, it is like you asked them to donate their lives to you between the eye rolls, and the huffs puffs and the attitude that you receive. Sitting in the first row on the way home, paying extra for business class and not being able to keep my bag simply because I wanted my AirPods and my book was absolutely ridiculous. Not to mention the amount of people that came and stood in front of me while waiting for the bathroom. The flight was atrocious in itself, and then we get to JFK only to receive our luggage where my husband's was completely broken and mine was open with my personal items hanging out of my luggage, causing us complete embarrassment in the airport. I have tried to contact customer service and every route that you reach to try to speak to somebody you get redirected because they avoid handling any major issues. I will continue to write this review as many places as I need to for someone to contact me and rectify the situation immediately I highly recommend that you choose another airline never again will we fly frontier. read more

Frontier Airlines - Brand new broken luggage and no one to help - Airlines Near Me - East Elmhurst, New York

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If I could provide negative stars, I would. Recieved several delays to our destination in NY. To make matters worse, our return flight was canceled. To be fair, the cancelation on the return flight was due to dramatic weather that affected everyone, but Frontier had no backup plan. Delayed return was many days later, which logistically and financially hurts. On the other hand, American Airlines, Delta, and others got right back in the saddle and rebooked their passengers immediately. Finally, the communication was horrible from Frontier staff creating tension and arguments among flyers who are already stressed. Trust me, pay more and fly with the bigger airline companies. Frontier is a joke. read more

I am elderly handicap women in Florida with my daughters and grandchildren they over book over 100 people missed zbeir flight they said no flights until tomorrow going to Connecticut Ihave dialysis my has to bo back to they want to give a 75.00 voucher don't want it will never fly with them and giving g us a hard time about getting our money back saying we was a no show read more

They charged me 99$ for my carry on heading back to nyc , mind you I didn't pay when I first got on the plane. They also force you to push your bag under a small space no leg space , staff can be ghetto. Don't fly frontier read more

What a garbage airline. I never paid so much money for pure trash. I called them twice to ask what terminal my fight was departing from. Both times, I was told the wrong info. It would be helpful if they provided that info on your boarding pass like most airlines, but frontier is special. Want to speak to somebody? That'll be $80.... And $74. To check in luggage is outrageous. What makes this a discount airline exactly? Cheap planes, you only get a small cup of water if you ask for it. Just an overall terrible experience. At least I got to my destination alive. read more

I booked a flight on Frontier airlines because they had a flight that corresponded with my travel arrangements and the price was right! Well the only good thing I can say about this airline is that they boarded on time! This airline should be called "Nickel & Dime" airlines because Frontier nickels and dimes you for everything from seats, to drinks and snacks on the plane! I'm very surprised that there wasn't a charge for the use of the bathroom. I can honestly say that I do not plan on using this airline anytime in the future unless things change drastically! read more

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Frontier is a rip off, I purchase a wild pass for $399 back on Feb 2nd 2023 to travel bet. May thru sept 23, 2023 never got a chance to use it, because everytime i tried to book it, nothing wasn't available, so I took a lost. Now after September 23, 2023 they automatically charge my card $399 for the wild pass again, i didn't request or authorize anyone to deduct another $399 from my bank account, and definitely wasn't interested in purchasing it again, because i never got a chance to use it the first time. My bank contact them and they stated that i authorized the pymt, im waiting for the proof of authorization. I will never fly Frontier airline again, becareful when purchasing that wild pass, it sound good, but it was a waste of my money.. read more

