This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

My husband and I have been seeing Brooke since we moved to the area over 3 years ago. We love her!!…read moreShe is kind, compassionate and thorough. I always leave feeling like she has addressed all of my concerns. She always goes above and beyond. It truly makes a difference. The office staff has been friendly and welcoming. We appreciate Ponce Primary Care!!!

Clarkston Family Medicine offers professional general medical care to its patients. The premises…read moreare clean and inviting with adequate parking. One is greeted with a smile and a genuine concern for your visit. The Doctor listens to your complaint, asks additional probing questions and make sure you understand his interpretation along with the remedy and provides clear expectations at affordable prices. The staff here cares. Wait time is minimal. Walk ins welcomed.

Quality Care Excellent Physician…read more The best in Atlanta for Primary Care Personable Kind I've been coming to Dr Ash's for years and will not go anywhere else. He's no longer with community MD and this is his new office.

From the owner: Dr. AshCare Functional Medicine weight loss read more

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I cannot say enough good things about Cerium Family Practice and Dr. Waters. From the moment you…read morewalk in, the entire staff is warm, welcoming, and incredibly professional. You're treated like a person, not a number, and that makes all the difference. Dr. Waters is truly exceptional--kind, attentive, and deeply knowledgeable. She takes the time to listen, explains everything clearly, and makes you feel completely at ease. I never feel rushed, and I always leave feeling confident that I'm receiving the best possible care. The staff is just as wonderful--friendly, efficient, and genuinely caring. Scheduling is easy, communication is great, and the office runs smoothly. It's rare to find a medical practice where every single interaction is this positive. If you're looking for a primary care provider who truly cares about their patients, Cerium Family Practice and Dr. Waters are the absolute best. I'm so grateful to have found them and would recommend them without hesitation to anyone.

From the owner: At Cerium Family Practice, we go beyond the traditional model of healthcare by providing…read morecomprehensive, patient-centered primary care designed to support different stages of life. Our reimagined approach focuses on preventive medicine, chronic condition management, and whole-person wellness, blending modern diagnostics with compassionate, personalized care. What truly sets us apart is our commitment to proactive healthcare. Instead of waiting for illness to arise, we emphasize prevention through regular screenings, advanced testing, nutritional guidance, and lifestyle coaching. Our board-certified providers partner with each patient to develop customized care plans that address physical, mental, and emotional well-being--because health isn't one-size-fits-all. From managing chronic conditions like diabetes, hypertension, and heart disease to providing women's health, men's health, pediatric care, and geriatric support, Cerium Family Practice serves as your trusted health partner for life. Our team uses the latest evidence-based treatments and cutting-edge technology to ensure precision, convenience, and continuity of care for every patient. Rooted in compassion and innovation, Cerium Family Practice offers a modern healthcare experience that's personal, preventive, and truly comprehensive--empowering patients to live longer, stronger, and healthier lives.

Words cannot express the depth of my gratitude for Dr. Owen. I was SO fortunate to have found her…read moreearly on in my health journey. She took the time to fully understand my symptoms, and ran tests that ultimately uncovered an autoimmune issue and gluten sensitivity--this was over a decade ago before gluten-free menu options and the only bread available was that rice brick. She is compassionate and forthright and is enjoyable to even just be around. I HIGHLY recommend her and her practice!

For five years I've been feeling like crap! (I'll leave out the specifics.) I've had doctors…read morediagnose me with several things, treat me with harsh medications only to make me more sick. I've even had two doctors prescribe antidepressants and assure me all my symptoms were stemming from my thoughts. I now think they were so misguided and misguiding. I heard about Dr. Owen at Whole Family Medicine from a coworker who had been through the same ordeal as I. She said Dr. Owen was the one who pinpointed the issue and set her onto a road of recovery. With some hope that I scraped from the bottom of the barrel, in regards to doctors, I went to see Dr. Owen. I wept on the sofa in her office and laid it all out there. She took a deep breath and began that day to set me on my road to recovery! I'm feeling better every day under her care. She understands my apprehensions with western medicine and works around that. She finds the treatments that I am comfortable doing. She has a very optimistic attitude and a matter of fact way about her that makes me feel safe. But... personality aside (I've had several personality plus doctors who had no clue about healing people) Dr. Owen KNOWS HER STUFF! And...if she doesn't know something she will figure it out. She is open to all sorts of treatments and doesn't judge or cringe when a patient brings in their own idea of treatment. Like she said the first time I met her, " If the crud on the bottom of a pond heals you and makes you feel better, then take the crud off the bottom of the pond!!! I don't need to know how it works but that it works!" She doesn't judge her patients. She actually has compassion for them and is curious about these treatments we want to try. I know. I'm one of them. There is a difference between a doctor who practices medicine and a doctor who practices healing. She is the latter. I'm thankful every day for this woman.

Dr. Guiles and the entire team at Ethnē Health have provided truly exceptional primary care and…read morefamily medicine for me and my two teenage daughters. As a single mother who recently moved to the Atlanta area, finding a trustworthy primary care physician was one of my biggest concerns. From our very first interaction, the staff at Ethnē Health has been responsive, professional, organized, and genuinely compassionate. As a new patient, the initial appointment took about a month to schedule, which is understandable for a busy and highly regarded primary care clinic. Once I became an established patient, however, scheduling follow-up care has been quick and efficient. When I came in with concerning symptoms, what stood out immediately was that Dr. Guiles truly listened and took my concerns seriously. I have a complex medical condition, and he quickly recognized that something serious could be going on. He knew exactly which diagnostic lab tests needed to be ordered, and having lab work drawn on site made the process seamless and efficient. What impressed me most was his follow-up. Dr. Guiles personally called me with my lab results in less than 48 hours and clearly explained the next steps and treatment plan. His attentiveness, medical knowledge, and quick response very likely saved my life. Because of his quick action, I'm still here for my daughters. As a mother, that means everything to me. My daughters depend on me, and knowing that a physician took my concerns seriously and acted quickly is something I will always be deeply grateful for. As a parent, that kind of responsiveness and care provides an incredible sense of security. Dr. Guiles also coordinated a specialist referral, and thanks to his office I was able to schedule and be seen within two days. That specialist team has also been excellent and collaborative, which speaks to how well Ethnē Health supports coordinated patient care. In addition to excellent medical care for complex conditions, the practice also provides thoughtful support for ADHD evaluation and treatment, which has been incredibly helpful for our family. Having a primary care doctor who understands both physical health and ADHD care makes a huge difference for families with teenagers. It is rare to find a primary care doctor and medical clinic that combine clinical expertise with such genuine compassion. I feel incredibly fortunate to have found Dr. Guiles and the entire Ethnē Health team, and I feel confident that my family is receiving the very best care. If you are looking for a knowledgeable, responsive, and compassionate primary care physician in the Atlanta area, I wholeheartedly recommend Dr. Guiles and Ethnē Health. Services received: primary care visit, diagnostic lab testing, on-site lab work, ADHD care, specialist referral coordination, and follow-up care.

previously had a great experience at this office last year, which is why I felt comfortable…read morescheduling another appointment. Unfortunately, this time the experience was completely different. When I needed to cancel my appointment in advance, I was unable to reach anyone despite multiple attempts. The phone number provided in their text messages did not work, and when I found another number online, no one answered. The automated system claimed to allow voicemail, but instead disconnected the call without letting me leave a message. This level of disorganization and lack of communication is unacceptable for a healthcare provider. Patients should not be at risk of fees or penalties simply because an office is unreachable. It's disappointing to see such a decline in professionalism, especially after a positive prior visit.