I literally never leave reviews, but I must with this situation. They "appear" as a nice, clean…read moredental practice, but I cannot emphasize enough to go somewhere else. When I called to make an appointment, they said they take my insurance. Then, immediately after my regular, routine dental appointment, they said I owed a copay of $80. I thought that was high, but I wasn't overly concerned. Well, a few weeks later, I get a bill for an additional $120. Again, for a ROUTINE dental visit. Come to find out they are NOT covered by my insurance. Their excuse was that they "take" my insurance, but they haven't been in-network for 4 years. WHY did you not say that when I called? You KNOW that's what people mean when they ask if you take their insurance. My insurance company lists their dentist as in network, but apparently it's at another location and Herald Family told me they've "been trying" to get it taken down. I'm sorry, you've been out of network for four years, and you can't get them to remove you from the website? What a lousy excuse. I also had to wait 30 minutes to see a dentist after my cleaning was done because the dentist I was supposed to see was at lunch. Don't schedule appointments at lunch time if you can't see your patients. Stay so far away!

I have been a patient at Herald Family Dentistry since 2009 and have sent many people to this…read morepractice. I have had many great experiences with unpleasant dental work with Dr. Herald. I would highly recommend him and any of the staff working there. Recently, my husband went after years of knowing he needed to. I talked the place up because I was confident he'd have a great experience and, like many people, he isn't a fan of the dentist and due to various reasons, he needed a lot of dental work. Dr. Frew made sure she humiliated, belittled, and excoriated him, even noting that her dental schooling was expensive when he noted finances were one reason he hadn't come in sooner. I notified the office after we got home and the office manager called me. She said she'd talk about it with Dr. Herald. Husband went in for an appointment with Dr. Herald and he seemed to have no clue or, if he did, he didn't see to care. He left without getting anything done and will not go back. I'm beyond disappointed. I'd recommend Dr. Herald, but not Dr. Frew.

I've been letting the O'Connors take care of my dental needs for most of my adult life. I'm 70 now…read moreand happy to report I still have great teeth and a smile to be proud of. This family run business truly cares about you -- both as a patient and a person. The entire staff is great. I wish every service provider had the same dedication to taking care of their customers.

O'Connor Dental is terrific, I move my dental care here when my previous dentist retired and the…read morecompany that took over the office closed it down. I have been to Dr. O'Connor twice now - once for a check up and once to have a dislodged bridge re-seated. When the bridge happened, they made time for me within a half hour. Everyone in the office is friendly and tremendously helpful, explaining everything clearly, from what was happening with the dental work itself to the insurance processing. I really appreciate it.

Disappointed with the transition of the dentist having bought out Dr Pfeiffer's practice…read more Her fees are $40-$50 per service above the usual and customary charges of other local practices and what insurance costs approve. My family and I are no longer patients here

I'm writing this on behalf of my mom, Dottie, who was recently a patient of Dr Pfeiffer. She…read morewanted to express her gratitude and tell everyone about how much she appreciated her kind treatment while in his office. My mom means the world to me, so I add my thanks to hers! Her words: Yesterday I had a very traumatic experience! I had to go to the dentist to have a tooth pulled. Unusual experience since I have had dentures for about 18 yrs. Lucky me had a tooth way down in my jaw for at least 50 yrs and my gums shrank so far down that I had a whole tooth seem to pop up in my mouth. I didn't know who to go to that could put up with an extremely nervous older lady(me). One of my best friends told me of Mark Pfeiffer in Ft Thomas. Little did he know of the challenge I would present - not only of a difficult tooth to remove (I was lying horizontal) but a difficult patient to have sit still in the chair. I have to say he did a great job with both. I'd like to thank Amanda, Angel and Mark Pfeiffer for pulling me through this difficult time.

I've been coming here for about a year now and they've been excellent! I was able to get in…read morerelatively quickly for my first appointment and their schedule is quite flexible! Everyone in the clinic is very friendly and they have always done a great job with my teeth! They offer all of your standard imaging and cavity services. There is a lot of street parking and then a small lot behind the office. The office itself is comfortable and clean. Highly recommend!

I've been a patient here for about 20 years. I'm thrilled that there is now a female dentist, Dr…read more Paulette Duncan, on the staff. While the Logenmanns are great people, she's a nice switch. Great spot for your dental care!

A simple, clean, friendly location that won't warn you before dropping your appointment. Rating…read more4/10. Came in for my checkup which was simple and quick at the beginning of the year and was told to come back later for the cleaning, given a reminder card and email. Annoying but okay I can do that. Come back and the "system error" in APRIL kicked my appointment in June. No update email about potential issues or suggestion to check my appointment. Arrive dead on time and then sent on a goose chase to get an appointment another 15 min further tomorrow. Already lost PTO and gas for this one. We will see if tomorrow is real or another prank.

