Horrible! Booked my shipment of 8 boxes (they used UPS) - the boxes were mangled beyond…read morerecognitions - torn, things falling out - Had to trash everything except clothes! DO NOT USE THEM

What a relief to stumble upon ShipCanada, and it's LTL service…read more We were moving from the Pacific Coast to the Atlantic, and our jaws dropped when we researched our moving options, as the least expensive was $10K. Having had some minor experience with shipping, I was wondering if anyone offered a pallet rate, as that would bring the cost down significantly. ShipCanada was like manna from Heaven, as their quote to ship all our personal possessions was just 1/5 of lowest quote offered to us from the other shippers/movers. ShipCanada arranged everything within a day of contact, and our pallets were picked up on time, with the driver giving us a half-hour notification of his arrival. It took two weeks for our pallets to be shipped from the Sunshine Coast in BC, to the Atlantic Coast on PEI. Just one of our items sustained a small amount of damage (truly unavoidable when shipping in bulk over very large distances ), but having heard a few horror stories from others about all the damage that occurred to their possessions when they hired "professional" movers at 7.5 times the price, I was extremely pleased with our outcome. I'd like to address some of the statements made by the individuals who left low reviews. - Pack everything with Sod's Law in mind. - ShipCanada isn't a shipping company with a fleet of trucks; it's a shipping broker. - If you are shipping valuable items, have them insured beforehand. - Arrival and delivery times are approximations, but from our two experiences, the pick-up and delivery times were spot on. - As a small businessman who does a great deal of shipping/receiving, I can confirm that shipping items through any carrier entails risk. The more items sent, the larger the distance, and the higher the value of the items, equates to the acceptance of a monumental level of risk, and you can comfortably assume that something will go wrong with so many variables wildly beyond your control. From my experience, I was extremely pleased that all of our pallets arrived safely after a 5700km journey, that the task was accomplished with a minimum outlay of money, and that only one cabinet sustained a small amount of damage.

Best store ..Great Staff who are so amazing at their jobs…read moreThis is my second time I've needed their help in doing a return back to Amazon Thank you to the UPS STAFF STORE at 1750 The Queensway, Etobicoke

I had a computer monitor that I had to return via FedEx for a warranty repair, but the FedEx…read moreshipping center was out of shipping supplies and couldn't box the monitor (I'm not making this up). So I took it to the UPS Store to get them to package it, thinking I would get it boxed there and then drive back to FedEx to drop it off. The team there offered to build me a custom box, though they wouldn't be able to do it until Monday (this was on a Saturday). I was leaving town Sunday, but when I told them that they said it was no problem; they offered to wrap the box and take it to the nearby FedEx shipping center in the shopping center on Monday, when I was out of town. They did so, and called me to confirm it Monday, and the package arrived with no trouble. Really appreciated them going the extra mile on what had been a very frustrating day up to that point.

Tip: If your package requires a signature, it means nothing to the UPS driver. Your package will…read moresit on the doorstep of your home without a signature, in the elements, without a door knock or a doorbell ring. I recently upgraded my phone to a Google Pixel 10 Pro XL. My previous phone, the 8 Pro, started losing its charge rapidly within the last couple of months. Bummer, as I loved that phone that was over two years old. I ordered my new phone from the Google Store. I got an estimated shipping date. Shipping this phone to my home required a signature. It makes sense. It's an expensive device. Phones aren't cheap! My shipment was scheduled for Tuesday, April 7. Great! On this Tuesday, I got an e-mail saying that my shipment would be delivered on Wednesday, April 8. A day later would have been okay, except that I'd be at work. There was no way for me to change the delivery to my local UPS store. After having lunch at home on Tuesday, I checked my inbox and I got a UPS message saying that my order was delivered. I was home on Tuesday for the entire day. The UPS person neither knocked, nor rang the doorbell. The instructions say to get a signature. The UPS person placed the box on my doorstep and left. My phone was out in the elements for nearly two hours. Not cool. I got a store credit from Google. The funds were enough to get a pair of Google Pixel Buds 2a, which are the budget-friendly earbuds that supposedly fit better in your ears. I typically don't do well with such types of earbuds. It was UPS delivery again. No signature was required this time. No change of date. Nice! I wasn't home when the delivery happened on Monday, April 13. The package was left on my doorstep. It was raining that day. It wasn't off to the side of my doorstep, away from the rain. It wasn't placed in my mailbox on the side. It was placed directly in the rain. I called my dad and asked if he could swing by after my parents were done having lunch to pick up my wet box. He did, thank goodness! UPS is the lesser of the two evils when you put Purolator in the mix. UPS delivers. It simply leaves packages out in the open for potential porch thieves to swoop in and take them. UPS drivers can neither read, nor use their frail arms. My first package said that it required a signature from me. I never signed for the package. It was left on my step without ringing the doorbell or knocking on my door. Pitiful. I would have been upset if someone had stolen both my deliveries from my doorstep. I'm pleased that my earbuds were dry after the box containing them was left in the rain. Such a dumb move on the UPS driver's part. I pass by this UPS location weekly when I'm driving home from work. It's across from York University. Decent location. However, I feel that a refresher course on what it means to deliver a package that requires a signature is in order. (164)

