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    Freeway Insurance

    3.7 (3 reviews)
    Closed Closed
    Updated 3 months ago

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    Services - Freeway Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    3 months ago

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    Customer Service

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    5 months ago

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    Edgar B.

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    1 year ago

    This place is a joke!! Horrible customer service. Can never reach the guy who works at the Santee office!

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    Edgar B.

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    True Pro Insurance Center - Our 2013 annual award lunch with the Vice President for San Diego's SIAA. It was outlaw themed

    True Pro Insurance Center

    (36 reviews)

    I have had this service for a few years now and signing up was incredible and they make you feel…read moreimportant. Once you have a policy, making changes is like pulling teeth. I've spent so much time following up by calls, emails or text, it is ridiculous. Also, even if they do answer, be sure to check double that what you asked for was done (I paid 5 months for a car I asked to have taken off) and it never got done. I've spoken to the owner, and it's the same thing "We are short-staffed, busy, etc" that I have been hearing since 2020. I have a job, and following up daily is a headache. I am honestly at a loss at this point. I do NOT recommend putting yourself in this situation as it is not worth it.

    I was with True Pro for about 8 years, and they always had great service…read more I would say within the last year their service has gone down drastically. They don't respond, they don't follow up. I wanted to look for another insurance, when I finally got a hold of someone at True Pro they told me I could look on my own for another insurance... umm isnt that the brokers job??? What do they actually do now? Who knows. Things that used to be taken care of same day, now take weeks, if at all. No one knows what they are doing, they get a 0 out of 10 for customer service. Needless to say, I found another insurance on my own. I didnt even bother to let them know I am no longer be working with them, they don't respond anyway. I ended up going through Otto Car Insurance, got a quote and insurance same day, great service no hassle. Definitely recommend using Otto car insurance instead!

    Freeway Insurance - autoinsurance - Updated May 2026

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