The good - this branch is friendly and secure. They have free parking but you have to ask how to access it. They're open Saturday mornings. Now, for Fremont Bank, in general: I got a HELOC with this bank 18 months ago. The process took forever. I've refinanced in under 30 days several times, but this took 2.5 months! My fault for not realizing they have only one branch in Santa Clara County, smack in the heart of downtown San Jose. Makes direct connection difficult - had to fax lots of stuff to them, way beyond a refi. They are always super nice and helpful, in person and on the phone. But their system sets you up to fail. They require you to open a checking account, into which you make your payment. Your loan then withdraws automatically from the checking. It turns out the loan dept is completely separate from the banking part of the bank, even has different phone numbers, and never the twain shall meet. One side can't see the other side's info, so straightening out a problem is very difficult. If something does go wrong, you get fined three times: first from the checking (attempted overdraft), then from the loan dept ( Because there wasn't enough money in the checking) then the Loan Dept nicely calls you to tell you, but charges $20 to make a payment over the phone! And this happened because their app didn't send my deposit! I highly recommend doing a HELOC with your regular bank or credit union (or make this your bank, if it's convenient )it will make the process, and the aftermath - so much easier to deal with! read more

This review is for an arrogant and unprofessional customers service rep on the phone, NOT about their products and services in general. When I called them to send a document to them per THIER request, that customer service rep just didn't give me any workable solutions with her arrogant attitude, without any solutions to my inquiry AGAIN to respond to THEIR letter as much as I can. She needs to be retrained to learn what customer service is, or look for other job. Totally different from those professionals at Fremont Bank who helped me to set up my HELOC several years ago. read more

Fremont Bank is a great place, and I was helped with great hospitality, efficiency, and quality. I'm very happy with the process here. Oswaldo is amazing and he gives great service. Thank you for your excellent services! read more

A good safe ATM location for early in the day if you need cash. I go to breakfast downtown occasionally and use this bank to obtain cash for that. Great, safe location. read more

Exelente servicio siempre que necesito ayuda bianca o la srita Janet me an. Dado un exele respuesta a todos mis problemas

One of the worst banks for anyone to bank with. All the people there are rude and talk down as if the clients are kids. I will not work with this bank at any cost. The agents do not know their own rules and are very inconsistent. They should not be in business and let alone open a new building. read more

Wonderful experience with the refinance of our property. The owner of our company, Bob Norton, wants to give a special thank you to Louis Scarpa, who was attentive and helpful throughout the entire process. Highly recommend Fremont Bank for all of your financial needs. read more

Update. It is now a month since we paid off the mortgage and Fremont Bank has not returned the overage on the account. This means that we have essentially given the miserable institution a month's free loan of that money. And more excused. "The check was cut on the 22nd". Was it mailed on the 22nd? "I cannot verify that". Where was it sent form? "Livermore" Are you not concerned that it is taking more than 7 days for the check to go 50 Miles? "Not really". This is NOT customer service. read more

Bad, criminal, terrible, you get it. Multiple mistakes on my mortgage year after year. A bank should know how a spreadsheet works. Yearly I have to correct their mistakes on my mortgage. Fremont bank sucks. read more

Took out a loan and was told if rates dropped in 6 months I could refinance for free. Six months went by and interest Rates dropped so I could and was told they changed their policy so I would have to wait a few more months. I have called and left massages with the loan officer and my calls are not returned. Very shady dealings refinance with Fremont bank has been a nightmare. read more

I have been banking with Fremont bank for over 5 years now. Perfect bank for small business owners. Savann is my go to person and always provides great customer service. read more

Very bad customer service,had an appointment to sign papers and bank person didn't show up at bank .

Customer service seems to be lacking at this location. The tellers need more training I didn't hear any of them conversing with the customers. My teller, Ronald acted like he didn't want to help me. When I said Hi how are you? He didn't respond. When I said I was going to cash a check he didn't think I was already a customer at the bank. He never asked if I needed help with anything else, which I did. The customer next to me was also not getting any friendly service (the customer was the friendlier/initiator of their conversation as well). read more

I had some business to do with FB and was a little annoyed that I would have to drive far into the East Bay. Turns out they have a convenient location right in SJC which worked out well for me. Nice efficient employees and was a quick in and out. I even found a parking spot right in front...should have bought a Lotto ticket today. read more

Amazing customer service! Ken, the store manager, is the best! I have many questions regarding to the new loan that government is giving to small business owners. Most bankers cannot even answer any of these questions. Ken was able to answer all of them. He is also very kind and patient! Thank you! read more

Absolutely the easiest, quickest, none BS refinance team you can work with. Put our old lender (First Tennessee) to shame. I didn't think you could get this kind of service at a bank any more. Kudos to Fremont Bank for doing it right! Debra Loriau read more

I applied to refinance our home. So far I have spent at least 12 hours online filling out forms, downloading documents (in several cases I had no idea where to get the documents because no instructions were given), two trips to UPS to have documents faxed and one trip to your branch in Carmel (20 miles away). The only thing they haven't asked for are our latest colonoscopy results, but the loan isn't finished yet, so they still may. We have plenty of equity, an income far above the ratio requirements, and excellent credit. I've gone through this process over the years a number of times, but have never experienced anything like this. If I wasn't into it as far as I am, I would tell to stick their loan were the sun doesn't shine. read more

