Not the same service they used to have. Not sure if management has changed or what's going on but…read morethey are unorganized and the customer service has gone downhill. After over 12 years, I'll be moving on to Costco. It sucks because I have always loved this store. Made an appointment, brought car in, 2 hours later, not even a call. I had to call. I just picked my car up and asked for my key. I grabbed the key from his hand swiftly, no yanking. And the only reply is "you didn't have to snatch it sir. I did not snatch the key, I did grab it swiftly so that I could get out without showing my frustration. But, oh well. That didn't work, still had to stop and tell him why I grabbed the key that way because, even though I never once got an apology for not only not getting a call, I hurt his feelings by grabbing the key too swiftly (again, there was no yanking or pull away from him). I was really trying to just get in and get my car and get out of there. This was one of the worst customer service experiences I've had in a long time.

The staff and service were fantastic. There was a very long…read morewait, almost two hours, but that's my fault for going on a Saturday. I'd recommend mid week:) Knowledgeable and friendly as well.

My husband and I have been going to B&L since James owned it. We decided to stay and give Jeremy a…read moretry to see if he would keep it the same. The first few years, he did. Jeremy was honest and up front about our vehicles needs. Today- I scheduled an oil change appt 2 days ago. I showed up 5 mins early today and the guy at the counter checked me in and said that my regular $50 oil change will now be $130. I asked why and he proceeded to say "sign of the times changing" spill. I said fine, thanks for letting me know and I sat down. An older gentleman in the waiting room asked the counter man what the $120 charge on his bill was and he said something about mounting and that they "put that on everybody's invoice". The gentleman then asks what if he doesn't want it? Counter man says they can take it off. Once the gentleman pays and leaves, the counter man looks at me, shakes his head and says "old people, right?". I don't respond bc I'm irritated about still waiting. 30 mins later I asked him how much longer until my car would be pulled in and he said he's waiting for his mechanic to get back. He grabbed his phone and walked out into the shop. When he returned several mins later he said his mechanic was about 5 mins away. A female customer walks up to check out and she asks about all the new faces around there, are they new? Where's Jeremy, things like that. Counter man says Don (or maybe Ron?) was new manager and they made some changes. Jeremy was still "in and out" he said. At this point it's been 45 mins after my appt time and my car was still sitting out in the parking lot. I told him he can give me my keys back and I left. He did apologize for the wait..but at this point he made an appt with me 2 days ago for this time slot leading me to believe he had a mechanic on hand to change my oil and bad mouthed a customer to me. I am not interested in this kind of customer service. Things were much better when Jeremy was there. My husband and I will no longer give them our business. I already found at least 2 other oil change places that are cheaper. It's just sad.

I have been bringing our cars and trucks here for 25+ years. When James sold it recently, I hoped…read moreit would retain the integrity and professionalism he had established, and so far I haven't been disappointed.

Back at it and it was an amazing experience. I booked my appointment in the app. When I arrived, my…read morecheck-in was smooth and easy. The tech covered everything with me in full. I didn't feel rushed or overlooked. The pricing for all my services were fair market value which made me feel good. And there were even some discounts available that I wasn't aware about that they made sure got added on. When it came to the recommended services time, I didn't feel pressured or as if I had no freedom. I appreciate the explanations provided and the detailed report that was emailed to me with the pictures. All in all this was a promoter worthy experience. Until next time... (which will be soon because I need tires. LoL!)

I came in the place with a complex problem and the Bizmarck was great. He helped with my warranty…read moreproblem and was nice and very helpful!

This place used to be worth going to now they are just terrible... avoid all cost. They do…read moreabsolutely shoddy work.

I dropped my Jeep off after getting to my appointment early and after three hours, they still…read morehaven't begun putting my new tires on This is quite upsetting because don't we make appointments for timely service I'm not saving any money going here and I can wait an hour or two hours at any other tire dealer I'm not getting any special service here even with an appointment Four hours for tires? Won't do this again pretty upsetting cause I have trusted this with my cars for over four years, but I won't again Nobody should wait 4 to 5 hours with an appointment to get their tires put on without a giant discount Waiting OVER 7 hours !! They should give me a tire for free but corporate only offered $40 for the inconvenience. Seriously I have a day planned that is now destroyed. Sorry you won't see my vehicles for further service

