I dont know where to begin on how terrible my experience was with this company. First, my tank is underneath of my sunroom and has to be accesed from a window. When the driver (who is also the owner) showed up to my home we asked if he could run the hose through the window so that his sewage covered hose didnt touch the floor, he said yes but then "didnt feel like it" so ran it through the door and dragged it across my carpet. He then procedded to pull the hose out of the tank and spray RAW SEWAGE across the wall. When we asked him to wipe it off with bleach because my pregnant fiance should not be around sewage, he said that "it wasnt his problem". After all this he then used my garden hose to run inside of his vacuum hose that was full of POOP, and then throw it back in our garden. The best part is we could see a garden hose hanging off of his truck in the front yard, when asked why he didnt use his he said "he didnt feel like getting it and our hose was closer". That was just the beggining of this terrible ordeal. When i called the next day to notify them of what he had done, the secratary begin screaming at me saying that she believes her driver and not me. (i guess they have never heard that the customer is always right) She asked me to call the driver, when i said that is her responsibility to reprimand him she said i "must not have the nerve to do it" so i gave him a call. He immediatily started yelling at me and when i said that i am not paying for his terrible service he procedded to tell me that he is on his way to my house to put the sewage back in the tank since im not going to pay him. Oh my god!! i have never had this poor of service in my life. Please please please do not use this business. He should be out of business the way he treats his customers. Obviously the owner has no idea how to run a business and will be pumping feces out of peoples tanks for the rest of his life, where he belongs. read more