I have been bringing our cars and trucks here for 25+ years. When James sold it recently, I hoped…read moreit would retain the integrity and professionalism he had established, and so far I haven't been disappointed.

My husband and I have been going to B&L since James owned it. We decided to stay and give Jeremy a…read moretry to see if he would keep it the same. The first few years, he did. Jeremy was honest and up front about our vehicles needs. Today- I scheduled an oil change appt 2 days ago. I showed up 5 mins early today and the guy at the counter checked me in and said that my regular $50 oil change will now be $130. I asked why and he proceeded to say "sign of the times changing" spill. I said fine, thanks for letting me know and I sat down. An older gentleman in the waiting room asked the counter man what the $120 charge on his bill was and he said something about mounting and that they "put that on everybody's invoice". The gentleman then asks what if he doesn't want it? Counter man says they can take it off. Once the gentleman pays and leaves, the counter man looks at me, shakes his head and says "old people, right?". I don't respond bc I'm irritated about still waiting. 30 mins later I asked him how much longer until my car would be pulled in and he said he's waiting for his mechanic to get back. He grabbed his phone and walked out into the shop. When he returned several mins later he said his mechanic was about 5 mins away. A female customer walks up to check out and she asks about all the new faces around there, are they new? Where's Jeremy, things like that. Counter man says Don (or maybe Ron?) was new manager and they made some changes. Jeremy was still "in and out" he said. At this point it's been 45 mins after my appt time and my car was still sitting out in the parking lot. I told him he can give me my keys back and I left. He did apologize for the wait..but at this point he made an appt with me 2 days ago for this time slot leading me to believe he had a mechanic on hand to change my oil and bad mouthed a customer to me. I am not interested in this kind of customer service. Things were much better when Jeremy was there. My husband and I will no longer give them our business. I already found at least 2 other oil change places that are cheaper. It's just sad.

I usually come here and everything is in order for me. Today was a different situation. I booked my…read moreservice via the Tires Plus app as always. I booked the Headlight service as I purchased my headlights on my own. Upon arrival at the location today I was greeted by Matthew who while checking me in noticed I had my headlights with me. He looked to the guy to the left and inquired if that was allowed on which I was advised by Spencer that they no longer install outside headlights and they have to be purchased through them. I asked if this was new as I have purchased my own for install previously and was advised it's been in place for about a year and a half to two years. As a consumer I would think something this specific would be advised during the booking of the service itself. As such, the fact that the app made no mention of this perplexes me. Now, I am on site at the location, I have purchased my headlights, and am in a place of do I leave and have a headlight out or pay the absorbent fees as I am forced to utilize the shop materials opposed to only paying for labor. Thennnnnnnn... I needed a tire replaced. The total was OVER $100, however, the $20 off coupon offered via CFNA (the Tires Plus Credit Card provider) wasn't applicable. Ughhhhhhhhh. Spencer (possibly the manager) explained that the coupon is for "SERVICE" ONLY. This means that the Labor/Service cost has to be over $100 for the coupon to apply. As you can see from the image, the coupon doesn't detail this separation. I'll be honest, I don't think today was my day for accuracy with the Tires Plus brand. ‍ I appreciate Spencer for the information he has been able to provide. I just wish the app was straight forward and spoke the same language as the shops, at least from the perspective of service deliverables. On a good note, the customer service provided by Matthew was stellar. However, even with the stellar service, as a consumer, I am baffled by the lack of advisory provided via the app during my booking process.

I came in the place with a complex problem and the Bizmarck was great. He helped with my warranty…read moreproblem and was nice and very helpful!

Having purchased tires from another Kauffman store, I often use them for oil changes to get the…read morefree tire rotation. Having relocated, I was overdue for service, so I made a same-day appointment for a weekday afternoon. I arrived and was checked in promptly. After about 20+ minutes, they called me back to the counter to advise that I needed an alignment. The price wasn't outrageous and given the amount of driving I'd done (since any prior alignment), I agreed. Other customers came in and a trend developed. They seemed to be pushing alignments to almost everyone. It got so prevalent that another customer who was waiting walked back up to challenge them about it and whether he actually needed one. Again, I didn't feel like I was necessarily being taken advantage of, but it was increasingly suspect given the % of recommendations. OTOH, the truck's performance seemed better after the service. Their WiFi in the waiting area was fairly low-bandwidth, but I was able to get by with it. I wouldn't want to depend on it for many hours though (I had to wait about 90 minutes). For my next service appointment, I will probably shop around more and try out either a different Kauffman outlet or some independent garage for comparison.

