Daylight robbery and rubbish customer service from beginning to end. I ordered a rug worth £ 850 for next day delivery (to be delivered on a Friday), only to be told AFTER placing the order it wouldn't be delivered until Tuesday because the rug was somewhere else. Fine. Tuesday comes and goes and nobody turns up (I paid extra to have it delivered by 10:30 am too, and not even this was refunded as a matter pf principle). I call them and they said oh ok, we'll deliver it tomorrow then !!!!!!! Anyway, it arrives on Wednesday and after unpacking it, I realized it was wrong for my living room so I phoned them to organize a return. The rug was properly rolled up tightly AND tied with string securely. I was not able to reuse the orignal packaging as this was a very tight plastic wrapping which you could only cut to be able to get the rug out Total con, now that I think about it. Anyway, long story short, they receive it and send me an email saying the rug was loose. soiled and not in sellable condition so I would not be refunded my money. Clearly this was a complete exaggeration AND not our fault given it was impossible to reuse their packaging and the courier must have slightly dirtied the sides. Absolute liars and ridiculous customer service. We called them and an idiot named Paul said to write an email stating the facts and he would speak about it to his manager so we did, only to receive in return a one liner email saying nothing has changed, we won't refund you. We even offered to have the rug cleaned professionally (and believe me, it could have probably been brushed off!) When my partner called to speak to the manager the idiot Paul said he wouldn't pass him the phone nor give him his name!!!!!! What kind of thieving operation is this?????? NEVER buy anything from these bandits. read more
