Always takes GREAT care of me when I come in! Regular customer. I will continue to do business @…read moreFast Fix

I am writing to formally express my dissatisfaction with the recent repair service I received at…read morethis shop. I paid $100 for prong tightening on three bracelets and two pairs of earrings. Unfortunately, the results were unacceptable. During pickup, I discovered a prong on one of my bracelets was broken. Well Katrina was checking my jewelry to make sure that the stones were not loose, pretty much every single piece of jewelry they had of mine was really never worked on. Katrina had to ask the jeweler to do the work right in front of me while he was tightening the stones on the jewelry he manage to make a pretty good indent on one of my rings from the clamps. I asked him if he would fix it, that it was not like that. And that's why he pointed to his colleague Katrina and whispered under his breath "She's a fucking bitch". I was told that it would cost $250 to fix the prong that was missing, which I find unreasonable given the poor quality of the initial repairs. Additionally, I called and asked to speak to the manager Katrina answer the phone and said she was a manager. While I was telling her about the situation she didn't even tell me she was handing the phone over to another manager. I thought she put the jewelry the messed up my jewelry on the phone but it was another manger - Moe. Moe told me he would fix the broken prong himself. However, not even five minutes after I dropped off the jewelry, he called me back and said he only does watch repairs. He offered me the option to wait a week for the repair or to pick up my bracelet and receive a full refund. I went and picked up my bracelet and got a full refund. To make matters worse, Katrina told me that the jewelry shop views itself as a family business and that the staff would never say that she's a "fucking bitch" because she asked him to complete the work properly. I find this unprofessional and unacceptable. Overall, the entire experience was rushed, disrespectful, and disappointing. if you wanna be jerked around, and treated poorly, this is the spot. I do not recommend this place to have fine jewelry worked on. I will be contacting their corporate office and will be reporting them to the Better Business Bureau because they should not be in business.

Great experience. Super timely response. I stopped in. He did the fix. On the road I went!read more

This jeweler is the best in Tucson. I had a broken ring and all the places I took it said it…read morecouldn't be fixed. This jeweler took the time to try and find a replacement ring that would fit the stone. When that was unavailable, he created a beautiful pendent. Perri Jewelers is a gem! I'll return again and again.

The young lady who works in the front and greets everyone. I went there to have a watch band fixed…read moreand to change the slip ring on 2 small charms. They took care of both items very quickly and in just a few hours called to let me know they were ready.

I dropped off my ring to be sized. It was done quickly. When I came to pick it up, I was handed my…read morering with a smile. However I looked down, and saw that my ring was shockingly missing a diamond. I informed the associate who looked around in the tissue paper and then said that they would get a stone put back in there. I was devastated as those are the diamonds my husband proposed to me with and it was sad to see my ring looking like a piece of junk, but I put my faith in Goldline to make it right. When I picked it up, the jeweler said he found a diamond in the ring cleaner that was probably mine, and they put it back in. No reassurance that the settings were tightened back up, just brushed off and told this happens all the time. By the time I got home, on the same day, I saw the diamond was missing again. I also got my ring dipped one year ago and when I picked it up, noticed a bunch of new scuffs. So I brought in a whole shiny ring to be sized and picked up a piece of junk: I am now down a diamond and need to get the white gold redone, all out of my own pocket. I never leave reviews but this was such a disappointing experience with people who haphazardly handled my most sentimental piece of jewelry. They did not care that they handed me a ring that was missing a diamond, so they certainly won't care that it happened again. I will never be back and urge all to beware.

I bought a Tudor Pelagos still under warranty from a grey dealer here in Tucson last fall, I looked…read moredown about a month ago and realized I lost the pip in the center of the bezel. As it was under warranty, and a Google search said it was a common problem that would likely be covered by Tudor under the warranty I had hope that it would be taken care of. After four weeks of waiting I was told that it would cost $489 for a new bezel and $80 for freight. I was told by the sales lady that I needed to be more careful when I bought used watches because things like this happen. I've come to the following conclusions: - If you can at all help it I highly discourage anyone from doing business with Ben Bridge Jewelry in Tucson, AZ. With so many great choices in AZ that shouldn't be hard. - Tudor does not have the meticulous standards of quality that many have supposed that they do

I always ask for Daniela when I shop at Ben Bridge at La Encantada. She is always very…read moreprofessional, cordial and knowledgeable regarding the watches I inquire about. If necessary, she takes time to research specific details and the history about watches I'm interested in. I will continue to rely on Daniela for my watch purchases.

