The customer service rep at the delta desk was amazingly helpful. When my flight canceled an hour…read morebefore takeoff she had an impossible task of trying to get an entire planes worth of people re routed to their destination. She handled it all with compassion and grace (even when others were not so nice) I didn't catch her name, but she was there Monday June 15th in terminal 4 helping everyone who was on the 9am flight to Indianapolis. If it was not for her professionalism and overall helpfulness I would never fly delta again, but she saved the day, and saved this review! All 5 stars goto her!

Delta is my top airline and has been for well over 10 years…read more Over the years, I quickly became loyal to Delta for their superior service and app. Their app has been head and shoulders above the others for a long time. Some others are finally catching on, but Delta's app remains the easiest if you have a cancellation or issue and need to re-book as well as for bag tracking and gate updates. I have the Delta-branded credit card and get additional rewards and points through that. Priority boarding, free bags, and miles make me a Delta fan and I have brought my husband on board. Delta isn't perfect, sometimes there are issues, but they have less than most and I tend to feel I get my money's worth. I have less bag issues, seating issues, flight issues and arrival issues with Delta. They're one of the top domestic airlines for a reason. I'm very pleased with them and will continue to use them as my primary unless I have some reason I can't use them first. Delta has spent some serious money at LGA to update their terminal and Terminal C here is probably the nicest I've seen at any airport recently. Beautiful updated gates with comfy areas with plenty of seating and work spaces and charging options. Loads of great dining and shopping. A very nice Sky Club Lounge. Lastly, it's open and airy with windows and views of the water. White with warm wood pillars along the ceiling. I love everything about this Delta Terminal. If I'm going anywhere and I have a choice to connect here, it's my top choice.

I always ask travel agent to apply Chinese visa for me to save me two trips to Manhattan. I could…read morenot get hold of the previous agent I used before, so I searched at Yelp and find this one, so I decided to give it a try. First, the staff here is very helpful and knows what to do. I am very meticulous about paper work, and I filled out the application before I go to them. They found a few mistakes and correct them right there, very efficient and explained to me very well. Second, the price of $20 per visa is very reasonable. Third, I was told it will take about 7 to 10 days and I think it was reasonable too. I was not in hurry anyway. They called me in about 10 days and told me it was ready. Fourth, they open 7 days a week, great! I went there Sunday and to my surprise it was closed. It has a number on the door so I called and left message, I got call back in 5 min and was told he was late and will be there in 30 min. I wondered around and came back in half hour, he was there already, no problem. Overall, I am very happy with them.

Received friendly and helpful service over the phone for a flight booking to Asia. Recommend.read more

Great service! Help me with my visa. Worried I was going to have issues with my name changes but…read morethey were able to explain well and I got it on the first try. Picked up about 2 weeks later.

Excellent service ever. Always on time without excuse. They does save my life time multiple times,…read morewhile I continued fail attempts. Get our passports renew and very happy. I will 100% recommended this place. It's possible that others may be as good, but it's hard to image anyone better!

