Missing Beans, Empty Glasses... But They Asked About the Tip…read more Stopped by Lone Star Ancaster around 6:20 pm on a Monday before a concert. The restaurant was almost empty. To be fair, the food itself was good. The chicken fajitas were tasty. We also ordered the queso, which tasted like melted Cheese Whiz. They were also prompt enough to bring extra salsa for the chips when asked. Unfortunately, the service didn't match the food. Our fajitas arrived without the saddle beans, which we mentioned right away. The bartender said she'd put the order in. After TEN minutes and still no beans, my fajita was getting cold, so I just ate it without them. Meanwhile, no one refilled our water once, and no one checked on us at all after the food arrived, despite the restaurant being nearly empty. When my husband asked again about the beans, the bartender told us they were probably just reheating them and added, "I'm just the bartender." No apology, no effort to check. The real surprise came when we paid. Because of the service, my husband chose not to tip, and the bartender actually had the GALL to ask him why he hadn't tipped?! Besides, I thought she was "just the bartender!" When the manager came over, he seemed oddly confused that empty water glasses might matter, saying something along the lines of "Oh, I guess not refilling the glasses is important." The only thing that seemed to get his attention was when we repeated the bartender's "I'm just the bartender" comment, which is when he mustered the offer of free dessert. At that point we were already late for our concert and just wanted to leave. Good fajitas. Cheese-Whiz queso. Missing beans. Empty water glasses. No service check-ins. And apparently questions about your tip if the service isn't great. Next time we want fajitas, we'll go somewhere that remembers the beans, refills the water ... and doesn't interrogate customers about tipping.

A great experience for dinner here today. We arrived at 5:00 and the place wasn't busy at all (a…read moreWednesday). They sat us at a table near the front window like we had asked. It was a bit cold in the restaurant but it warmed up a bit after we ate. The place is nice inside, having a rustic decor. We sat in the area where the bar was, at a booth, which was nice. Our server Nicky (call name Moonshine) was super friendly and happily told us about the different sidekicks for the fajita fest for two that we ordered ($44). We had the jalapeño relish and guacamole which were both tasty add one for fajitas. We had the chips, salsa, and queso to start. The queso was warm with just a tiny bit of spice, perfect! The chips were good, but too many small pieces, and there weren't enough on the plate shared with the bowl of queso. We had to wait about 30 minutes for our entree , which seemed long considering the place wasn't that busy. The fajita fest entree included shrimp, chicken, steak, peppers, and onions, and about half a rack of ribs. They give you a side plate of lettuce, sour cream, salsa, and a bowl of rice. I had to ask for more lettuce as I like a good amount in my fajita. Everything tasted really good. The steak, chicken, and shrimp were grilled nicely. The ribs were fall off the bone type. We only ate half of the feast and we were stuffed! Nicky provided us with a box and foil lined bag for the leftovers. Next time I need to order something smaller so I can try one of their desserts! We will be back!

Had our 40th Anniversary party there last night, March 8, 2025 and can't tell you how great the…read morefood was, service was amazing and overall a 5* time. Kristy, you and your staff did an amazing job and kept up to everyones needswith no waiting for drinks or anything. There was 50 people there and we could not have asked for a better place to hold our party. We go to Mustangs on a regular weekly basis but, honestly, if you need a great place to hold an event....this is the place to do it! Tammy

We are regulars for the Wednesday wing special. The food is always very good and the staff are very…read moreattentive and friendly. Except for last night. We arrived at about 4:30pm and there were only two over-worked and over-busy) staff. I ordered 2lbs (1lb garlic parm and 1lb cajun). I asked for the garlic-parm sauce on the side but when the order arrived, both sauces were on the side and the garlic-parm was just oil with a small clump of dried parm cheese floating on top. This certainly is not what is usual. No plates or utensils were provided. Usually, it's a great place to eat and enjoy some drinks. Last night, it felt like a total let-down.

I got a chicken burrito. Service is friendly and fast. There are a lot of options to make your own…read moremeal. Choose from: -burrito, taco, burrito bowl or quesadilla, -white, whole wheat, spinach or tomato tortilla, -chicken, pork, beef or fish, -black beans or brown beans, -white, sour cream, chipotle mayo, guacamole, and more. I'm taking off one star because the chicken was a bit dry and the burrito was not amazing nor terrible. It was okay, maybe not as great as some other burrito franchises.

