Gabe was outstanding! He took the time to answer all my questions and made me feel confident in my choice.

I purchased a vehicle from Steele Hyundai Fredericton in August 2022. While the sales process was acceptable, the after-sales service has been extremely poor and consistently unreliable. From the beginning, commitments were not respected. The vehicle was left for two weeks for inspection and cleaning, yet nothing was completed until the last minute, and it was returned in poor condition with dirt and food residue still inside. Winter tires were included in the deal, but after months of follow-ups, I was only offered used tires. Within the first month, several issues appeared. A noise and vibration were handled by simply removing a part and placing it in the trunk. More seriously, the driver's door opened on its own while driving on the highway. This major safety issue required numerous appointments, contradictory explanations, unnecessary referrals to another dealership that does not service Hyundai vehicles, and nearly nine months to resolve. In 2023, an engine oil leak occurred. The vehicle remained in the shop for weeks. Upon pickup, a rag was left in the engine bay, oil was present on the exterior and interior, and the leak was still active. I was later told the wrong component had been repaired, requiring another extended stay. The vehicle was not properly cleaned, and after the repair the battery was completely dead and had to be replaced shortly afterward. Following that work, a vibration developed through the brake and accelerator pedals. At one confirmed appointment, the vehicle was kept all day only for me to be told it was not the correct appointment date. In February 2026, I returned for the unresolved vibration, a coolant loss issue with no visible leak, and clear coat peeling. I was informed the clear coat was not covered because the paint itself was not peeling, and that diagnostics for the other issues would cost a minimum of $750 plus tax unless covered by the extended warranty -- without any clear explanation of what the warranty covered. I was effectively asked to accept the financial risk or leave. Communication throughout this experience was poor, scheduling was unreliable, and staff were often dismissive. Management acknowledged that constant staff turnover was an ongoing issue and unlikely to improve. After years of patience, lost workdays, and countless wasted hours, I cannot recommend this dealership. This review is shared to warn other customers and allow them to make an informed decision. read more

This was my first review and after five years I am going to share what I have learned and my opinion has massively changed, I have purchased four vehicles from this dealership since 2020 and all were over $30,000.... This was my original review. "I am so glad I am a Hyundai owner with the best customer experience at Fredericton Hyundai! Nothing like the Elantra." Now, Fredericton Hyundai is being run by humans that just wont listen even if you can get them on the phone because no one will answer and after someone does the persons voice sounds like a hacking smoker and no matter if you say good morning and thank you doesnt say a thing but click is all you hear. It takes less time to get ready and drive 35 minutes to finally get to talk with someone face to face...you can try calling all day and nothing. The staff turn around has been insane the last 5 years and consistent service or familiarity has been non existent. The manager is always in a meeting and will defend his workers to the fullest extent and argue that you are the problem and mean for complaining even though he was reapededly told the customer service that I have recieved is deplorable and I am allowed to voice my displeasure and I upon explaining my displeasure with his staff and I could articulate that the only few people thats keeping me at the business, his two service staff that you meet and a few nice mechanics that have shook my hand...thats when he got really defensive, started talking over me and wont have me talking bluntly about his deplorable staff that he continues to defend because I was making a valid complaint and instead of maybe having a little meeting on efficiency and polietness comunicating to current and future customers to staff because I have been a faithful customer, always polite and I even brought in a dozen muffins every single time I came in for service to express my thanks and when they make me sit in a chair for 6hrs+ I get to talk openly with other customers about their service experience...no one is happy, actually really grumpy now and seriously considering leaving at the earliest availability and is completely fed up with being nickle and dimed, $20 to change an air filter and the vehicles are parts eaters, timing chain, guides were toast after 15K and they didnt change the rattling metal on metal sound for 15K so no telling how much metal dust went through the motor and that same issue happened to two other vehicles I know about, friends. I have witnessed so many arguments with staff not doing their jobs with customers valid complaining about every single part of the business, if they knew it was going to be this bad they never would have switched brands everyone of them said 30-70 year olds same thing, fed up. The business would collapse if they lost their two current service staff for just one week, they are the face of his business and are so close to closure, once the tariffs take effect no one will buy a $50,000 Base model Tucson and their done. Finally after trying to get just the fluids changed because it is recommended service for over $2000 on a vehicle that has 59K on it, just spent $873 on it for only spring maintenance and now they want my blood and plasma....and there is absolutely no way to change the transmission oil filter in a '23 Tucson and they expect you to regularly flush the transmission fluid at a high cost and you think your good but they didnt change the filter which will cost you more in fuel and the extra heat generated in the transmission from having a clogged filter WILL destroy a $11,000 transmission....try not changing your engine oil filter and only the oil and see what happens to your motor. Massive headache...the service manager has been there for 7 weeks and knows it all already has done nothing to progress the purchase of shop equipment required to perform a simple service and that GAP products that I paid for but for some reason they lost the contract. I have expended hundreds extra doing preventive maintenance to a poorly designed and built vehicle...go buy a Toyota. My first complaint conversation that went no where and I was the problem, my phone cut out from the rain where I live, so I called back and he started yelling at me for yelling at him which I didnt...but this time I hung up on an Owner of a business with pleasure, wish I had an old dial up so I could slam the reciever down not ever putting up with someone telling me like it is or even slightly considering raising tbeir voice anymore, so done.....you have the right to spend your hard earned money where ever you want...just dont do it at Fredericton Hyundai, you'll sleep better. I called back after I hung up on an ignorant man, got the reception who immediately tried to hand me to a supervisor... I just asked her to write down a simple message for me... "I am leaving your buiness" pass that onto Chris the manager. Thank you, good bye. But im the bad guy for lodging a complaint and getting really annoyed. read more