There are many many reasons to dislike Fremont bank. From their services (or lack of), websites, mobile banking, phone customer support. I have had the displeasure of using them for both personal and business purposes. Their methods are slow and dated. Their online features are too limited and not user friendly. Many services can not be automated or accessible online. Everything seems to require calling via phone to customer service which wastes a lot of time. I don't sit at a desk so it's hard to get to the phone during the day. So it takes longer to get things done. Phone service quality is poor as well. It is extremely irritating to have to call in the first place, then having to speak with unhelpful or rude customer service agent just makes things that much worse. They place very long holds on checks written and deposited. They always call to verify things even for small dollar amounts. Again nothing automated like text or email verification. Again since I never have a phone on me I have to call back during normal business hours to verify which delays even more! Unfortunately I'm locked into using Fremont bank for certain reasons, however, I have other bank accounts elsewhere and I prefer to use them instead if possible. I will not miss Fremont bank when I can finally close all my accounts with them. read more

This is the rare review you come across from a Realtor selling her own home to a First Time Home Buyer. Their loan officer, Matt England, was able to close their loan 5 days earlier than promised! I was pleasantly surprised at the courtesy and professionalism he demonstrated throughout the process. Not to mention, keeping his clients and their agent updated, which in turn, kept me updated every step of the way. Needless to say, when my buyers are looking for recommendations, I will not hesitate to have them check in with Matt. Thanks, again, Matt! Your timeliness got us all to the finish line quickly and seemingly effortlessly! #GOALS for every lender!!! read more

I love coming into this branch! Each and every single time they do the utmost to make my visit the best, each teller deserve a pat on the back for their excellent customer service and hard work. I wasn't to sure on their names but I truly appreciate people like you. I've had problems with other banks but this is the bank for me. The management really needs to be proud to have a staff like this under them. Keep up the good work people Sincerely, Happy customer read more

What NO LINES!!! If you have to wait you just hang in the chairs in the lobby. I have been banking with Fremont Bank for 3 years. I get a phone call if there is a checking pending that is going to clear that needs me to make a deposit. Also unlike BofA and Wells who clear all there checks at night. Fremont bank post there in the late after noon so I can do some thing about it and not get hit with fees. The Branch Manager Tony Kim is there and in plain site everyday if you need some thing. Tellers all know my name. They do all the little things that count. Roger E read more

I enjoy doing business with Fremont Bank. Every time I go in I get Big smiles from Angie, Veronica and Melissa. They are very professional and personable. Thank You Ladies. read more

The bank web site lists the daily interest rate for a no point, no cost (refinance) loan. Fremont Bank does what it promises you (truly no cost to you on these refinance loans). They will collect the $495 application fee up front and a $300 rate lock (if you choose) up front, then they give you back those two amounts at closing. I have been thru a recent difficult short sale transaction (I am the buyer), and Josh and Josie worked hard until the very end to ensure the loan got funded in time. I appreciated the open communication as Josh and Josie would answer my questions in a timely manner. This bank will itemize all closing costs clearly for you with no hidden extra cost like some other lenders. These guys have earned my trust after several refinances and purchasing loans with them. read more

Although I have no issues with the mortgage and related services that I have availed from Fremont Bank (which was at the Fremont at location), my reviews and experience here is completely based off this location. I do not want to sound like a grumpy old man but the customer service here wasn't professional. I waked into the bank at a relatively busy jour, not the busiest to say. As soon as I walked in, one of the personal banker asked me to take a seat. There were a couple of reps dealing with one customer each. I waited. Then I see the door opening and a lady walking directly past me and along a just vacant seat. The rep actually looked at me, giving me hope that this would corrected, but eventually ignited and continued serving the lady. Then there was another guy who came in and to his conscious stood next to the rep area. The rep serving a customer looked at me and continued. As soon as the customer left her desk, I began to standup assuming I am next but the guy standing next to her desk just took it and the rep said nothing. By the way she was the one who asked me to wait when I came in. I do not understand what happened and why was I being treated like this. I can draw conclusions of my own and use twitter and Facebook to promote "this" behavior with my interpretations. I won't. But I would definitely not recommend anyone this branch and maybe tell what i went thru. Sorry Fremont Bank, with this behavior it's easy for anyone firm an opinion that your customer reps single out people. I hope they don't assume the basis of this singling out without reason. Finally someone saw me and offered me to make my check deposit and send me the receipt on email later. Although getting the receipt is the sole purpose I came over to the branch, I still agreed. I was lead to a guy who had difficulty pulling me up and ended in a scenario where he had to enunciate my SSN in the vicinity. Not something I would expect from banks who are hellbent on security. My only star for this review is for the gentleman who finally offered to help realizing that I was waiting for so read more

Just closed my account at fremont bank. Every branch I've been to has not satisfy me with their customer service and their policy is also very disappointing. Very inconvenient with poor customer service. read more

