I purchased a vehicle from Steele Hyundai Fredericton in August 2022. While the sales process was acceptable, the after-sales service has been extremely poor and consistently unreliable.
From the beginning, commitments were not respected. The vehicle was left for two weeks for inspection and cleaning, yet nothing was completed until the last minute, and it was returned in poor condition with dirt and food residue still inside. Winter tires were included in the deal, but after months of follow-ups, I was only offered used tires.
Within the first month, several issues appeared. A noise and vibration were handled by simply removing a part and placing it in the trunk. More seriously, the driver's door opened on its own while driving on the highway. This major safety issue required numerous appointments, contradictory explanations, unnecessary referrals to another dealership that does not service Hyundai vehicles, and nearly nine months to resolve.
In 2023, an engine oil leak occurred. The vehicle remained in the shop for weeks. Upon pickup, a rag was left in the engine bay, oil was present on the exterior and interior, and the leak was still active. I was later told the wrong component had been repaired, requiring another extended stay. The vehicle was not properly cleaned, and after the repair the battery was completely dead and had to be replaced shortly afterward.
Following that work, a vibration developed through the brake and accelerator pedals. At one confirmed appointment, the vehicle was kept all day only for me to be told it was not the correct appointment date.
In February 2026, I returned for the unresolved vibration, a coolant loss issue with no visible leak, and clear coat peeling. I was informed the clear coat was not covered because the paint itself was not peeling, and that diagnostics for the other issues would cost a minimum of $750 plus tax unless covered by the extended warranty -- without any clear explanation of what the warranty covered. I was effectively asked to accept the financial risk or leave.
Communication throughout this experience was poor, scheduling was unreliable, and staff were often dismissive. Management acknowledged that constant staff turnover was an ongoing issue and unlikely to improve.
After years of patience, lost workdays, and countless wasted hours, I cannot recommend this dealership. This review is shared to warn other customers and allow them to make an informed decision. read more