The cars are great as are the sales team but then you are stuck with the service department, namely Sandra. They are rude and routinely make you feel like you are an inconvenience to them. They won't answer the phone and when you do contact them they would never admit they don't return your call. You must have called the wrong number. Service department is a nightmare. read more

if I could give this place negative stars I would. Fredericton Hyundai has the WORST Parts and Service departments of anywhere i've ever shopped. They don't answer their phone in parts, they have awful customer service practices, and trying to get something ordered practically takes an act of god. If I could get the part to fix my car I'd be selling it ASAP so I never have to deal with these people again, but they keep telling me my part is backprdered...promises promises promises but never any results. Y'all, save yourself a boatload of frustration and buy elsewhere. This operation is not worthy of good customers. read more

love my Hyundai Elantra and will not buy another one due to the poor Service Department. I received a recall notice & made an appointment in May for the recall to be taken care of--dropped the car off the night before so they could do it in the morning--around 3pm the next day they never called me to say the car was ready so I called them --they told me that the part wasnt in & they couldnt do the work & proceeded to send me a video of other things the car needed --wiper blades/air filter etc was quoted a few hundred dollars for the work I told them to not do the work & I'd pick my car up. Question --how come my car was there for a recall & no part available to do the work??? Lots of difficulty reaching the service Dept --July 30th I again dropped my car off to have the recall done after confirming twice the part was in for it. I left a note in my car with phone number requesting a call when the car was done.I tried calling 4 times to find out if it was done because I had to arrange a drive to pick up my car--I even called the service manager --each time I got voice mail telling me they were busy with other customers & no call backs from the messages I left. I got a drive up to the dealership to check on my car & noticed all bays were empty --no vehicles in them--& 4 staff walking to the Irving next door for coffee break[service manager included] I was told they left me a voice message telling me my car was done earlier that day --which they did not--no message was ever received--I am extremely frustrated with the service department & lack of communication to their customers--although I do like my Elantra my next car will not be from there because of the horrible service department read more

Had nothing but good experiences buying my car here but everything is fine until you need anything from the service department. My 2 year old car had the transmission go after only 70k. Called numerous times to talk to someone about it but was continuously sent to voicemail and didn't get to talk to anyone until I went to the dealership in person. With an 8 year extended warranty the only answer I got out of anyone was that it would be 3+ weeks until they can even think to look at the vehicle. That is fair and I get that they are busy but in the meantime they refuse to offer any sort of assistance as far as a replacement vehicle or rental. So if something happens to your car prepare to be without a vehicle for a month with no alternative means to get around. Have my name on a list for a 2024 PHEV with them, not likely going to follow through with that. read more

This business does not take care of their customers. They respond unprofessionally on the phone and make personal attacks. Do not go here if you're looking for a respectful experience. read more

Fredericton Hyundai - Car Dealers Near Me - Fredericton, New Brunswick

BEWARE when buying a car at this location. I bought a car in September 2017 and am finding that the dealership lied to me several times to make a sale. I was in the process of buying a car in Halifax location when I decided to check out Fredericton Hyundai since it's my home town and they had the same car I wanted. After test driving the car and speaking with the salesman.. He had my attention but the car in Halifax was cheaper. The salesman then proceeding on telling me that the car in Halifax was most likely a rent a car and the car in Fredericton was not. (he was certain it wasn't) After hearing that.. I was convince I should by the Fredericton car. Come to find out... after about a month of driving it. I find hertz rent a car papers in my dash. So all along it was a rental car and when I confronted him about it.. he acted like he did not know anything about it. (Why would he make that up?? and if he wasn't 100% sure why would he even say that... probably to make a sale.) Secondly, when i was signing my papers.. he sold me on the tire and rim package.. Saying this would cover any damage to my tires or rims as long as I tell them I hit a pot hole. At the end of May 2018 I ended up hitting a major pot hole. I decided to bring in my car to their shop. Come to find out this is not covered because my car tire needs to be losing air in order for it to be covered. They came back telling me that all 4 rims are bent and i need to replace them all and nothing is covered. I confronted the salesman again and he had no idea of this policy. He admitted saying this but couldn't do anything about it. How can you sell warranty to someone and not even know what it covers. It concerns me because they are probably selling this every day and lying to peoples face. VERY SHADY. I even sent an email to the salesman and manager and the manager didn't even take the time to call me or respond. It goes to show.. they will lie just to make a sale. The salesman did apologize.. but in the end... it's me that got the hertz rent a car with a shady warranty. The salesman also keeps saying he had no idea.. well if he has no idea he shouldn't be saying it. The manager needs to train his staff because they obviously have no idea what they are selling. VERY SHADY. DO NOT BUY YOUR CAR HERE. THE WORST DEALERSHIP EVER! THEY ARE IN FOR THE MONEY. I am only posting this so people are aware of what they are doing and hopefully that this does not happen to anyone else. Fredericton has plenty of other dealerships.. Shop around. read more