I would give zero stars is I could.
Our family booked a trip with Freedom Tours Coach Lines, Inc. and paid $3,200 in advance. Unfortunately, due to a declared state of emergency in all four states we were traveling through, the trip had to be canceled. We completely understand that emergencies happen, but what we can't understand is the company's refusal to reschedule our trip for the following year or provide a refund.
Despite circumstances beyond our control, Freedom Tours Coach Line, Inc. has chosen to keep our payment without offering any reasonable solution. Their lack of flexibility and customer service has been extremely disappointing. We expected a reputable company to handle such situations with fairness, but instead, we've been left with nothing.
If you're considering booking with Freedom Tours Coach Lines, Inc. be warned--if anything unexpected happens, they may keep your your money. read more