My phone was barely working & I went to get a new one at the deerfoot city location. Not only did the Hindu woman behind the counter know nothing about phones & offer little knowledge at all with her excessively thick accent. When I picked one out, she showed me the outside of the box & said, "see, is good yes?" ..i guess we'll find out when i open it... When we got the phone home & opened the box, the phones screen was physically broken. We took it back & she immediately accused me of breaking it & said she wouldn't take it back. she said, it's on camera, i showed you the box, you paid for it we can' take it back. Could i have opened the box before paying for it? no... so how could i have known i had just bought a broken defective piece of garbage. who knows. I was back in the store within an hour of buying it & she told me to go through the phone protection plan, for a new phone, that I had just bought.. ruining my warranty for future needs. I should add freedom plans are spotty & they'll basically just tell you 'well... it isn't supposed to be' & offer no further assistance. literal nightmare. the phone didn't bare any physical damage to the outer shell. just the screen. it was CLEARLY damaged during shipping & receiving or something. How can you argue 'it's on camera, i showed you the box' when the contents of the box were garbage. Insane. I will continue fighting this company until they make this right. read more