FATTIES AND WOKE LISTEN UP…read more This is my second time flying Spirit and my first time flying it out of LGA. My first time years ago out of EWR was solid and I'm happy to report that they've only improved. Spirit is known for the nickel and dime bait and switch but reading is fundamental and they've seemingly abandoned their most pernicious policies. READ ON to learn how to get the most value of of this airline: They have a product called Spirit First which includes The Big Front Seat. It's the equivalent of a first class domestic seat on legacy airlines. Comes with unlimited free snacks, beverages, and alcohol. The seats are wide and pre-reclined. BUT WAIT - purchase of this experience also comes with a personal item, a carryon, AND one free checked bag. Gone are the days when Spirit would financially ruin you for having a bag that was 1/2 inch too long. I even have a specially sized Spirit duffel from yesteryear that was compliant with their old "underseat" baggage rules. Let it go - we don't need it anymore. They've normalized lol. Anyway no one sits in the BFS because Spirit flights are so cheap in economy class. The flight I took to Chicago would have been under $100 if I stuck to economy. However as I'm fat and value not getting DVT as I cross over the Great Lakes, I sprung for the full GFE. Listen to me: this same itinerary on domestic first class Delta would have cost me $805. On Spirit it was $337. Be cute if you want but there's nothing cuter than saving $500. In LGA, Spirit leaves out of Art deco Terminal A. When we pulled up I actually thought I was in the wrong place - I always thought Terminal A was for decoration lol. But it's the dedicated Spirit terminal. I got from my car to seated by the gate in 5 minutes. FIVE MINUTES. Bag drop was a breeze, security was done in an instant, and the gates are 100 paces from security. All of the airport staff and airline employees were super nice. On board the great experience continued. Fat and Woke Stuff: Traveling as a fat flier is so nerve wracking. Small seats, mean passengers, inaccessible everything. However the Big Front Seats restore dignity to the process. Be advised if you may need a seatbelt extender, don't book rows 1 and 3 of the BFS as those have inflatable belts. Spirit has a detailed webpage that explains this so PLEASE READ it before selecting your seats. Spirit had a bad rap in years past because of its money grubbing tactics. I think it maintains one because of how it has democratized cheaper travel esp on shorter routes - and people don't like those that they think do not "deserve" to move about the country or world freely. Let me speak plainly: Too dark and too poor. Notice how whenever there's footage of an in-flight fight or disturbance posted online people are like "MUST BE SPIRIT!" Whole time it's a flight somewhere in western Europe smh. My flight crew was mostly Black and Brown and returning to EWR on the way back, many of the passengers were as well. I dunno about you but being with my people makes me feel safe, seen, and cared for. This airline is an incredible value. The planes are new, staff is friendly, and the BFS rival any of the bigger players in domestic first class. The Spirit infrastructure is much improved too. There were tons of employees by the kiosks ready to assist and the app is simple to use. I will not hesitate to use Spirit First again for my trips to Chicago. Economy class, however, can go to hell. Ain't no way that little bit of seat pitch is safe.

Spirit is a great deal. You will find spirit beat most of the flights on Kayak. So if you find a…read morenonstop flight you will get a great deal. Plus if you're going out of LaGuardia Airport New York City, It's Terminal A and And even though it is an old Terminal and it did not yet go through Construction like the other terminals, I prefer it because it's smaller and there are not long lines and walk to TSA is very short. Spirit Airlines doesn't have the best or most friendly staff but they are getting better because I find that quality of the staff are not as professional or experienced. And the technology at the gates are old. For example they didn't bother to announce that a flight was taking off and due to already delays it was difficult to know what they announced if they announced anything bc it wasn't done over the loudspeaker and it wasn't posted on the screens. The LGA airport Spirit used to have the most rude and disrespectful TSA staff. For example they would yell at you for no reason and holler at you to "stand over there, put your hands up" and talk to you like you were a prisoner who just murdered your son. The attitudes and total bullying was widespread across the board for most of the female TSA staff including managers and thought it was ok to abused customers. So I complained 3x to managers in 2023. And one flight attendant - another female was so rude and yelled at me to close the window and I didn't know why I had to do it so I asked her nicely and she just sucked her teeth and shut it really forcefully in front of me. No manners or respect. And the Gates at Terminal A for Spirit are not cool in summer bc it's jam packed and not enough seats and not good food and not enough bathrooms and not many charge stations. But beyond all this the price of the tickets are pretty amazing so I can't complain esp after they upgraded all the seats to vinyl leather and it was comfy and new. No the seats do not recline but the seats are wide enough and if you buy a comfy first class type seat for $20-$75 depending on the flight, it's huge. Just pack very light and make sure your suitcase is as small as a backpack or you will be charged. See pic for a good guide on what you can count as a personal item for free. And make sure you prepay for a carry on item bc it will be much cheaper when you book the flight. At the gate it will be an added $75 or so. Oh and if you get upgraded to a better seat they have a middle seat blocked w a table. See pic. . I booked one way tickets on spirit in 2024 for $21 per person from Chicago to NYC (ORD to LGA). Can't beat that.

