We once bought a pair of matching leather sofas from this store which rapidly began to show signs…read moreof wear and tear. We complained to Harveys who arranged to send an 'independent' expert to investigate. The expert duely arrived and after examining the sofas told us that the leather hadn't been properly coated and this was causing the damage. He then went off to prepare his report for Harveys. We were therefore somewhat surprised to later receive a letter from Harveys stating that their 'independent' expert hadn't found any faults with our sofas! Despite telling Harveys that their 'independent' expert had already told us that the sofas were faulty they didn't want to know. Clearly once your money is in their bank account any pretence of customer service goes out of the window. We'll never buy any of their shoddy goods again in the future and they only get one star because there's no option to award none.

The Gift Company is a nice little shop in the Victoria Centre in Llandudno which not surprisingly…read moresells gifts. They usually have decent quality gifts and pictures that look more expensive than they actually are. It's a great place for present for parents and grandparents. As well as gift they also sell a range of small items of furniture. These can be a bit pricey but if you like unusual coffee tables it might be worth a look.

this gift shop is a little gem.Vintage homeware at very reasonable prices.But what made the shop…read moreextra special was the attention and helpfulness of the male assistant who worked there. Fantastic!

I was absolutely delighted with the service provided by Frithrugs. The customer service was second…read moreto none with full updates about my order. Interestingly I ordered the rug at lunchtime on Wednesday and it was delivered at approximately 10.30 the next day. I cannot praise you enough and have told my colleagues at work how impressed I have been!

Daylight robbery and rubbish customer service from beginning to end. I ordered a rug worth £ 850…read morefor next day delivery (to be delivered on a Friday), only to be told AFTER placing the order it wouldn't be delivered until Tuesday because the rug was somewhere else. Fine. Tuesday comes and goes and nobody turns up (I paid extra to have it delivered by 10:30 am too, and not even this was refunded as a matter pf principle). I call them and they said oh ok, we'll deliver it tomorrow then !!!!!!! Anyway, it arrives on Wednesday and after unpacking it, I realized it was wrong for my living room so I phoned them to organize a return. The rug was properly rolled up tightly AND tied with string securely. I was not able to reuse the orignal packaging as this was a very tight plastic wrapping which you could only cut to be able to get the rug out Total con, now that I think about it. Anyway, long story short, they receive it and send me an email saying the rug was loose. soiled and not in sellable condition so I would not be refunded my money. Clearly this was a complete exaggeration AND not our fault given it was impossible to reuse their packaging and the courier must have slightly dirtied the sides. Absolute liars and ridiculous customer service. We called them and an idiot named Paul said to write an email stating the facts and he would speak about it to his manager so we did, only to receive in return a one liner email saying nothing has changed, we won't refund you. We even offered to have the rug cleaned professionally (and believe me, it could have probably been brushed off!) When my partner called to speak to the manager the idiot Paul said he wouldn't pass him the phone nor give him his name!!!!!! What kind of thieving operation is this?????? NEVER buy anything from these bandits.