Update 2:
To Lisa Milstein below, advertiser of Fritz Kennel and GetGrouby employee:
I log in today after almost a week and see the email as well the Yelp review. On top of it, I get other Yelpers messaging me with the EXACT same experience that I had. Are they ALL working for Groupon now and making things up?
Plus I see you flagrantly violate terms of Yelp considering your work for both Fritz Kennel (as their advertiser) and you are a GetGrouby employee.
Your nonsense about gift certificates doesn't hold because they simply REFUSED TO take our first two vouchers. We were new customers when we took our two dogs.
It was after about half an hour's haggling that they took it after they demanded we pay extra to "compensate" them.
Tax is 8.25%, so unless their regular grooming is $200-300 for small short haired dogs of 10 pounds, how does paying an extra of $15-20 per dog make sense?
And why should we not get a refund for the other certificates? How do you expect us to give gifts when we KNOW what kind of an abysmal service they are going to get?
I've reported you to Yelp for TOS violation that clearly state employees of a business cannot write reviews. Your other fake account has been reported as well.
Nobody deserves this kind of dismal and appalling customer service and your company doesn't deserve to be in business. If I were the owner, I'd fire you for your gross ineptitude and lack of basic customer service skills.
You could've retained a customer and earned referrals. Now all you are going to get is bad publicity out of this. For shame, seriously.
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Update 1: So this review is to basically call out the fake review written above for Fritz Kennel by their advertiser. It has been written by Get Grouby employee Lisa Milstein.
As stated in my previous review, all this started when the groomer at Fritz refused to accept Get Grouby vouchers for a grooming package. After about half hours back and forth, she finally took them but claimed we'd have to pay extra to "make up" for the difference between the coupon value and the grooming price they charge. O_o
So we decided to get a refund from Get Grouby. After calling and emailing Get Grouby several times and dealing with 3 different people, I found out that Fritz Kennel is owned by a friend of Lisa Milstein.
The first time I called/emailed GetGrouby.com, I was told they'd "investigate" and get back to me. This was November end of 2010. No one ever called back.
Then I emailed a few times in February, and then finally this month I called on a Monday. I spoke to someone named James Pruett (who also seems to run the website) and he said that he was busy till Friday, but he would take care of it that day. He also asked me to send an email detailing everything, which I did. Come Friday, nothing.
I wait till Monday and then called this Tuesday. James Pruett answered and passed on the phone to Lisa M who at first tried to make an excuse about coupons being expired. Umm, except they are valid for 30 more days. Then she gave me several other excuses and then finally asked to email her the details. I emailed her immediately to which she replied that her "investigation" will be done by Wednesday or Thursday. Well, its Friday. Nothing.
Funny she promptly came here the day I spoke to her and writes a fake glowing review of Fritz Kennel which is a clear violation of Yelp TOS. You cannot review a business you are associated with!
What I don't understand is that I and my husband bought a total of 7 of these coupons (one per type of dog--long hair/short hair/above or below 50 lbs yadda, yadda), out of which we attempted to use 2 (and weren't able to, till we paid $15-20 extra).
So at the very least, these scamsters should have had the decency to refund us for the other 5 unused coupons.
That Get Grouby would sink so low to keep $135 bucks of mine, instead of fixing an issue with a repeat customer is just outright pathetic. At this rate, it really makes me wonder how either one of these businesses even survive. I also noticed that on BBB website, the rating is F for both the places.
Shocker! Not.
Basically, don't trust Get Grouby with your money. I think they are on their way out of business anyway. Thankfully my credit card bank assured me that my chargeback will be taken care of. read more