This review is about one of those experiences you can't believe you had, although I'm not surprised…read moreit came to fruition. I needed to travel between Portugal's OPO airport and more populous Europe. I wanted to use miles from my American Airlines account to do it, thinking their partner Iberia (of Spain) would offer up a linear enough route for a low number of miles. That wasn't the case. Coming in at a mere 12,500 miles and about $50, another AA partner - Royal Air Maroc (RAM) - offered this trek. This wasn't an everyday trek, with an early afternoon arrival to their hub in Casablanca, having to overnight, and then continuing the following morning. There were several incentives to do it: one can check off setting foot on the African continent, albeit Mediterranean in affect and not at all sub-Saharan, one could spend part of a day in Casablanca, the lodging cost was about a "wash," and the final leg was operated with a Boeing 787, of which RAM is justifiably proud. Also, had French not been the official second language, I would have never considered this! Are you seeing the payoff of taking French instead of Latin with insufferable debate club types while in Catholic high school? The trip began at Porto's likeable OPO airport. RAM had a few counters open and I was able to check in 2 pieces of luggage. Out on the field was an ATR 72-600 prop instead of the expected Boeing 737! Truth be told, this strange looking prop did its job, taking off effortlessly and navigated the skies just outside the Strait of Gibraltar to this not that far away yet "exotic" place to change planes. Everything on board was perfunctory, including the service. They did feed you, which was much appreciated at about lunch time. The next day's continuing journey would be much more involved. One had to return to Casablanca Airport (CMN) on the ONCF commuter train, which was reasonably priced and travels to and from the Casa-Port station in the center. This time, things weren't as pleasant. The counter wanted to charge me for that second bag when my confirmation said 2 pieces. I didn't argue with them because I quickly shuffled things and carried on 2 small bags. Once aboard the aircraft, one asks themselves what's there not to like about the Boeing 787 Dreamliner! I very much like the 787 and had a good window seat close to the front. The ambient conditions were good, the seats were comfortable, and they served lunch. The cabin staff was a little curt and, as I walked around the cabin and took a few photos of it with the cabin dimmed, one of the flight attendants got unhinged. People might just do that to commemorate something as unique and atypical as flying on a RAM 787. On the other hand, the fact that it is Royal Air Maroc could bring about these stricter protocols. Since there is no provision to review CMN, I'll include some observations about this airport - the airline's home. Passport control was slow and it was even slower in the security queue the following day. Both check-in and security were very bureaucratic and sort of sullen. However, once into the gate area for their larger planes for international trips, that concourse is nice enough. Note that, as you wheel your luggage from baggage claim to the ONCF train to the city, there might be overly friendly cats who might greet you and have no qualms about climbing on top of your luggage. This could have been one of the better things about deplaning in Casablanca. Coincidentally, a friend was flying on RAM from Montreal to Northern Italy a few days before. Without having to leave the airport at Casablanca, he reported that everything was satisfactory: the food on board was decent, the service was attentive, and they used "a real big plane" from Montreal to Casablanca. The 787 is commodious, but not exactly huge. Royal Air Maroc does not go too far west into the U.S. - it's New York-JFK, Washington DC, Boston, and Miami. In Canada, they go to Montreal year round. This makes sense since a fair number of places in the Arab speaking world overlap with the French speaking world. An afternoon in Casablanca is a rushed experience. I walked by Rick's Café en route to their landmark oceanside mosque. I had wanted to eat at Rick's, but, by dinnertime, I was exhausted by the sensory overload of all that had taken place earlier and would likely take place continuing the trek the following morning. In short, Royal Air Maroc was squarely a 3-star experience. The price was right in terms of American Airlines points and they often price competitively to cart people between Europe and North America through their Casablanca hub. Their planes are pleasant, the food was fine, the baggage allowance is respectable (if they adhere to it), and the flights were fairly punctual. The on-board service is sort of staid and not engaged, and using Casablanca airport is not my idea of a picnic. I'm glad I got to tick off this box and I'll leave it at that.

Extremely disappointing experience with Royal Air Maroc…read more My baggage was lost during my flight, and despite contacting Royal Air Maroc several times by email, I have received no proper response, explanation, or meaningful update. I understand that baggage can sometimes be delayed or lost, but what is unacceptable is the complete lack of communication and customer support. I have been left without clear information about the status of my baggage and have had to repeatedly contact the airline without receiving an answer. This experience has caused me a great deal of stress and inconvenience. I expected Royal Air Maroc to take responsibility and communicate with me professionally. I strongly urge Royal Air Maroc to respond to my complaint and provide a clear solution regarding my missing baggage.

