Matt the sales representative has to much going on and couldn't focus his attention on the customer. Was stood up for an appointment. When asked questions about the estimate he talked in circles couldn't get a straight answer. He also added other things to the estimate that is not in their scope of work. Not a good experience. When I asked to speak to a supervisor he stated he was the area supervisor. Not true Scott is . But he is no better he was supposed to call didn't when I texted him later in the day he told he was busy and I basically interrupted his meal. Wow customer service in my case was not there. The work overall was ok. Couldn't get the gutter guards right that took another week and a half. Read the paperwork carefully question things you don't understand and good luck read more

Very professional and knowledgeable about materials and workmanship. The crews arrived on schedule and worked diligently until the job was completed. Any questions or concerns were addressed and expertly handled. The site was cleaned very well when the job was completed. I would definitely recommend to anyone needing a new or replacement roof. Matt was very knowledgeable and helpful with the initial inspection and work needed estimate. The entire work crew was friendly and highly motivated to insure a successful, timely completion of the job. read more

What a pleasure it was to work with Zach! He was very professional. From the beginning of the inspection of our roof, contacting or insurance company, explaining step by step the process from beginning to end! Zach was great! I have recommended him to several of our friends! He will be the first person we call for our next roof! Thanks Zach for everything!! read more

I have never in my life experienced a contractor more kind and generous. Not only did Jacob and Nico come out the very next day to tarp a huge hole in my roof, they were unprecented in professionalism and caring... Within minutes the tarping was done. They were patient and non-aggressive on understanding my financing until I can afford a new roof; requesting only a donation to neighbor in need as payment for their hard work. Never, ever have I ever experienced such a responsive, kind and all around amazing, team. I thank you. read more

Fraser Roofing did a great job on our house. So easy and comfortable to talk with Joel, he was not just an educator, but an advocate. His help in working with the big bad insurance man, helped me feel the security to get everything fixed on our timeline. Thank you. read more

Travis came out to personally evaluate the leak. It was not from the floor, it was my AC. Thankful that he took the time to find out what was actually causing the leak. I would definitely use them in the future for my roof as long as Richard is not doing the repairs. read more

Ryan Todack was so polite and professional. He inspected my roof after some bad storms and found a few loose shingles that he sealed back down for me and minor hail damage but nothing severe enough to require a new roof yet. I really value and appreciate his honesty because he could've said it needed a new roof just to make a sale. He even checked my chimney for bird's nests. So refreshing to meet a genuine honest person. I will definitely use Ryan when it's time for a new roof and recommend him to neighbors and friends here in Dawson county! read more

Performed a quality roof shingle replacement in a very timely manor. Polite, curious workmen, followed up with a decent clean up. Phillip Moussakhani was great to work with, very patient and explained the details completely. Any issued he took care of immediately. They followed up and inspected the yard for nails after the job was complete. read more

I'm pleased with the reputation of the company. I had put out a request for someone to patch a small hole in the roof. The response I got from their salesman was that no job was too big or too small. However, when he got there, the salesman said they have around a minimum of $450 for a job. He gave me a big quote that included fixing many things. It was just not what I wanted, but that's not the company's fault. They have a good reputation, and judging by the quote, they do things with high standards. When it's time to get a whole new roof, I'll contact them again. read more

My husband and I would definitely recommend Fraser Mr James Wellington and Mrs Mandi are amazing. They have went above and beyond to make sure we are taken care especially with everything that we have went through from the damage to the insurance to all the necessary information I need to get this job done. So grateful for them. read more

I cannot say enough great things about Fraser Roofing! They are what every business should be - excellent service, great price and do WAY more than is expected. So far I've used them for: - A repair when a branch went through the roof - A new roof on a rental property - A new roof on our home Their crew is fast, efficient and cleans up very well after themselves On our most recent roof they added extras to bring the roof up to code, without knowing if the insurance company would cover the expense. As their project manager said - it was more important to do the job right. During a break from working on my roof, several of the guys went to blow leaves off the roof of my elderly neighbor, just because it needed doing. I would use Fraser Roofing again and recommend them to anyone who asks. If you read any negative reviews, please accept that the person writing the review probably had unrealistic expectations or was looking for a discount!! Thanks Phillip and your team. I LOVE my new roof!! read more

Best Roofing company conveniently close to spaghetti Junction. Communication on point from start to finish. Southern Charm. I had the best experience with James Wellington. He's a gem. Travis and Robert were helpful and very supportive. they all went out of their way to help me during a stressful time. James even went out of his way and sent me a Christmas Card. They're miracles from above read more

A great company with amazing values, when it comes time to replace our roof I will be reaching out! Ryan Todack was knowledgeable and informative! read more

My experience with Fraser Roofing was not what I expected. I had the opportunity to work with two other roofing companies and decided to go with this one. They sent a crew to put my roof on recently, and by the time I got home, I was shocked to see shingles on top of the garage and chimney sloppily placed and visibly taking away from the look of the house. The contractor who should have supervised the crew was not present that day, and sent a substitute. He was nice, however allowed the crew to leave without fully inspecting the job they did. They left my house dirty, and repositioned some of my security cameras. There are at least two security cameras that were repositioned by the roofing crew. After expressing concern, some members of the crew came and hammered down the shingles on the chimney and top of garage, and eventually other issues have been resolved, however it took up to a month for them to be resolved. Regarding leaving my house dirty, the contractor explained that we should let it rain a couple of times to see if the dirt goes away; if not, Fraser will come and pressure wash the house. I did have to report the flashing and caulk that was placed above the garage--looks bad and needs attention. My husband and I just noticed a huge crack in the driveway cement. We are pretty sure this was caused by the heavy duty truck that was sent for the crew to put trash and debris in. When it was picked up, the driver also drove through our grass and you can still see the tire marks. I am amazed that Fraser has all of these five star ratings, given what has happened with our property in Lilburn. Maybe we were an anomaly?? read more

Fraser Roofing is very professional, responsive and thorough! Robert Boggs thoroughly explained all of the necessary work to me. He was cordial, very professional, helpful, and answered all of my questions. I am grateful this company operates with such integrity and I highly recommend Fraser Roofing to anyone. read more

My wife and I are extremely pleased with not only our new roof but the entire process. Ralph made the experience quite pleasant. He educated us on the materials and process and was in constant contact to make sure everything went as planned. Thank you Fraser! read more

Fraser Roofing did an excellent job on the minor repairs we needed done very quickly! David Eagan was very professional, extremely thorough, and went above and beyond to explain the process and what needed to be done! The repairs were top notch and the repair crew was professional. We are very very pleased and will not hesitate to call Fraser Roofing again. read more

I was blown away by the level of professionalism and courtesy I was afforded while working with Fraser. I have a brand new beautiful roof, and I couldn't be happier. Their quality is top notch, and they use only the best materials. They walked me through the insurance claims process step by step while maintaining a level of integrity and honesty that is often lacking in the residential construction field. I would highly recommend them to anyone who's looking for quality work done by ethical professionals who are driven by integrity rather than profit. read more

I had a roof shingle that came off and I called and they came out and repaired my roof within 24 hours, which was a big relief with rain coming. They were so nice and professional and gave very good advise about future issues that I would probably be having. I will definitely be calling again and would highly recommend Fraser. read more

Couldn't possibly be happier with my experience with these guys. They did fantastic work, their crews were great and the owner himself reached out to make sure I was completely satisfied with the work they did. It's hard to believe that this level of customer care still exists in this day and age. I'd recommend them to my family--that's as good as it gets! read more