Quick, friendly, clean and nicely decorated and comfy office with complimentary coffee yum. Service is excellent! Thanks Greg and kind associates of Fremont Bank !! :) read more

Fremont Bank is fantastic! We had our home loan through them and they were wonderful. They contacted me when the rates went down and we were able to refinance at a lower rate without any fee's!! I have recommended Fremont Bank Home Loans to many of my friends and they have all been very happy with their service!! Leteticia was the last person I spoke to and she was efficient and courteous. read more

Recently just closed on our first house!!, thanks to the help of Fremont bank. Completely satisfied with the exceptional service and professionalism from the Fremont Bank team particularly our banker David Massey and our Loan Processor Ryan Lapore. These two guys are phenomenal at what they do and were a breeze to work with. Fremont Bank saved us literally thousands on our closing costs and our interest rate was very competitive as well. They worked with both our realtor and the listing realtor to get us closed on time and with our sanity still in place. I highly recommend David and Ryan and would insist on using them for your mortgage and loan needs. read more

Recommend Cindi Robinson. She is a great loan officer. She was recommended by my friend and she exceeded my expectations. She followed the loan thru from origination to review and completion. MOst loan officers move on after you sun up for the loan. I would highly recommend Cindi and would use her for other loans, when opportunity arises. read more

I bank here quite often and I think the bank is great. Clean and professional location. Veronica and the other tellers are all fantastic and have given excellent customer service and Veronica goes the extra mile for us. The way a bank should be. Touching on the review who says they just want your money and thats it? Um do you use another bank because if you want to be treated like a number please go see any other bank out there. they line you up like cattle get you up to a stall and suck you and your account dry good luck ..bet your teller cant even remember your face. read more

Don goes above and beyond with his customer service. You can also tell how passionate and honest he is. I highly recommend working with him. They are all about the community and giving back to it at Fremont Bank. read more

This is the worst bank for home mortgage. After I submitted my documents the loan agent disappeared for 15 days not returning phone calls or emails. I called customer service today to complain and they put me on hold for 15 minutes. If you value your time and money please go elsewhere for home loans. read more

We refinanced our mortage with Fremont Bank. We tried with our current lender, with whom we had a great experience two years ago. This time, just awful. So we decided to try with Fremont Bank based on a recommendation from a colleague at work. Amazing difference. Fast, dedicated, courteous, truly as good as it gets... Closed the refinancing in less than a month. read more

I love banking at Fremont Bank!!! They are very professional and easy to work with. I love when I walk in and I am greeted by Veronica, Angie and Lissete what a great group of girls they have working here they take care of all my banking needs and do it with a smile!! I do all my personal and business banking and could not be happier!! I would highly recommend Fremont Bank!! read more

I have refinanced my home mortgage probably 5 times with Fremont Bank. I am an accountant and took my time to research various rates and fees and found Fremont to be one of the best among reputable institutions. Their no fees refinancing is easy and fast. They seem to make the refinancing process better each year..which means they work at it. I found their employees both knowledgeable and efficient. Well, except one person, awhile ago. But I talked to a manager and got my problem solved nicely. read more

The service is horrible. They just want your money and nothing else. The tellers have the worst attitude.

This review is about Fremont Banks financing dept. DO NOT GO THERE !!!! the rates are what they say but by the time their done with you you would gladly pay the extra quarter % ..they have the most incompetent people handling loans ever..they have to bring these people off the street and put them on the phone...They will ask you for the same forms 100 times..I received 3 full packets of the loan application almost 2months into the process, all forms had already been submitted..was told if they weren't returned promptly the loan would be dropped and I would have to start again..this after having submitted all docs at least 3 times..their loan agents NEVER return calls...they prefer to communicate via E-mail and that they do every 3rd day so it takes 4 to6 business days to get a response then not only are your questions not answered but you get another request for more docs!! WANT TO GO CRAZY??? go to Fremont Bank for any financing. read more

Excellent service. Very friendly like a community Bank. Used them for online service and home refinancing. Refinancing has been a very pleasant and painless process. Efficient and quick. Rates are very competitive to several online mortgage broker but with good service and dependable because they are local to bay area. read more

I have recently refinanced my primary residence with Fremont bank. I found their rates are best among all banks and among all online mortgage brokers. The whole loan processed was very smooth and it was fast. All 3 different individuals I dealt with during loan process were wonderful and very helpful. They were always available to answers my questions and they were fast in getting back to me with answers. The whole process was very simple and did not require any unnecessary documents to close the loan. My loan was approved and ready to close in less than 6 weeks. I am glad that I chose Fremont Bank. I had a small concern while opening checking account but San Jose Branch Manager quickly and professionally resolved all my concerns. I hope to enjoy free Kuerig coffee while visiting branch in the future. read more

I can believe that Fremont Bank is going to start charging me $45.00 to make my mortgage payment electronically. It simplifies the process for them as well as it is convenient for me. I can think of a lot of better things to do with that additional $540 per year than subsidies free vacations and other perks for their upper tier clients and extravagant benefits for Fremont Banks VP's. Thanks for making it easier to make the move and refinance elsewhere.... and by the way, got a lower rate too! read more