Was so sad that I broke my rosary. Took it in Micheal helped me with no issues and fixed it like…read morenew. Amazing place. Thank you so much. Recommended 12/10

Very nice jeweler in the business strip behind Gaslight Theater…read more I came in to see about this faux pearl necklace of my wife's who received it from her late mother. It was discolored. Jack was professional, very friendly, and informative. He gave me a jar of their pearl cleaner. Gave. He has a wonderful personality. This jeweler has several collectables, too. Porcelain dolls, trains, etc. and also importantly, coins. They have a numismatist Tuesdays through Saturdays and do appraisals with offer to buy. I find this jeweler to be very helpful and friendly. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I took my wedding ring in to be cleaned and inspected. The staff was super friendly, immediately…read morewilling to help me. And provided same day service. I didn't even need my ring back that quickly. The ring looks amazing! It looks brand new again. So shiny, he made sure all the prongs holding the stone were in good shape. And he polished out all the scratches in the metal. The price was great too! I will absolutely be going here again for all my jewelry maintenance.

I took two of my wife's rings in for repair. Ryan was amazing, very knowledgeable and did just a…read morefantastic job! The cost was pretty much what I expected. Not cheap, but certainly well worth the work he did. He even took a bit off because the second ring took a bit longer than he anticipated. I tried to pay full price, but he insisted. I'm really pleased with the whole process, and my wife loves having her rings back. She's also very happy with the work done. I will absolutely be back to AR!

They refurbished my Rolex President, very nicely. It took a while but it was like NEW when I got…read moreit back. I thank them.

What started as one of the most frustrating retail experiences we've ever had ultimately turned…read moreinto a reminder of how one outstanding employee can completely restore faith in a brand despite serious shortcomings in management. We visited the Tiffany & Co. in Scottsdale, AZ two days before Valentine's Day. We selected a bracelet we loved, but were told they didn't have the correct size in stock. The sales associate offered to order it and gave us her card. The next day, unaware of that conversation, we returned to purchase the bracelet as a surprise. The same associate sold us the bracelet they had in stock, assuring us it was the correct size... but it was not. On Valentine's Day, in front of family at dinner, I tried to put it on... and it didn't fit!! The embarrassment and disappointment were overwhelming, especially knowing the associate had been aware it wasn't the right size. The following day, we went to the Tiffany & Co. location in Tucson, AZ to resolve the issue. The manager we spoke with was disengaged, offered little empathy, and showed no ownership of the situation. She didn't even make eye contact. When she recognized the associate from Scottsdale, her only comment was, "Oh, she used to work here, she's very nice." This completely disregarded the money we had spent, the ruined celebration, and the frustration we were experiencing. Then Max stepped in. Max listened with genuine concern, acknowledged our frustration, and assured us he would personally make it right. He handled the exchange and promised to secure the correct size. Nearly two weeks later, he called to let us know it had arrived. Due to scheduling conflicts, we picked it up while Max wasn't working and unfortunately, the same manager mistakenly gave us the EXCAT SAME INCORRECT SIZE again, failing to pay attention to detail or confirm the order. At that point, we were beyond frustrated and seriously considering returning not only the bracelet, but also the matching necklace we had purchased. The thought of walking away from the brand entirely was very real. But Max didn't let that happen. He personally apologized for the continued mix-up, wrote a handwritten note explaining the mistake, and followed up two days later with flowers and a message about "turning over a new leaf," asking for the opportunity to give Tiffany's another chance. That level of accountability, empathy, and follow-through is rare. This review is not positive because of management. It's positive because of Max.... He demonstrated what true client care looks like! The ownership without excuses, thoughtful gestures without prompting, and a genuine desire to rebuild trust. He consistently steps in to address issues and provide the leadership that the manager has failed to demonstrate. It's because of Max that the store maintains its reputation and that we are giving Tiffany another chance. Because of Max, we were reminded that exceptional service still exists. Thank you, Max! You truly make a difference and are a shining example of leadership and excellence for the Tiffany brand!

The visit was ok. I was in during a busy time so I attribute staff being so busy to that. However…read moreonce the staff member was interacting with me they were very nice and sweet. Overall this would not be my store of choice for Tiffany's however I have also received decent service but for Tiffany's that was a bit below par.