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    Fraud Fighter

    5.0 (1 review)

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    3 years ago

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    Maricela's House Cleaning

    Maricela's House Cleaning

    4.7
    (26 reviews)

    Maricela, Sergio and Karen gave a reasonable and competitive quote for moving out deep cleaning…read morewhen I first requested on Yelp. They came the next day to have an in person assessment and honored the price. They came back punctually on the service scheduled day. Midway through the cleaning I did a walkthrough and requested some spots to pay more attentions on. Sergio would promptly follow up on those spot. Although the cleaning turned out to take longer than expected, the crew were respectful and friendly to make sure everything is clean. I would recommend them for sure.

    It's really disappointing that I feel the need to write this. I had high hopes due to their amazing…read morereviews, but I really should've listened to the one bad review they have since my experience is similar. I called on a Friday to inquire about cleaning services then confirmed over text a Monday at 3pm appointment. She texts me Monday morning saying that her other client before me requested additional services, so she asked if I wanted her to come at 10am the next day. I was already annoyed because I took Monday off work to clean and organize. I replied asking if she could come after her first appointment. No reply. I followed up 2.5 hours later. She replied she was busy. I sent a follow up text almost four hours later. She said she could come around 1pm on Tuesday (next day). At 11:30am on Tuesday, I text to confirm. She says she's at a meeting at her son's school, but yes. At 1:37pm, I ask if she's coming soon. She says she's waiting on her son's teacher for the meeting. I say I understand, but it would be great if she could keep me updated with timing. She did not reply. I check in at 3:40pm. No response again. I call at 4:01pm. She does not pick up. I end up cancelling the appointment even though I doubt she was ever planning to come. Unless there's an explanation, it seems like she lied. She said she was at the meeting at 11:30am then says she's waiting for the meeting with the teacher at 1:54pm. As you can see in the texts I uploaded, she fails to communicate and update me in a timely manner.. or at all really. This experience was absolutely unacceptable and unprofessional. I would've happily paid more to another company from the start to guarantee the service I requested. EDIT: Maricela's daughter and husband called to make things right, which I appreciate, but I decided to book another house cleaner. Also, 6 reviews were posted after I posted my review lol. Within the past 3 hours. Clearly they're faking reviews because some of the posters have only ever posted once. They're trying to drown my review. And as to Maricela's response, you should've communicated to me that you weren't able to come, which you did not today. Proof in the screenshots. I am empathetic to your situation, but don't say you can do something you can't.

    Fraud Fighter - professional - Updated July 2026

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