Recently I wanted my vintage Nakamichi cassette deck repaired. I found a Nakamichi technician in…read moreMichigan, USA who offered to do the repair. I spoke to him and sent my deck across the border to him through Canada Post. He did the repair and sent the deck back to me via UPS. I soon after received notice that they would be delivering my deck but there was a border fee of $209. This sounded high to me so I contacted Canada Customs and explained the details of this shipment. They informed me that my border fee should be $93 and that they constantly received complaint about UPS of the same nature as my complaint. They informed me that I could do a 'self clearance' of the parcel by coming into their office in Malton and paying the $93 and receive a Proof of Payment document to take to UPS to have my parcel released. I then contacted UPS and let them know that I had contacted Canada Customs with concerns over the high fees. In short, they was very reluctant but did admit (after a 20 minute conversation/argument) that they had indeed over-charged me and I did only owned $93. I think it had something to do with the fact that I let them know that I was considering taking legal action against UPS over this. Spitefully, they informed me that they would not deliver my deck until I went to the customs office to get the Proof of Payment document, then scan and email a copy to them. I did that. It was a 4 and a half hour trip to do that I emailed them this Proof of Payment document and received a response from them. They informed me that it would take 24 hours to process my request after which time they would deliver my deck. I am still waiting for my package! I also believe this is likely a directive from their head office to add addition fees to all deliveries. I can't believe that is just my local UPS outlet that is perpetuating this fraud. My fear is that is nationwide. Let's face it, when a UPS delivery guy comes to your door with a package and wants a border fee, most will automatically pay what they ask not knowing they are likely being gouged. They just want their package. I certainly have been telling all my friends and family of this ordeal, strongly suggesting they never patronize UPS. I also considered making a video of complaint to post on YouTube. Avoid UPS like the plague!

This location was ideal, since I was eating lunch in the area! Purolator was the only option for…read morean Amazon return. I wasn't a fan of this courier in the past, but I'm relieved to see some changes in place. I was a bit nervous, since I feel I'm responsible for the items, and other companies provide some sort of a paper receipt. I didn't need any packaging, except the bar code emailed to me. I still wrapped the items in a waterproof bag, with the order info inside, and my return address label on the outside. The staff member showed me the bar code once it was packaged up, and I took a photo. I received the refund from Amazon a few days later. The parking is congested, although you can find a spot in the surrounding plazas.

I've been here many times to return packages. Usually it goes smoothly: I line up, get the…read morepurolator worker to scan my package and QR code, I get a receipt, and I'm on my way. Simple, clear, and quick. However, over the last few months, this experience has drastically changed. I'm still returning packages using QR codes, but the purolator workers give me conflicting information every time (separate occasions) I'm there. One tells me I have to use the machine and select "my package is ready to ship", another tells me to select "print label", another tells me she can't help me with my return because the machine deals with it. One tells me that the machine is only for prepaid label returns and I have to line up to return my QR code returns. The cherry on top is that the front desk workers are also RUDE! They treat customers like an inconvenience while also giving them confusing, conflicting information. It sounds like they're either not being properly trained, or they can't be bothered to do their job. My experience here used to be great; no problems, no confusion, and a pleasant experience. I don't know what changed. I'm never coming back here again.

