Very good experience Kayla and Cody was very nice and explain everything I will be coming…read moreback..Thanks again guy.. Kara Stewart

Do not come early to an appointment. Even if the sales rep promises you you'll be one of the first…read moreones seen if you arrive at the open of business. Waiting 2.5 hours+ and counting. Will be the last time I come here.

I have been bringing our cars and trucks here for 25+ years. When James sold it recently, I hoped…read moreit would retain the integrity and professionalism he had established, and so far I haven't been disappointed.

HORRIBLE Customer Service!!! Put tires on incorrectly…read more Inside on outside and refused to make things right since new management has taken over.

I usually come here and everything is in order for me. Today was a different situation. I booked my…read moreservice via the Tires Plus app as always. I booked the Headlight service as I purchased my headlights on my own. Upon arrival at the location today I was greeted by Matthew who while checking me in noticed I had my headlights with me. He looked to the guy to the left and inquired if that was allowed on which I was advised by Spencer that they no longer install outside headlights and they have to be purchased through them. I asked if this was new as I have purchased my own for install previously and was advised it's been in place for about a year and a half to two years. As a consumer I would think something this specific would be advised during the booking of the service itself. As such, the fact that the app made no mention of this perplexes me. Now, I am on site at the location, I have purchased my headlights, and am in a place of do I leave and have a headlight out or pay the absorbent fees as I am forced to utilize the shop materials opposed to only paying for labor. Thennnnnnnn... I needed a tire replaced. The total was OVER $100, however, the $20 off coupon offered via CFNA (the Tires Plus Credit Card provider) wasn't applicable. Ughhhhhhhhh. Spencer (possibly the manager) explained that the coupon is for "SERVICE" ONLY. This means that the Labor/Service cost has to be over $100 for the coupon to apply. As you can see from the image, the coupon doesn't detail this separation. I'll be honest, I don't think today was my day for accuracy with the Tires Plus brand. ‍ I appreciate Spencer for the information he has been able to provide. I just wish the app was straight forward and spoke the same language as the shops, at least from the perspective of service deliverables. On a good note, the customer service provided by Matthew was stellar. However, even with the stellar service, as a consumer, I am baffled by the lack of advisory provided via the app during my booking process.

I have to say this was the worst experience I've ever had just trying to buy new tires for my car…read more I have a Mercedes GE 53 coupe 2023 and they put on mixed matched tires from front to back. I was getting the two tires in the front replaced, they gave me a quote told me that I could get the tires put on next day and I paid for them the next day I came in on my appointment time at 1 o'clock did not leave until 6:55 just before closing I did not take a look at the tires at the time because I was frustrated and in a hurry the next day, I looked at the tires to notice that they were different from the ones in the back they were same brand but different style after speaking with the manager who was very uncooperative he agreed to take them back after trying to get me to pay 600 more dollars to order the correct style I purchased the tires from a different retailer and bought my car in to have the tires put on and put back on my tires and sent me on my way. This place is very unprofessional and I would never ever do business with them again.

I dropped my Jeep off after getting to my appointment early and after three hours, they still…read morehaven't begun putting my new tires on This is quite upsetting because don't we make appointments for timely service I'm not saving any money going here and I can wait an hour or two hours at any other tire dealer I'm not getting any special service here even with an appointment Four hours for tires? Won't do this again pretty upsetting cause I have trusted this with my cars for over four years, but I won't again Nobody should wait 4 to 5 hours with an appointment to get their tires put on without a giant discount Waiting OVER 7 hours !! They should give me a tire for free but corporate only offered $40 for the inconvenience. Seriously I have a day planned that is now destroyed. Sorry you won't see my vehicles for further service

Set an appointment for a brake job, gave all of my info at the time of setting my appointment…read more Brought my vehicle in, confirmed all my information again with the lady at the front desk again. I asked if they had any rough estimate of when it would be ready. They said they couldn't give an estimate, but they would call when they knew. A few hours later they called me, but asked for a "Mr Caldwell". I said "no, this is Mr xxxx" they said "oh I am sorry, I have the wrong number." I called back about an hour later, and asked if my vehicle was ready and was told it was not. I asked for an estimate, they put me on hold and then the line disconnected. I called again a couple of hours later and again, was put on hold and hung up on. Finally I was able to get through with someone and I was told that my vehicle is registered to someone else. She asked if I could provide proof of ownership?! They said they couldn't start service since I didn't have my correct contact information given to them. And they hadn't started anything. I said I am coming to pickup my vehicle and that I would be there in about an hour. When I get there they asked what the problem was, and I explained the above. They basically made it out like it was my fault that several years ago my car's information got saved to a body shop that had ordered a tire from them. Again, keep in mind that I had given and confirmed my information TWICE. I said "I'm not upset, I just want my car, you asked me why I'm not happy with the service and I explained." He said "okay it will be about fifteen minutes." I said "why?! I called an hour ago and told you I was picking it up." He laughed and said "because the tires aren't on." I said "why aren't the tires on, I asked to pick it up an hour ago." And he said he wanted to force me to have a conversation, so that he could change my mind, so he didn't want my car to be ready to be picked up until he could talk to me. I wasn't angry until he explained he was basically holding my car hostage to force me to talk to them to try to convince me to get their service.

