Joe, I wanted to take a moment to say thank you very much for your professionalism in regards to the loss of the engine in my 2015 GMC Yukon.
To future customers of Freiday's Auto Sales this is the place to go when you are in need of a used automobile in the Middleboro area of Massachusetts. I have purchased at least three vehicles over the past 15 years from Joe and his fine crew at his dealership. Every experience as I remember had zero issues and that started from when he just hands you the keys of any auto you are interested in and says "bring it back when you want to, take your time"! I have always felt that he wants to give you a great deal on any of his cars and trucks. The fact seems it is about satisfaction with having people leaving happy and by doing this, customers will come back as I have.
My situation was a perfect example of why folks should do business with Joe. With this purchase of the Yukon and within the first 30 days he listened to any complaints I had no matter what it was. I expressed that I felt there was a possible engine issue and it had a historical code come up along with sometimes a hesitation. Joe ultimately said "Bob, I know you and if anything happens with the engine I will take care of it of course not for the life of the vehicle, but a reasonable timeline". We joked and I shook his hand and left with confidence that he was behind me and if any issues I would not have to worry about it.
My family left and drove the vehicle to Georgia and back within a week time period and even though it had a slight hesitation, it seemed to run flawlessly. I believe I clocked around 2,100 miles in just that trip alone. The next day on my way back from Brockton the truck stalled on RT. 495. The next day we determined the engine possibly threw a rod or some catastrophic event and needed replacement. Joe was in contact with me immediately and together we came up with a plan to replace the engine. He listened to my thoughts and immediately conversed with Ray his lead Mechanic. Within two weeks the Yukon had a new GM engine put back in. Within the first month Joe also replaced an LED tail light without any hesitation and this had a pretty hefty cost with it as well. Ray did an outstanding job with all his work he did and took pride in what he accomplished for Joe and the end user being me.
I can't say enough about doing business with Joe and the fine work of Ray.
Bob P. read more