I flew from jfk to Saudi Arabia and back on 19 May 2026 , returning 2nd June 2026. On both…read moreoccasions my baggage didn't arrive with the flight. My communication with the airline was not fruitful as they seem to damn care for it. Cabin crew was unprofessional and didn't had good attitude. This Airline need to put up efforts to improve. Luggage handling at Amman seems to be very poor

It's bad airline Seats are so bad…read more Service is so bad The seats are very old. The cushion are very low when it comes to water and juice and food very very small quantity. They give you like 2 ounce of water or 2 ounce of juice. They are very cheap stingy

We arrived about 90 minutes before our flight, TSA went by smoothly. There was a line but it wasn't…read moreoverwhelmingly long. I checked in online so my tickets were on my phone ready to be scanned -no kiosk. Once we arrived at our gate we realized there were no seats because the flight was full. We sat on the gate next door for while we waited. We had time to eat something and use the bathroom. Once they called our zone we we boarded within a few minutes. I did see some people's carry ones being checked for size restrictions. Ours wasn't as we only had backpacks. The seats were fine and the flight attendants were very friendly, we had a few laughs because of the jokes being said on the loudspeaker. A lot of people purchased "drinks" during the flight-especially buzz balls. When we arrived deplaning was smooth. It's a no frills airline, you have to purchase any snack or drink you wish to have. The trays are pretty tiny.

In person customer service, 4/5. They managed to locate the problem. They refunded all my money…read more Online customer service, 0/5. See image below. I attempted to call them through the phone, but it was just about impossible. Phone service, 0/5. Non existent. They claimed they called me once, I didn't hear it and do not know when they called. Would I recommend Spirit Airlines to anyone? No. On a completely unrelated note, they were unable to book me another flight because their airline no longer goes to that airport, lol.

Joyce at the Flushing Branch is a spectacular travel agent who is very specialized and experienced…read morein the industry. She's easy to work with, customizes travel arrangements based on the clients' needs, and if you need top recos on flights, travel tours, etc. she's the expert to help!!! She is thorough and delivers high touch service. Excellent communicator with rapid speed response time! Speaks ENG, Canto, and Mando which made booking even easier! TY Joyce for all your help with my family trip to Japan!

My husband and I joined E world tours a week from NY to Toronto in Aug 2024, we enjoyed the tour…read moreand the tour guys are very nice and knowledgeable, this was the second time we joined this tour, I would recommend my friends to join this tour if they want to go visit those places there.

Review #1,123 Posted on 10.12.26…read more We flew into JFK on Wednesday September 16th, and out of JFK on Monday September 21st when coming to NY for my wife's 40th. JFK baggage terminal was pretty far from the gate, it was a bit of a trek, it's also the furthest airport from the NYNY I believe, getting there on Monday morning was a bit of a pain, but I guess it's to be expected. When we flew in on Wednesday is when we noticed how far the baggage terminal was. We ended up finally finding the way up to the next level and to the air train. I personally would just do the Uber ride share or regular Uber next time around, the other way from air train, to Long Island railway to MSG was a long time. I would fly out of JFK again, but would look to do LaGuardia first.

They say these two airports aren't far from each other. But nothing can be further from the truth…read more Traffic makes all the difference. So make sure when booking your flights you know what part of NYC you want to get into. I flew in for the US Open. So this airport is literally minutes from Queens. Headed to Manhattan? Make sure you go to La Guardia. I really liked this airport because it was so convenience clean, and you felt easy easing into New York. Baggage claim was straightforward and I love their duty free shops.

Always on time, helpful and so professional. After difficult flights and busy airports it's so nice…read moreto see the team ready to go as soon as you exit the airport. Cars are always immaculate and stocked with water. Drivers are safe and do a great job rain, snow or sunshine!

Rude over the phone picked up other passengers on my route to the train missed the trainread more