This group of guys are just the guys you want to be working on your car. They are knowledgeable,…read morefriendly, and fair. You can tell they not only have 'official training' and all the toys to do a great job on figuring out what is wrong and repairing your car, they have the thing that is harder to measure but much more valuable - experience. They have worked on new cars, old cars, red cars and yellow cars... little humor there. My air condition suddenly stopped working. I was fearful of a big bill. They started with the basics, checking freeon, it was low... so does that mean a leak? Instead of charging me to do all the tests and colored ink to find a leak, they did the simple blow and pressure test, and refilled with freon. So my total was under $200, on what could have been $500 at another garage that was all about testing and labor and driving the invoice up. A week or so later, I started hearing a sound with the air and took it back in. They hooked it up to a machine and did the dye test and refilled with freon again. No charge... 'let's see if it leaks again, if it does, we'll know where". So far so good. I just thought what a great group of regular guys you can trust.

These guys are great. Let me just start off with: They do phenomenal work at very reasonable rates,…read morethey're generous with their time and take responsibility for their work. They are 100% no nonsense. As a walking stereotype of a victim (young/single/female) I am always on the defensive in auto shops, but I've worked a lot on cars from changing a distributor to tearing apart the entire front end of a jeep, so I know nonsense when I hear it. Also, as I have a foreign car, I am particular about who I let work on it (as not all mechanics are familiar enough to do the work efficiently/correctly). These guys completely negate the stereotypical notions of auto shops. They weren't excessively friendly, meanwhile trying to swindle you out of every penny, they were direct, and honest. I like that from a auto repair shop. As long as I am in the ATL area, they will be my go to. One last comment: another review mentioned the state of their establishment as being unsatisfactory. But I appreciate that it is not a posh establishment. If it were, the customer would, in turn, pay for it. They spend money where it counts. Quality mechanics, tools, and parts.

I was very pleased with the interactions with the staff/employees. The actions started when I had…read moremy Buick towed to Tri-Star. I was asked about the problem from a very polite mechanic and he listened. A couple of hours later I was called, and said the car was ready for pick-u;. When I arrived, I was pleasantly greeted and was told that there seems to be no problem and that there would be "no charge" for their examination. A short conversation ended with a possible "weather" problem. After driving it some distance, I agree! Anyway, Thank you for the great service and I will certainly be recommending Tri=Star to my neighbors.

Tri Star is an excellent place to have your car serviced. They have serviced both my BMW and…read moreCorvette. Not only is the service excellent , but it is performed as soon as possible and no appointment needed. The prices for the services are reasonable as well.!

Fast, professional!! Installed new exhaust on my WRX in 30 mins. Car sounds amazing!! Thanks!!read more

From the owner: South Atlanta finally has a business dedicated to those who want to go fast or just smooth out the…read morerough edges. We are that company dedicated to all car enthusiasts.

We were driving south on I85 to spend the weekend when the tire pressure light came on. Uh-oh…read more Front left tire going flat. We put some air in the tire and looked for nearby tire shops. One shop passed me around to 3 people, none of whom seemed willing to help. The next shop didn't answer the phone. Then we called these nice folks and they said "C'mon over." The guy met us outside, quickly spotted the screw in the tit, fixed it ($20), and had us back on the road in 10 minutes. Wish I lived closer so I could give them more business. Great folks!

I have dealt with Wayne and the staff for years. They are honest and go out of their way to be…read morehelpful. They have helped me when they could have taken advantage of me many times. Highly recommended

We have used Crossroads on a few occasions and have experienced excellent service and fair prices…read more This week I contacted them regarding the cruise control on my wife's explorer They could have immediately had me come in for repair but instead made me aware of a possible recall from ford that might cover the cost of repair. After we contacting Fitzpatrick we were advised our model was not included. So we dropped off our car Friday night and picked it up Saturday. Great job guys.

I had a used engine installed took my car back three times less than a month after and everytime…read moreI'd bring it in they would add something wrong to car like rac o pinion tyrods etc three t I took it back cause steering wheel was cracked and car left me stranded they said charging system was fine less than three months later my car back in shop repalacing all those parts and I find out why I'm having add oil the engine they installed has leaky oil pan now and when I returned to shop three times they said charging system was fine instead I find at a shop that the connector to starter they also replaced at crossroads is broken I spent 7000 almost and had oil and plugs in my back seat they charged me for more and now I'm paying have oil pan gasket replaced and tyrods rac o pinion and brakes and rotors when they coulda just inspected the car when I brought it in said I needed all this I could have bought another car for less never trust these people they all about making the money and do crappy job while they in there and communication stinks....they made me feel like I did something wrong when I trusted them in first place to do a great job and they did not at all