I have been using American Mailbox since 2018 and I would not go anywhere else- Chris and his team…read moreare truly the best. Exceptional value and even better service. i highly recommend American Mailbox.

I have been doing business with Chris C. since 2013 and in all this time has always found him to…read morebe: Honest; Friendly: Helpful and well organized while charging reasonable fees for his services. Highly recommended, that's why I stayed.

Terrible service. Nobody answers phone. Item picked up may 6th, still haven't received on May 16th…read more Tracking now says may 18. Finally spoke to someone. They flat out lied to me. Do not use this company.

I don't even know where to begin. This is the worst company I have had the "pleasure" of dealing…read morewith. They are beyond incompetent. AVOID AT ALL COSTS. They delivered a hot tub to me May 25. Multiple cracks in the outside panelling and a chip out of the tub itself. 350 pounds and they sent one person to deliver it ...he basically threw it in my backyard and left. They do not transport items with care. A month later and delivery people have come out FOUR times and refused to take it every single time ...and I've only got people to come out that many times because I constantly am calling and bothering them to pick it up I have spent hours on the phone. Every time I schedule a pick up I tell them exactly what they are picking up ..what the dimensions are and how heavy it is and every time they show up and refuse to take it citing various reasons such as no room in the truck or they didn't know what they were picking up or they don't have the right equipment. At the end of the day I'm now out over $4000 because Walmart won't process my refund until the item has been shipped back to the warehouse ...I have reported Walmart to the BBB. When you try to get somebody on the phone you wait on hold forever and then they tell you a different story every time... nobody knows what they're doing at this company I can't even believe they're still in business. They also don't wear masks when they come to pick items up which is kind of unbelievable given there's a pandemic raging right now. Will be reporting to BBB. Disgusting Customer Service and they hire lazy careless people.

Been using Staillon Express for few months now, fast and reliable courier service. Reasonable…read morerates. Rated 4 star because of limited open hours. They only open at 11am and closed on Saturday in this Markham location. Longer opening hours would definitely make it a lot easier for customers.

do not ship with these people...they have no idea where your packages are, if you call for help…read moretheir employees sound like they are napping in bed. Pathetic courier service.

Absolutely wonderful service from staff at UPS Elizabeth Street on the first day of the current…read moreCanada Post strike (September 2025)! They made every effort to warmly welcome and take care of each customer - many of whom were especially anxious about visa and passport applications in the wake of the strike. Exemplary, very caring service from both staff members - including the very kind and capable Hourod at the counter. I heartily recommend this location, and I will certainly be using them again.

Great customer service at this location. The owner of this franchise was on site and making sure…read moreeverything was working properly and the woman at the service counter was very friendly and helpful. I ran into the story just a few minutes before the pick up guy came collect the parcels for the day and they help me punch in my shipment's information in the system as fast as they could so my shipment would make it on time. I really appreciated this gesture and will be back at this specific UPS for my future shipment needs.

As I'm sitting here I'm waiting for my dog whom was supposed to arrive at 10:30. It's now midnight…read more The delay is ridiculous but the customer service has been amazing. The staff have been overly helpful--even pulled out a couch for us to sit down as there was originally only a single chair. The staff even called the airline and could be heard frantically on the phone advocating for us the customers. They have been taking the best of care of us despite the lengthy delay. I won't penalize them for that as they can't control the airlines and arrival times. I'm absolutely astounded at the length these people go for their customer. Excellent work guys keep it up! Most importantly my dog was in pristine condition.

Yesterday I picked up my wonderful new dog at GTA World Cargo. It was such an exciting day of…read morecourse & the pickup experience was central to our day's plans. We arrived too early because we were overzealous & also because the directions given stated pickup must be made no later than one hour after arrival. So we waited. During that time the busy staff were completely accomodating. One very efficient young lady in particular took us under her wing to make us comfortable. Soon after my dog arrived she even took a photo of my guy in his crate so that I could see him & know that he was OK! It took just a short time after that for the paper work to get done & for us to be happily on our way. The customer service made all of the difference! And to that young lady, I am sorry that I didn't get your name. I certainly hope that you are recognized for your lovely attitude towards your responsibilities!