This will be a long review with mixed feelings, First, the staff was all friendly, they seemed to be understanding and helpful. The day they were scheduled to come out and install the electric, I asked them if anyone had called and scheduled 811 to come out and mark, I did not see any markings on the ground. The person I spoke to said "I actually asked that question last night", yet no one called me to confirm. I called the office and was told that ultimately we would need to re-0schedule the job until 811 could perform the utilities check. No problem... I had a hot tub being delivered on the same day that they said they could come out, which is what the job was for, I asked if I needed to change the date of delivery for the tub due to them needing a day to do the job, I was told "no, they have a work around to get it running", sounded good, so I proceeded with the schedule.
The day of the install, the first problem they had was the trencher, it apparently stopped worked with only about 3 feet left to go, they promptly called the place they rented it from and they were on the way with a replacement. Once the company arrived, no one really took the trencher away and just brought in the other one to start working, I called a manager, John, who called them and got the ball rolling to switch out trenchers so it could start moving forward again... later I was told the reason the other trencher hadn't moved for an hour is because it was stuck in the ground, trencher is not Freedom Electrics fault, which I agree; but it was a delay. They also were not aware that they had to hook up the 15' whip that goes to the hot tub, however, that was cleared up later.
The project person for that day told me that the company had not given him some supplies and he needed to run to Home Depot to get them, the closest one to me is about 5 minutes away, the entire crew left and came back over an hour later.. another delay. My hot tub people were starting to let me know that if they didn't have it done by a certain time, they would have to leave and not be back for several days. When I saw the electric crew again I advised them of this and they said they would do their best.
They ultimately got the electric ran temporarily to allow setup, the hot tub people wired everything up and... no power.... The electric people had wired the disconnect box wrong and had a neutral in the wrong spot, delay.. but easy fix.
The end of the job, clean-up and filling in the trench.. the next day it rained and I had a whole new trench because they didn't fill it in correctly and did not mound the dirt. Dallas came out Monday to finish up some other stuff and took care of that, admitting fault on behalf of his crew and that they should have known better.
All in all, for the price, the job was done and everything works as it should. We were able to complete the job on the day of. I am not happy about the lack of preparedness. I was also told (or it was mentioned) that the trenching company should "make it right"; if they did, I never saw a refund for that rented equipment, which I did ask about, only to have my calls not returned.
We won't use this company for any future jobs, they seemed annoyed by my complaint, and obviously not returning my calls speaks volumes. read more