This group of guys are just the guys you want to be working on your car. They are knowledgeable,…read morefriendly, and fair. You can tell they not only have 'official training' and all the toys to do a great job on figuring out what is wrong and repairing your car, they have the thing that is harder to measure but much more valuable - experience. They have worked on new cars, old cars, red cars and yellow cars... little humor there. My air condition suddenly stopped working. I was fearful of a big bill. They started with the basics, checking freeon, it was low... so does that mean a leak? Instead of charging me to do all the tests and colored ink to find a leak, they did the simple blow and pressure test, and refilled with freon. So my total was under $200, on what could have been $500 at another garage that was all about testing and labor and driving the invoice up. A week or so later, I started hearing a sound with the air and took it back in. They hooked it up to a machine and did the dye test and refilled with freon again. No charge... 'let's see if it leaks again, if it does, we'll know where". So far so good. I just thought what a great group of regular guys you can trust.

These guys are great. Let me just start off with: They do phenomenal work at very reasonable rates,…read morethey're generous with their time and take responsibility for their work. They are 100% no nonsense. As a walking stereotype of a victim (young/single/female) I am always on the defensive in auto shops, but I've worked a lot on cars from changing a distributor to tearing apart the entire front end of a jeep, so I know nonsense when I hear it. Also, as I have a foreign car, I am particular about who I let work on it (as not all mechanics are familiar enough to do the work efficiently/correctly). These guys completely negate the stereotypical notions of auto shops. They weren't excessively friendly, meanwhile trying to swindle you out of every penny, they were direct, and honest. I like that from a auto repair shop. As long as I am in the ATL area, they will be my go to. One last comment: another review mentioned the state of their establishment as being unsatisfactory. But I appreciate that it is not a posh establishment. If it were, the customer would, in turn, pay for it. They spend money where it counts. Quality mechanics, tools, and parts.

I took my Toyota to them. I informed them that my car would run, but cut out completely (including…read moreall lights etc) and then run again. I didn't tell them that I was having a difficult time getting stopped and that I was pressing hard on the brake. I also didn't tell them that my car would rev up when stopped sometimes. They figured it all out when I took my car in. My brake pads needed replaced, my spark plugs needed replaced, and my idol throttle needed cleaned. It all made perfect sense to me. The advisor was professional and I felt confident they were honest about the needed repairs. Good job!! I recommend Tri Star.

Great service, communicative staff and expert workmanship. Hats off to Mark and his staff at…read moreTriStar Auto especially Andrew. You can trust this group to take care of your needs at a great value in time and money.

Fast, professional!! Installed new exhaust on my WRX in 30 mins. Car sounds amazing!! Thanks!!read more

I use Freddie exclusively for my supercharged E36 M3. He does quality work, he's fair on pricing…read moreand he keeps an eye out for other issues when he's doing the install or work you requested. Highly recommend him for your car needs in Newnan!

We were driving south on I85 to spend the weekend when the tire pressure light came on. Uh-oh…read more Front left tire going flat. We put some air in the tire and looked for nearby tire shops. One shop passed me around to 3 people, none of whom seemed willing to help. The next shop didn't answer the phone. Then we called these nice folks and they said "C'mon over." The guy met us outside, quickly spotted the screw in the tit, fixed it ($20), and had us back on the road in 10 minutes. Wish I lived closer so I could give them more business. Great folks!

I have dealt with Wayne and the staff for years. They are honest and go out of their way to be…read morehelpful. They have helped me when they could have taken advantage of me many times. Highly recommended

We have used Crossroads on a few occasions and have experienced excellent service and fair prices…read more This week I contacted them regarding the cruise control on my wife's explorer They could have immediately had me come in for repair but instead made me aware of a possible recall from ford that might cover the cost of repair. After we contacting Fitzpatrick we were advised our model was not included. So we dropped off our car Friday night and picked it up Saturday. Great job guys.

I brought our 2014 Subaru Impreza to Crossroads Automotive for an engine misfire, and they handed…read moreme an astronomical $2,381 invoice for routine maintenance. Looking over the receipt line by line, the pricing is unbelievable: $759.92 just for four ignition coils (parts that cost $40-$50 each retail), $387.48 in labor alone for spark plugs, and a $145 diagnostic fee that they refused to apply toward the repair work. They even tacked on a $210 chemical intake flush that does nothing for a failing ignition coil, then quoted another $1,113 to replace front control arms--a job independent shops routinely do for $650-$700 with an alignment. Total parts markups and bloated labor times from top to bottom; save yourself the frustration and find a fair mechanic elsewhere in Coweta County.