Clean facility. I worked with both physical therapists (Matt & Kaela) and have nothing but praise…read morefor both. The manager seemed to have more tricks up his sleeve to get you back to functioning. I really had a very very positive experience. I had shoulder surgery.

The lousy organization of billing has caused me so much stress. I had physical therapy here in…read more2016. I have very good insurance. The insurance paid 100% on all claims. Here's the problem though...Granbury's billing department did not file some of the claims according to the timely manner of within one year of the service they provided. I assumed I had the matter resolved in 2018. My insurance company had wrote a letter to the billing department which explains that some of the claims were not submitted in a timely manner. The letter also explained that the insured member (me) was not responsible for the charged amount. All through the year of 2019 I had not received any more collection agency's threatening letters. Here it is 2020 and I received a collection agency letter this last month of February. I'm again making calls to insurance to gain their help in working with Granbury Hospital to again explain benefits and that claims must be sent in within the timely manner of one year from the date of service that was provided. I'm getting so very agitated with Granbury Hospital. In calling the billing department I was griped and blessed out for as the woman (supervisor of billing) said I did not have insurance. The blame gets put on me. It is a false statement I explained. I have always had insurance on my family for going on 50 years. This is such an aggravation. The corporate billing office is in Tennessee. I'm in Texas. If it were closer I would drive there and have my say in person. All I can do is continue calling to my insurance and call the collection agency and give a call to Corporate Billing for Granbury Hospital in Tennessee. Oh and I was told my the billing department in Granbury that if I didn't pay this huge amount which is close to $4000 I could never be admitted to Granbury Hospital. My response....I would never want to be admitted there, thank you! Also I was told that my insurance didn't have my correct address. I have lived at the same address for the last 30 years. It is always a blame game...I get blamed for obviously someone's mistake whoever it was that was responsible in filing the claims in the first place. I'm the insured I wasn't responsible to send the claim to my insurance. Another story I was told by Granbury Hospital was I went to their physical therapy and it was out of network of my insurance. Again a false statement. My insurance did pay them on a portion of the claims that were submitted in the timely manner. They would not have been given any money on a claim if it had been out of network. I'm ready for this harassment to end. Instead this battle lingers on now for going into the 4th year since I had the 4 week session of physical therapy in 2016.

Amazing home health agency!!! Nurse owned and operated- they know their stuff and the compassion…read moreand quality of care is unmatched!

From the owner: All Heart Home Health is a nurse-owned and operated agency. What sets us apart from others is a…read morebetter understanding of an individual's healthcare needs when they are most vulnerable.

Aviator Home Health was assigned by our orthopedic surgeon for home health care for my husband…read more After shoulder replacement surgery they were so responsive to the post op care. From intake, to the after hours RN who was so helpful to us during a concern about the surgical site. The physical therapists Chris and owner, Dusty were so knowledgeable with the stages of recovery. It is such a pleasure to see professionals who literally make such a huge impact for their patients. Aviator Home Health really helps the doctor's by being in the field and communicating with them to maximize recovery for the patient.

They have limited (experienced) resources and what was available (that came to the home) were…read moreunprofessional. It felt like the healthcare providers were "casing" my home, or at the very least, sizing up my valuables to see what was there. They commit to your primary care physician telling your doctor or case manager that they "can do it" but when it came down to scheduling an appointment, they can't because they don't offer the service, e.g. speech therapy.