THE WORST !! I have a 911 Porsche and Franks Auto Glass was recommended to me from a friend and I am so sorry I contracted this guy to do work for me. I needed a windshield replaced and I told Frank I would supply the OEM part. The price was high for installation about $400-500. But Frank assured me the "other" guys do not use the same materials and quality, etc. I said to myself, okay this car is my baby and I will get what I paid for. Boy was I wrong !
My 911 is perfect in every way (in and out). Frank is nearly completed with the job and he comes to me and says, "hey I just want to let you know I found a big tear hole in the front seat of your 911". I was like WHAT?. I looked at it and I was shocked !! A huge tear hole right in the middle of the seat. Frank swears it wasn't him. But not one sits in my front seat, nor do I place any objects ever on my seats. Besides, I am so fanatical about my car, I am always looking at it (in and out). I always place my cell phone on my seat everyday when I drive to work. I would have noticed a gaping hole immediately. IMPOSSIBLE !!
Frank is working with sharp pointed tools which I viewed in his hands. He must have thought I was stupid. I didn't say anything to him because I don't like confrontation. It cost me $375 to repair the seat and it still doesn't look good. I am furious !
Wait it gets better. The rubber seals on the windshield were not matched up and even after the job was done. When I called Frank, he said he will be right back to fix it. Hours later he calls me to say he had another job and needed to get do. (What was that about customer service and quality work?). He comes back and fixes the rubber seals. The next day I used my windshield washer and it was spraying 60% off of the windshield. Mind you it was perfect before !!
When I explained this to Frank, he said he didn't touch the nozzles and I had defective nozzles. SERIOUSLY? Talk about adding insult to injury. Wait it gets even better. I have explained my entire discourse to Frank about the installation and he respectfully says on a voice mail to me that if I wasn't happy with the job, he would offer me a full refund. I thought about this and said, yes to myself. This was the worst experience and my car is permanently damaged as well. I will accept his offer for a refund.
This is the topper, when I called Frank to accept his offer for a refund, he turns around and says, "I thought about it and I am not giving you a refund". I was like WHAT?. How do you offer a refund as a professional business owner and rescind that same offer. I should have realized this snake oil approach. Lastly, I told the story to my friend Bruno who is in a similar business and he said he was surprised at Franks account for the nozzle spray. He said he needed to remove the cowl covering with the attached nozzles in order to replace the windshield. He just didn't want to come here to reset it properly. In short, Bruno took it a part and reset it for me. It works perfectly now. Oh, and the leather repair specialist made a point to comment about the big tear hole in the seat. He said this is extremely tough leather and only a sharp tool could have made this hole in the seat. I thought so !!
Bottom line, If you see a truck that says Franks Auto Glass, Run in the opposite direction !!!! No repeat business here. He's a churn and burn dealer. read more