Was the first time visit as I waited for my girlfriend wile she worked, I'm see myself as a fair…read morereviewer, so take what I say with a grain of salt or like I said it was my first time, but... most likely my last... entering the building they have a few spots where you could sit if you like but they're all pretty cramped and it's his place for some reason ever got busy it would be uncomfortable to sit there and eat. I didn't really know what I wanted and I felt pressure to quickly pick something so I just went with the Monday special, quesadillas. I shall put this as nice as I can... what I ate there... would make mefeel bad buying it for my worst enemy... the quesadilla was sloppily put together with next to nothing inside of it, guacamole food my way down the line as you would Subway I was asked if I would like lettuce, tomato as well as onions of course I said yes, but then the server placed my quesadilla inside the toaster with only meat and some sort of spread so that I could not identify, taking separate tongues she then turned the tomato, lettuce as well as onion into a less than half ass salad with no dressing. When I asked for sriracha sauce I got a red spicy liquids that smell and I can only assume tasted like an ashtray, the sour cream with more like sour milk (liquidy) and then as I tempted to pick up the quesadilla, it all fell apart as it was as limp as of what piece of paper, attempting to fold it back to gather on caused an obscure amount of liquid to come stripping out of each slice.... and the taste was no were near what I should of been.... like I said it was my first visit, but unfortunately it will most likely be my last so I won't be able to compare...

Good service with a nice menu that had many dinner options. I had $50 in Lone Star coupons that I…read moremust have won 15 years ago. The manager had never seen them, but honoured them anyway...which was nice. An enjoyable meal.

The service was slow, but I don't blame the waitress it was rush hours and I don't think that she…read morehad much help. My problem was with the food, cold fries, the burger was ..... ok at best, my son had the Nashville chicken burger with 3- 4 pickles for $22 , the coleslaw was not good. The star of the night the frozen drinks, that's about it

This was a tough one between a 3 and a 4. My wife and I love chicken fajitas. 2 weeks before we had…read morebeen to jacks just across the parking lot, this time we decided to try out the cantina. Chicken fajitas for two please. Compared to jacks, pricing a little more expensive. We had to ask for additional "fixings" as what was served was a little thin in portions except the cheese. Amount of chicken and peppers etc was perfect. Service friendly, however not up to jacks. Little things like do they keep your soft drink glass full without having to wave them down didn't happen. Place was not overly busy but server always had to be waved down if required. If the server was a more attentive and the "fixins" a little more generous I would have been inclined more to a 4. But with, at least this server which I know can be a one off, little thin on some portions, and pricing higher than jacks, I'm sticking to a three. The interior was nicely decorated and looked clean.

Recent changes are definitely not positive. The salsa and nachos, which were a main state are now…read moreprocessed and taste. No better than what you could buy off the shelf at a discount grocery store. The fajitas are no longer Mesquite grilled. Extremely disappointing Change to what was once a great franchise.

Came here on a Saturday evening and it was super busy. We had to wait for a little more than half…read morean hour from placing our order to the arrival of our food. However, to be fair, given how packed the restaurant was and we were told by our server that one server didn't show up so they had to cover, I'd say the wait was still reasonable. Our server was also pretty good in the sense that he came to check on us to make sure we were okay. We were given some complimentary chips and salsa so despite being hungry and the wait, there was something to fill our stomach first. We ordered the Surf N' Turf and Crispy Fish Tacos. Portions were pretty good and generous. Both dishes were decent; nothing super special but nothing bad about them either. Pricing is quite reasonable as well. We actually had leftovers since the portions were quite generous and I was impressed by the take out packages they had! They had these aluminum bags for the fajitas and their takeout box for condiments and sides was pretty organized and cute! Would come back for an everyday thing given the overall experience, service, price point, and that it's quite kid friendly!

I love Lone Star, it's a shame not many locations in the Toronto area…read more The free nacho chips and salsa is great, we ordered the fajita trio and had shrimp, beef, and chicken. Also the bunch of items on the side, rice, sour cream, salsa, cheese, lettuce, makes this great and filling. If you need more fajitas they are complimentary and you can ask the server. We also came with our child and she ordered the kids meal cheese quesadillas with fries which included a drink, and dessert option. Wonderful dining option for families, and plenty of TVs to watch any sporting events that are live during the dining.

excellent spot for summer drinks. it's not much of a bar during the winter, but the patio here…read moreduring the summertime slaps.

Nov. 23/22 Be prepared to tip large at Ethel's…read more Waitress told me out right she wanted a $10 tip for 2 beers and a burger. Bill was approximately $33 as it was. When my tip was only !0% (why I tipped at all is beyond me) she told me to never return. Such a fun place.