I liked every bit of my stay here at Wayne location of genpsych. The psychiatrist and the…read moretherapists were very professional

Staff for the most part is very professional although I wish they would use less per diem workers…read more Those people don't know basic things like changing people into day clothes.

Severely understaffed. There are caring techs but few and far between. Management does not take…read moreaction when needed. My mother was then transferred to another facility in Ridgewood where she thrived as a result of much better management and hands in approach. I would not recommend anyone go to this establishment, sadly.

This actually happened at the facility in Chester but I was told all the Kesslers use the same…read morepolicies and I can't find a way to review the Chester location. WARNING if you use Kessler for in-patient rehab for yourself or a loved one (or any rehab, as this could occur elsewhere). If the patient has joint surgery, especially hip or knee, or is otherwise at high risk of pulmonary embolism and should be wearing IPC devices (alternating pressure cuffs) PLEASE CHECK with Kessler, before agreeing to discharge there from the hospital, that they will put the cuffs on within a few hours. They accepted my family member from Morristown Medical Center, where she had the cuffs on, and their own doctor ordered that she should continue wearing them to prevent PE. But unbenownst to me, Kessler has a policy of doing a doppler before putting the cuffs on-- even if they've already been on continuously at the hosptial-- and they admitted her when they would not have technician available. They left my family member laying immobile for 15 hours without the devices and she died of presumed PE before they ever got around to it. I wrote them and asked them to change their policy to either put the cuffs on patients without doing a doppler like the hospital does or to delay admission until they have doppler technicians available-- i.e. to stop taking patients who need the cuffs and leaving them without the cuffs for longer than recommended. The president of Kessler called me today to say they'll look into it but "I'm not going to tell you if we change our policies." I have no idea if they're going to change anything. IPC cuffs can significantly reduce PE risk for immobile patients in the days after surgery. So please, DO NOT go to Kessler after a joint procedure without confirming they'll use them if the doctor says the patient should wear them. In fact, confirm IPC device use with any rehab prior to discharge if the hospital is using them and the patient is still in the high risk period. Kessler Foundation also sent a donation request addressed to my dead family member weeks after she died there and weeks after I'd written the complaint asking them to change their procedures. Addressed to the patient who died there. Asking her to send them money. The president did agree this shouldn't happen and said he would try to prevent it from happening to other people. What he did not agree to do was stop accepting patients who need IPC cuffs during times when they have no intention of putting them on.

I went to Kessler Saddle Brook after an intensive knee surgery. I had never been to an acute care…read morefacility before and did not know what to expect. I cannot tell you how pleasantly surprised I was by the care I received by every single person on my team, from the moment I arrived to the moment I left two weeks later. I can actually envision myself walking better than I have in years, thanks to the PT I received at Kessler. Special thanks to Rob and Emily, whose approach gave me confidence to push myself during daily 3 hour PT and OT sessions. Also, I appreciated the care by Ducky and Helayna, always going the extra mile to see that I was comfortable. I would highly recommend Kessler for post-op care.

The my OT team Chelsea, Gabby and Melissa were great! The my pt team Janice and Gary are simply…read morethe best! This rehab is so awesome, they are very professional effective and attentive to your needs, they gave me my mobility back. Also, my cognitive therapist Cameron, was very great!

I've been coming here for a few weeks for OT and PT, and the service quality is excellent. The…read moretherapists are fantastic. Katelyn, my PT, is exceptional, sincere, caring, and knowledgeable. I've also worked with several OT therapists; Melissa stands out as highly knowledgeable and professional.

I am using Ivy Rehab for their pediatric speciality for my son. We had our evaluation with Elise…read moreand she was so nice and attentive. We actually have our Physical Therapies all scheduled with her right now too. Scheduling was pretty easy. If her schedule wasn't available, we did have the option to use someone else, but she was able to accommodate us, which was great since it's better for my son to have the same therapist. The front desk staff is very nice. When I originally called to make an appointment they were very accommodating. They collected my insurance information and got back to me right away to let me know they accepted my insurance (note: I called many facilities prior and not 1 was in network with mine and luckily they were here). I love that this facility is affiliated with HSS. The location itself is very clean and new. The stuff in the kids section isn't run down. So far I'm very happy with my sons therapy. We love Elise. She is very good with our son and has lots of patiences!! :)

Excellent team with exceptional service. Not only do I feel improvements in my physical therapy,…read morebut the work of the professionals is quite thorough. I also come for the laughs we have.

Friendly and professional describes the entire staff at SportsMed in Franklin Lakes…read more Been going for some for chronic back and hip issues and have made significant progress. Would recommend this location highly.

This place was absolutely excellent... I've had experienced 3 different nursing home / rehab places…read morein my life ....they basically all do the same thing , so you basically have to look for a good group of people....the staff , the nurses & the aides are all top notch...very approachable with no attitudes , and genuinely care ....this is the place to go if you need this type of service

This rehab facility is pretty ok. Nurses or CNAs are on around the clock. I was there for a week…read moreand I was pretty much taken care. A few aides are a little lazy or rude but most were fine. I know they are busy. I was on the 2nd floor which I think they call sub acute. Majority of the people there are seniors and live there full time. So if your young like me it can be a little frustrating to deal with the full time residents who can be annoying at times with the noise. I just told my aid that my room mate is causing undue noise and it was handled. I'm an esmoker so I was hassled a little bit about smoking near the building so I just moved to the parking lot in my wheelchair. Food is rated 6 out of 10 in my opinion.

Our son has ASD and we connected with Therapy Associates many years ago. We have been thrilled with…read morethe service and the team they connected us with. The therapists that visit our home multiple times a week have become family and have helped our son tremendously and, more importantly, taught us how to better support him when they are not here. We are deeply grateful for the compassion, expertise, and reliability of the Therapy Associates team. Highly recommend!