Awesome company! It's good to know people care. This business is owned by a woman who really believes in quality elder care services. It was founded through her love to help elders. Great job with us Linda! read more

From The Heart Elder care - From The Heart Elder Care Logo - Home Health Care Near Me - Vernon, New Jersey

We needed elder care for a family member for a few hours each week. (which was all we really could afford). They had no problem signing us up and the nurse that came to the house to do an initial assessment was wonderful. The first Aide was wonderful, second one not at all. Within a couple of weeks she hypothetically owed us 25 minutes because she kept coming late. Then the next week she left several minutes early before anyone got home. She did leave a note saying we would have a new Aide the following week. The family member has dementia and Parkinsons. Called them and talked to "john" who seems to run the office and he admitted she left early but it was only a couple of minutes. What kind of an answer is that?! Then he stated the Aide was rough around the edges but its hard to find anyone who only wants to work one day a week. So sorry we couldn't afford more than that but I don't see where we have to take some substandard Aide because of it. I did mention to him the note that was left saying that we were getting a new aide the next week. He made no comment about that statement but said he would talk to the one we just finished with. The next week no one showed up at all. After a half hour we called the office and the girl who answered said she would message "john" as he wasn't in and he would call back. Gave her cell # and never heard another word. Talked to "john" three days later and the gist of it was- what does it matter the other aide left early by a few- They can't find anyone to work just one day- He never got the message about no one showing up at our house from the office. Either he isn't telling the truth or the woman in the office never tried to reach him in which case she should be fired. This affects his business and was a serious matter. He doesn't know why his Aide would leave us a note saying a new Aide was coming the next week because how would she know. I can't answer that, maybe he should actually talk to his aide and find out. And I had mentioned that note to him the week before and he never said anything about it then. He also said he did tell us the previous week no one was available for the following week - that was an absolute lie. I'm not the one with dementia. Absolutely does not own up to any problems with his workers. Then the final comment was we were free to find someone else from somewhere else. Unreliable, unfriendly, inefficient, and if you don't want to use them several days a week, don't expect a good reliable aide or in our case anyone at all. And the final insult was "john" telling us that there were times no one was home when the aides showed up. First we hadn't even used them that many times and second that was also a flat out lie. Its my husband, I was there every time an aide showed up because I had to give them instructions about his meds for that day and how he was doing overall. Several of those days I was STILL there almost an hour into the Aide's shift - so quit lying to cover up your mistakes and own up to the company's problems. There is a serious need for this in Sussex Co but this isn't the company you want. read more

My Mom and Dad needed at home care over the past year before moving to a full assisted living plus apartment. Linda Esposito's agency, From The Hear Elder Care was the agency we chose to provide them care. The home care workers who helped my parents were all very kind, compassionate, caring, and reliable. My parents became bonded to them and I felt the helpers felt bonded to my parents. I would wholeheartedly recommend this agency for elder care. ~Luci Saltos, Sparta, NJ read more

STAY AWAY! My mother was in need of some care for my stepfather who has dementia and parkinsons disease. One of my stepbrothers set up everything with "From the Heart" and there would be an aide at my mother's house one day a week for 4 hours (this way she could make doctor appointments or do grocery shopping, etc.). For the most part, my stepfather would sleep the entire time and only needed to have his medicine given and to remind him to drink fluids (dementia related and he only has one kidney so its very important). They had the first aide who my mother said she didn't really have any complaints about at all and it all seemed to work. Once that aide had to take a leave of absence however, they received another woman. She would constantly show up 10-15 minutes late but always left at what would have been the 4 hour mark if she had shown up on time..almost never giving my mother the full 4 hours. The aide had also forgotten to give him his medicine once or twice and one time my mother had been stuck in some traffic and was only 3 minutes late, the aide had already sent her a text saying "Are you on your way!???". They had a few occasions where there was noone to come. One day my mother would not be back in time so she had told the aide the week prior and left a note the day of that I would be coming at the end of the 4 hours to relieve her and even left my phone number. When i arrived five minutes before her time was up, there was no car in sight. I ran inside to make sure that my stepfather was there and ok (which thankfully he was!) and found a note from the aide just saying that he drank alot of fluids and that we would have a new aide next week. I was appalled that a "caregiver" would leave a dementia patient alone BEFORE her shift was up and KNOWING that a family member was coming to relieve her. I immediately called my mother, who in turn called "From the Heart". She spoke to John about everything (who runs the business apparently). The following week, my mother had an important appointment that she could not miss. NOONE EVER SHOWED UP. She called and a lady answered and said she didn't know anything and would leave a message for John and have him call her back. He NEVER called. Who on Earth wouldn't call a client back when something like that happens!? This was on a Wednesday. Eventually, I had enough and called on Saturday to find out myself what was going on. John called me back and flat out lied to me. He kept claiming that he had told my mother the week prior that he had noone to come (that was a lie, she was never told that)..he claimed he was never told she had called (if that's true, whoever answered the phone should be fired), he had no idea why the previous aide would have told us that a new aide would be there the next week. John also told me that the aide left only 2 minutes early and he knows so because of some GPS app they use. First of all, that is a lie. I checked the time when i got there on my phone, my car, and the clock inside. Even if ALL of my clocks were wrong, she STILL LEFT BEFORE SHE SHOULD HAVE (again, she KNEW i was coming and he has dementia and parkinsons!). He also said "well, hes been left alone alot when the aides get there" (this was insulting and a flat out LIE. My mother had only done that one day by 15 minutes) He was unapologetic, tried to push the blame on us, and told me that he doesnt have anyone else (since most people dont want only 1 day with a patient )and we could go somewhere else. I would NEVER use or let anyone i know use this company for any reason. SO unprofessional and NOT reliable. read more

From the Heart Elder Care has truly been a fantastic find for our family. Linda, the owner, has arranged for in home care for my mom, 90 years old and my aunt, 88 years old. My aunt was in assisted living and her fees were running over $7000 a month. Linda's employees are wonderful, caring women (at least the aides we have are women) and From the Heart Elder Care has literally split the assisted living fee in half..and they also care for my mother! I really don't know how my husband and I could ever care for my mom and aunt, but Linda has a heart of gold and a wonderful supportive staff! If you or anyone you know needs an in home caretaker for a few hours a day, week or even fulltime, my suggestion is to call From the Heart Eldercare. Linda is a blessing in our lives as are her employees! read more