UPDATE: 7/1/2026 I received a phone call from the manager,…read moreBrent. Brent was professional and I felt like I was heard. Brent agreed things were not handled properly and that there would be changes and re-training going on (I did not want to see anyone fired). After a discussion between the two of us, we came to a conclusion that made my husband and I a little happier where I changed my review from 2 star to 4. 6/6/2026 I am terribly disappointed. We had a burst pipe, when they arrived, they wanted a copy of our homeowner's insurance, I told them we hadn't decided if we were filing a claim. They took a check for $2,500 for a "deposit" (our deductible) of 2 technicians (NOT plumbers) for 1 hour of work, rental of fans for a weekend, and misc. supplies. The plumber arrived and charged us another $675.00 (now I have spent $3,175). They wanted me to blindly sign an invoice - I denied. I continued to ask for a breakdown of my invoice - I received 2 e-mails with a blank piece of paper. When I would contact the office to let them know to resend it to "my" e-mail as all communication was from my e-mail and I was the one in contact with them, the supervisor Kyle continued to send it to my husband's e-mail that he does not read and my husband does not monitor - it took several days and they kept asking me to sign to close out the bill but I kept asking for a breakdown of the bill. Once I finally received it, they charged me $1,600 from the initial $2,500 (I still was out the $675 from the plumber) - I asked them to review the charges because I felt it was too high, the admin said a supervisor, Kyle, would call (never did). After 11 days Kyle replied via e-mail, they have all the signatures they need they decided to close out the account and gave me $900 back from my initial "deposit" (total cost $2,275). I still have a 1 open hole floor to ceiling & a hole in the ceiling, along with carpet damage that needs to be fixed/cleaned. I never signed agreeing to the price and I never got the call from the supervisor... Next emergency - I will call someone else.

Would give zero stars if that was an option...lack of any service. 1st called Roto-Rooter on a…read moreFriday ...was quoted $700 for clearing a plugged sewer line, was then told they needed to put in a clean out drain in order to clean the blockage was quoted $1500 but they had to come back Tuesday after the holiday weekend was then told it would be $8500 to fix the issue...after calling the city was strongly advised to get a 2nd opinion...Their response that I never called they cashed my check and I still haven't received a refund for zero services...thank goodness the company that unclog our drain provided videos of the lack of service because my attorney & the better business bureau is my next call for fraudulent business practices

My 14 year old water heater finally died and I picked a new one up from Menards but did not know…read morehow to install it. El-Jay was friendly, clean, fast and very affordable. They got my new water heater installed in about an hour and charged me a third of what their competitors quoted me at. El-Jay will be getting all of my plumbing business from now on! Highly recommend!

Do not use El-Jay Plumbing and Heating. I got taken advantage of today. I am out of town, and it…read morewas a house that was selling. Last inspection showed the hot water heater had to be replaced. They showed up and replaced it and over charged me. I called two other places and got quotes $500 and $800 cheaper. I called them and asked them to explain. They told me it was due to overtime. This was at 4:00 in the afternoon on July 29 (not exactly a holiday). I asked them to explain and they said their day ends at 3:00. I said, okay, that's one hour if you finished at 4:00. They said, don't give us attitude. Wow. Do not use this company.

I suggest anyone else but Rol Air. Rol Air caused 27,000 dollars worth of water damage to our home…read more Will not discuss a refund with us, someone made a decision we will not be getting a refund without even discussing anything with us & the impact this has had on our life. Not pleased with customer service.

They sold and installed the wrong part for our furnace. We had to hire another contractor the next…read moreday and pay for the correct part AGAIN. They refuse to give us our $468 back for a part that was completely useless!! Do NOT whatever you do use this company. They are scammers!!!

This is real scam On 12/17/2025 they send me a service appointment which I scheduled three days…read moreprior. When I was scheduling the service they told me you will pay $80 for service call if you don't use us after we finish the diagnostics. The service was only to put it back the voset tub which came out from its position. The service guy told me I am going to charge you $368 in 15 minutes of repairs. I call the their office, initially the lady who was the scheduled with that's impossible impossible ,but after she talked to him she changed her mind and said "agree with him because he is right. After long arguments I let them go because they were trying to scamming me. I don't recommend to anyone

So happy with Voyageur Plumbing! My elderly mother needed help with a burst pipe, and Cole was the…read moreonly one who would come to Sandstone and help. He knew exactly what to do and was able to replace some old plumbing pipes. He was able to do the job for less than what another plumber quoted us, and he helped my mom that same day! Thank goodness customer service isn't completely gone... We are customers for life, and I will always recommend voyageur - especially Cole!

Scheduled an install estimate over the phone. The receptionist told me they would call when they…read moreare 15-20 minutes away. I received the call, called them back and said I would be at my house within 8 minutes. After 30 minutes of waiting, I called them back and they told me the tech just finished a job and that they were ~20 min away. After another 25 minutes of waiting, I had to go back to work. Could have all been a better experience if they would have just called me when they were close to my home. Never got an estimate, but was told they overcharge anyways.

They came to my home and I had a leak in my outside faucet. Ted looked it over and found the burst…read morein the pipe gave me a price and fixed it for what he said it would be. Thanks Ted and the Neighborhood group.

Very professional, friendly, knowledgeable! Swapped out our old furnace in just a few hours and now…read morewe're sitting in a nice warm house again!

From the owner: Over 20 Years in the HVAC Trade and we specialize in Comfort and Efficiency Solutions. From forced…read moreair systems to hot water heating and ice melting systems, We have you covered. We offer Amana brand furnaces, air conditioners and air source heat pumps, Viessmann boilers and combination boiler/water heater systems and Daikin or Gree ductless air conditioner/air source heat pump mini split systems.

My tech was great, but when I asked that the invoice be broken down to parts and labor, they said…read morethat they don't do that?!! WHAT! They know what the part costs and know the labor costs. Why can't they separate them out? They refused to do that even though I have a water damage claim for my home owners insurance. They charged $813.00 for replacing an outdoor faucet! REALLY????

I purchased a furnace and air conditioner from Neighborhood Plumbing and Heating. I had nothing…read morebut problems with my furnace from the start. My furnace kept stopping and would not kick in. After numerous visits from Neighborhood Plumbing and Heating it still continued to cause a problem with shutting off and not starting. I talked with a friend who recommended a HVAC professional who came out and told me my flame sensor was causing the issue. It continually builds up carbon and needs to be cleaned every year. If I would have known this to be the case I would never have purchased this type of furnace. Every year someone needs to make a visit to clean my flame sensor. The cost from Neighborhood would be a typical service call of $100 !! This should have been mentioned at the time of the sale and not discovered after having purchased the unit. I would not recommend Neighborhood Plumbing and Heating they are not qualified professionals in their field. I recommend Mechanical Systems Inc. Very Knowledgeable and have expertise in this line of work.