I have been a loyal customer of MacDermott's for over a decade and I have never been disappointed…read morewith their dedicated service and their beautiful, exclusive collection of men's clothing. It's such a pleasure to go into a store where every single staff member is friendly, knowledgable and willing to go above and beyond to make certain you are happy with your purchase, or your overall experience, regardless of you purchasing anything or not. MacDermott's prices may be on the higher end than other mens clothing stores, but then, there is no comparison to the type of clothing you're buying there to whatever you might find at some shop in the mall. Whether you want something striking or classic, fashion forward or conservative; your individual needs AND wants regarding clothing will be fulfilled. It's not about 'just paying for a label'. These gentlemen know how to fit men, how to style men and what will make each man look like a million. MacDermott's is the only store worth mentioning as far as men's clothes go in Kelowna.

I have been here many times and they offer a nice selection of very high quality mens clothing by…read moredesigners such as Hugo Boss and Versace. Most of the sales staff are very friendly and helpful but there is one guy who acts like a used car sales man. He constantly tries to push me to buy things I don't want and has a fake kind of friendliness. Their prices are much higher than what I normally pay at boutiques in the United States. I asked them why their prices are so much higher despite the current exchange rate and he got annoyed. He arrogantly denied that his prices were higher than the US and said that all Hugo Boss boutiques are required to have the exact same prices world-wide. I told him I could prove otherwise with receipts that I have from the US and various approved websites. He was quick to interrupt me and then say that he has been all around the world and that Canada has cheaper prices on Hugo Boss than most other places. For example, he said in Europe, they are far more expensive. I agree that the prices can be higher in Europe BUT he had just said a few minutes prior that all Hugo Boss boutiques are required to have the same prices world-wide...lol. On 2 different occasions, I asked them to order me something from the official Hugo Boss website. They told me that they don't do custom orders and only have what is in the store. LAZY! Lately, I have been going to the US and buying a years worth of clothing all at once. With the money I save, the trip always pays for itself.

I had to take my nephew for a new suit for his grandmother's funeral. He's a big guy. We were…read moregreeted the moment we walked through the door and they had no problem whatsoever accommodating his size. There were alterations to be made, but they had them done within 24 hours for us, just in time for the funeral. The professionalism and friendliness shown during this difficult time was exceptional. I was so very impressed. I will definitely go back again, should I need them in the future.

I had a past bad experience at another location and largely avoided all of their stores as a…read moreresult. However, I found myself in a bind after leaving my suits hanging in my closet in Edmonton and the exceptional assistance by management and staff have recuperated the chain in my mind. Successful customer recovery, from the perspective of a recovering hotelier.

Service is not very good. I will be buying elsewhere. The sales staff acted like we were an…read moreimposition to them.

Horrific service!!!…read more I was part of a wedding party. All 5 of us had problems with buying tailored pants and renting shoes. Wrong sizes, dirty and stained pants, couldn't find our orders and worst of all the staff really made it clear we were bothering them by asking for their service! Never going back and will slander them to everyone I know!!!

I love shopping at the Westbank Winner's store. It is never too crowded and always has a good…read moreselection of items. At Christmas I can do all my shopping there in an hour. I buy all my hair products there. The staff is friendly and efficient.

Solid 3.5 stars, it's one of the tidiest Winner's I've been to lol, esp compared to the Richmond…read morestore. Surprisingly, the men's section is also the tiniest too, located on the right hand side. For example, the sports clothing didn't even fill the entire rack--and it's the summer too! Washrooms on the left, clean as always.

I always find something good at this store!…read more I would off course prefer if the women's section was larger... But it's the quality that counts!

In addition to having awesome high quality merchandise, i must give a special shout out to Freeride…read moreand one of their employees Alyssa who went above and beyond in figuring out a way to get me back the wallet I lost while vacationing in Okanagan valley. It had everything in it- passport, Id, wallet, money etc. Someone had found it on the beach and taken it to Freeride, who then turned it into the police, and even tracked me down on Facebook in order to contact my employer to contact me so I'd know to go to police. I had to do extra work to find out who freerides was as they hadn't left contact info to take credit for their amazingly generous efforts on my behalf. Of course, visiting their store after this I was very delighted to have an excuse to purchase truly chic high quality shoes, bikini, and T-shirt. Would definitely recommend stopping in to see the great merchandise and staff if you get a chance!

I purchased a sweater at the Elliot Row Penticton store in 2019. I purchased an awesome sweater…read more The stitching came loose around the collar. I took it back and Lori(?) dealt with it without a hint of despair. This was the last sweater in my size so she sent it to their tailor to have it repaired. Once repaired it came apart again. The Elliot Row staff looked closer at it discovered it was a design flaw with that particular sweater. They immediately offered to replace it for equal value for any item(s) in store. The staff was/are professional in every way. Their product knowledge, selection and service level are high. I will shop there for the foreseeable future. Support local business, shop online. Thanks.

The shop is actually called Elliot Row Men's Wear, and the owner has no buss. Ethics. I purchased a…read morebelt ($65) we get home find it is defective, i form the manufacture, who forwards it to the store. The owner (lady) makes the arrangement to send me a belt for my son ASAP because of his concert in 5 days. She asks for the numbers on the back, I ask my son to relay them to me as I am out of town, he gave the wrong ones, or didn't look, typical teen, now she says there is to much confusion and will not honour the agreement she made, and to do now what she wants my son will not have the belt as promised by her, if she had said this a week and half ago we might have had a chance to correct it before his concert. She has no ethics, the salesman pass the buck, and she speaks with a forked tongue.

THE absolute best place for tux and suit rentals! Not only has Black & Lee been on the very top…read moreof our preferred vendor's list for many years, as wedding photographers, here in Kelowna, but we also use them for our own rentals! Recently, we were in having a suit rental fitted for our son for upcoming graduation. The staff are not only welcoming and kind but so incredibly knowledgeable. The experience was amazing and we could not have asked for better service, while still fun and insightful. Our couples over the years have always had great reviews for Black & Lee and they will remain at the top of our referral list!! Thank you, thank you, thank you for being so wonderful!!

Gorgeous selection of women's clothes, footware, hats etc. Personally selected from many Canadian…read moredesigners by lovely owner Laura-Ann. Beautiful high-end fashion, reasonably priced, no animals harmed in this boutique. Come on in you will love it!!! Racine and Fang Fang.

I have shopped at this boutique before and had a great experience. Yesterday was an insulting and…read morerude experience. The retail staff were rude as to what I was looking for. I was told that there was only one and it was a large and fit her. So I'm thinking ok, I can look at other clothes and I asked questions about some clothing and was dismissed. I was told sorry thanks for shopping a few times. I was going to look at the shoes as I had purchased them before. When I asked about the shoes I didn't get a reply. Both retail assistants just said bye have a nice day. I will not be shopping at this store again. It's too bad because my previous experience was good.