I scheduled an appointment two weeks ago at aspen dental, for tomorrow. They have called me three…read moretimes. And left a voicemail twice and both times I couldn't answer because I was in class. Both of those calls were to confirm my appointment. When I had already confirmed it online, and then through automation after the first time I called back. The third time they called, the voicemail said I had to verbally confirm my appointment. And all three calls said I needed to give them my insurance. Each time I selected option two, like the voicemail and the automated voice told me to do. The first time I called them back I was on hold for 4 minutes, and then was told that they were unavailable to take my call. The second time I called I got the same message. This last, and most recent time, someone picked up the phone and immediately hung up. After that call, I got a text message stating that my appointment for tomorrow was cancelled and I need to reschedule. I do not recommend this place. They have awful service.

my family has been to Dr. Herald for several years and we love it! The whole staff is super nice!…read moreThe wait time is short! And I really trust Dr. Herald and his staff.

We had a dental emergency while out of town and couldn't have asked for a better experience. The…read morestaff was so sweet and got me in right away. Dr. Geiger and his team were kind, knowledgeable, and professional. They explained everything clearly and made a stressful situation so much easier. I felt completely taken care of from start to finish. Highly recommend Fountain Square Dental to anyone--local or visiting--who needs quality dental care in a pinch! Thank you so much, Fountain Square Dental!

They repeatedly violated my HIPPA rights. The dentist and his assistants repeatedly asked me…read morepersonal, prying questions that had absolutely nothing to do with the work he was doing on my teeth. He and his staff made me extremely uncomfortable. When I expressed my concern, the dentist became rude and mean in a very patronizing way because I spoke up about it. On a subsequent visit, I arrived a few minutes late wearing a boot because my leg was injured, and the escalator wasn't working that morning in the building his office is located. When I walked in, he gruffly told me to sit down and open my mouth, then jabbed me hard with a needle with no warning to numb my teeth, in what I believed was retaliation, after I politely requested his staff to stop violating my privacy. In prior visits, he informed me what he was going to do. After treating me disrespectfully, he then rudely lectured me on being a few minutes late, that one occasion, like I was a child and not a grown woman, never acknowledging the accessibility issues in his building that morning. His assistant took pictures of my teeth with a polaroid camera and X-rays at my first visit, but later claimed at my second visit, that they delayed that they didn't take pictures or couldn't locate them for my follow- up visit and took the same pictures again. I still wonder to this day, considering how violative they were of my privacy, what they did with the first set of pictures that I absolutely know they took. I should've never returned after that, considering how odd that my pictures disappeared. The first thing the lady did was take pictures of those teeth. I have always had bright white teeth; yet after multiple visits there, I noticed little nicks and stains in my teeth that were not there before I went. Be would sand teeth that he was not working on. I never felt comfortable with that, as I've never had a dentist do that before, which might explain the nicks. That was also the only time in my life where a hygienist cleaned my teeth and the dentist did not come in to check her work on my teeth after she finished. Is that even legal? The dentist also told me about a few of other patients that I had no idea were his patients, before he told me, violating their privacy too. He also repeatedly questioned me about my prior dentists, asking questions that I didn't believe was his business to ask. Ultimately, he became really mean and condescending at my last visit, in a scary way; his personality changed in such a bad way after I requested his office to respect my privacy, that I never went back. That was by far the worst most bizarre dental experience in my life.

they helped me get the smile i always dream of. they offered me a payment plan…read more very punctual, clean and helpful.

Dr. Stull is excellent. I went to her after a HORRIBLE experience with another orthodontist that…read moremade an ill-fitting retainer that resulted in a tooth moving. Not only did she get my tooth back, but she and her team were total professionals that made sure my retainers fit like a glove to keep my smile looking great for years to come. I am an adult who spent a painful 6 years wearing braces as a teenager so keeping my teeth in alignment is very important to me. You can put total trust in Dr. Stull -- she is friendly, meticulous, and focused on total satisfaction. Thanks, Dr. Stull!!

Very attentive and the friendliest staff I have ever experienced in a dentist's office. Dr. Marck…read moreis very knowledgeable and skilled. Great personality, as well.

I'm can't speak highly enough of this practice. From any of the dentists to the staff...5 stars!!…read more They greet you with a smile as you come in, treat you like family every single second you are there, and try their best to work with your insurance.

Dr Becker has been an awesome dentist. From early morning hours which I prefer, to gentle chair…read moreside manner. Truly a terrific person and very skilled doc.

Have gone to him for years. Even sometimes after I had moved away to another state I would see him…read morewhen I came back to the area to visit. He is thorough, has never done anything that hurt me, knows how to give shots so they don't hurt. Great chair side manner also. Miss him when I lived away and couldn't see him. My mom was so afraid to go to the dentist and hadn't been for years because she was afraid. He took good care of her and she was so happy and no longer afraid to get the care she needed.