This place used to be worth going to now they are just terrible... avoid all cost. They do…read moreabsolutely shoddy work.

This group of guys are just the guys you want to be working on your car. They are knowledgeable,…read morefriendly, and fair. You can tell they not only have 'official training' and all the toys to do a great job on figuring out what is wrong and repairing your car, they have the thing that is harder to measure but much more valuable - experience. They have worked on new cars, old cars, red cars and yellow cars... little humor there. My air condition suddenly stopped working. I was fearful of a big bill. They started with the basics, checking freeon, it was low... so does that mean a leak? Instead of charging me to do all the tests and colored ink to find a leak, they did the simple blow and pressure test, and refilled with freon. So my total was under $200, on what could have been $500 at another garage that was all about testing and labor and driving the invoice up. A week or so later, I started hearing a sound with the air and took it back in. They hooked it up to a machine and did the dye test and refilled with freon again. No charge... 'let's see if it leaks again, if it does, we'll know where". So far so good. I just thought what a great group of regular guys you can trust.

These guys are great. Let me just start off with: They do phenomenal work at very reasonable rates,…read morethey're generous with their time and take responsibility for their work. They are 100% no nonsense. As a walking stereotype of a victim (young/single/female) I am always on the defensive in auto shops, but I've worked a lot on cars from changing a distributor to tearing apart the entire front end of a jeep, so I know nonsense when I hear it. Also, as I have a foreign car, I am particular about who I let work on it (as not all mechanics are familiar enough to do the work efficiently/correctly). These guys completely negate the stereotypical notions of auto shops. They weren't excessively friendly, meanwhile trying to swindle you out of every penny, they were direct, and honest. I like that from a auto repair shop. As long as I am in the ATL area, they will be my go to. One last comment: another review mentioned the state of their establishment as being unsatisfactory. But I appreciate that it is not a posh establishment. If it were, the customer would, in turn, pay for it. They spend money where it counts. Quality mechanics, tools, and parts.

I took my Toyota to them. I informed them that my car would run, but cut out completely (including…read moreall lights etc) and then run again. I didn't tell them that I was having a difficult time getting stopped and that I was pressing hard on the brake. I also didn't tell them that my car would rev up when stopped sometimes. They figured it all out when I took my car in. My brake pads needed replaced, my spark plugs needed replaced, and my idol throttle needed cleaned. It all made perfect sense to me. The advisor was professional and I felt confident they were honest about the needed repairs. Good job!! I recommend Tri Star.

Tri Star is an excellent place to have your car serviced. They have serviced both my BMW and…read moreCorvette. Not only is the service excellent , but it is performed as soon as possible and no appointment needed. The prices for the services are reasonable as well.!

Fast, professional!! Installed new exhaust on my WRX in 30 mins. Car sounds amazing!! Thanks!!read more

From the owner: South Atlanta finally has a business dedicated to those who want to go fast or just smooth out the…read morerough edges. We are that company dedicated to all car enthusiasts.

We were driving south on I85 to spend the weekend when the tire pressure light came on. Uh-oh…read more Front left tire going flat. We put some air in the tire and looked for nearby tire shops. One shop passed me around to 3 people, none of whom seemed willing to help. The next shop didn't answer the phone. Then we called these nice folks and they said "C'mon over." The guy met us outside, quickly spotted the screw in the tit, fixed it ($20), and had us back on the road in 10 minutes. Wish I lived closer so I could give them more business. Great folks!

I have dealt with Wayne and the staff for years. They are honest and go out of their way to be…read morehelpful. They have helped me when they could have taken advantage of me many times. Highly recommended