I would like to report a HIPAA violation. A kid by the name of John who was working in the Atlanta airport in terminal E2 on 03/08/2024 between 9pm and 10pm. My boarding pass said I needed to be in terminal E6. So that is where I went. But the screen at terminal E6 said the flight was to Baltimore. And everyone in the terminal were waiting on their flight to Baltimore. So I walked to the next closest terminal with a Frontier employee. Which is where I spoke with John in E2. I asked him what terminal I needed to be in and he told me to go off of my boarding pass. So I mentioned to him that the screen in that terminal said it was going to baltimore. He then told me that he does not have control over the screens. OK fine. I then asked him if I could possibly get a seat with more leg room as I have a medical condition and my knees were extremely swollen. He asked for proof. I dont know if they give out illness ID's, but I do not have one. I do have a handicap car plaque that I did show him as proof. But he still said I would need to pay to change seats. I am ok with him telling me no he can't change my seat. But the fact that he violated HIPAA laws and then still denied me is really what bothers me. And the fact that he did so with a smirk on his face the entire time. This needs to be addressed and corrected. read more

Do not fly this airline. I am writing in regards to their customer service. There is no live person. You will have to chat via text messages to resolve any issues. And this too via WhatsApp. I spent an hour texting when a simple 5 min call would have resolved any issues. Also, if you have no chance but to fly with them, purchase every insurance available. They will gouge you. We accidentally selected carry on instead of check in. Asked (texted) the customer service to change and refund the mistake. You cannot make any modifications once you click submit. This was a month before the actual trip. read more

Frontier Airlines thinks this is "normal" wear and tear. A completely broken luggage frame (the handle can't even pull up to wheel away as it's supposed to). Normal wear and tear is not a completely unuseable suitcase. Friends, family and everyone else save yourself a headache and don't fly Frontier. They are a disaster. read more

Frontier Airlines - They think this is "normal" wear & tear. A completely broken luggage frame (the handle can't even pull up to wheel away as it's supposed to) - Airlines Near Me - East Elmhurst, New York

I booked a flight to MIA that is supposed to leave Saturday morning. Today I received a super vague text saying my flight has been cancelled with no explanation. I then got an email once I filled the paperwork to get my refund and was told I am getting a $50 credit that will expire in 90 days. HOW IS THIS AT ALL ACCEPTABLE?! I spent $164 on this flight, you cancel last minute with no explanation, and you have the audacity to not refund your customers for your own failure to provide your service. To add more insult to injury then cancelling super last minute made me spend an additional $200 to get a last minute flight. So you're fine with putting your customers out almost $400 because you felt like cancelling? Save yourself the headache and book somewhere else. read more

Frontier Airlines - Their version of customer service?? - Airlines Near Me - East Elmhurst, New York

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This was my first and last time ever using this airline. From beginning to end it was a terrible experience, customer service is a foreign concept and the nickel/dining is very real. The plane was over 2 hours late to depart and it just progressed from there. Hands down the worst travel experience I have ever had! read more

Probably will go down in history as the worst airline ever. No exaggeration. The major swindle! Omg I solely booked this airline because it was the cheapest flight! Not really though. So deceptive. Grade A con artists. They sell you a cheap ass flight but they don't tell you that they charge for every f*cking thing under the sun!! I checked in online last night and it takes me to their website where they say a carry on is $40! A checked bag is 35$! And more at the airport and gate! Then every damn seat on the airplane has an added charge. Ranging from 5-30$. Why would I pay $5 extra to sit all the way in the back of this bum a$$ plane you ask?? I wouldn't. So yea carry on bag (40$) + seat in the front of the plane ($30) is an added ($70). The ultimate swindle !! Bruhhhh if I could have cancelled my flight at that moment then I would have. It gets worse... I'm heading to LGA and I get a notification that my flight is 40 minutes delayed.. 2 minutes later it's 1 hour 30 minutes delayed.. 5 minutes after that it's 2 hours delayed.. 20 minutes later it's 2 hours and 30 minutes delayed... Two hours later it's 3 hours delayed... You get the point right??? Frontier sucksssss!!!! It's a wack airplane. The seats don't recline. They nickel and dime you. They give you nothing and they're never on time. Never againnnnnnnmnnnn! read more

Frontier Airlines - Airlines Near Me - East Elmhurst, New York

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