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Franks Anatra

4.5 (8 reviews)

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Hazel's - FRIED CHICKEN DINNER

Hazel's

(454 reviews)

$$

Downtown Birmingham

I stopped by Hazel in Birmingham after a workout because I was hungry and happened to come across…read morethe restaurant while walking around. I ordered some food, and I have to say, the customer service made my entire day! I especially want to give a HUGE shoutout to Hillary! She was so kind, welcoming, warm, and genuinely helpful. Sometimes it's the little things that make a big difference, and Hillary went above and beyond to make me feel welcomed and appreciated. I hope the owner sees this review and recognizes Hillary for the amazing customer service she provides. Employees like her deserve to be acknowledged and rewarded because they truly make a difference in a customer's experience. Honestly, if Hazel could clone 10 Hillarys, everyone would walk out of that restaurant with a smile on their face! Thank you, Hillary, for being so wonderful and making my day a little brighter. Hazel is lucky to have you!

I had went to "Hazels" on the corner of Maple and Woodward in Birmingham after leaving my doctor's…read moreoffice and getting some sobering news! I've been there several times with my son and always had a good experience. However, today I walked in and it was like nobody saw me and I stood there at the entrance and I stood there. Two gentlemen came in behind me and the girl saw them and she seated them and then she saw me and she said 'are you here to eat' I said, "of course I'll take the seat by the window facing Maple" and she said "OK go ahead and I'll bring you a menu"! She never did. Eventually, the Server who was working that table. She saw me and she was training another person today and she says I'll be right with you! Well, a minute turned into another minute and another minute and several other people came in and then she came to me and said "what are you having?" I said "I don't know. I don't have a menu!" "Oh" she said "She didn't give you a menu!" I said, No, She didn't give me anything"! So the Server and her trainee went and got me a menu and a glass of water, silverware and napkin! After waiting and waiting for my server and her trainee to return and more people to be seated, my server returned and took my order! Lobster bisque and halibut with green beans no potatoes! Then, for more waiting! And I waited and waited and waiting! They brought my lobster bisque! I tell you! They just do not know how to make a lobster bisque in Birmingham thus far! Not up to par. It was orange and not a bit of lobster in it! Nor the smell of lobster was nowhere near it! I don't know what these restaurants think lobster bisque is. Did not even return to remove my bowl or replenish my water! Never saw them again! Then, I waited another long time until they brought out my main course which was pathetic and the sauce with it was so salty that I couldn't even use it so I did sprinkle some lemon on the fish and try to eat it. The best thing about the meal was the green beans! I ate part of the fish, but it was more or less tasteless! Not one time did my server come to check on me to see if everything was OK and as she was bringing me my check, she poured me some more water, that was really good. The only time she checked on me! The water. Did I tip her? Hummm NO! Oh no oh no! I'm a very good tipper for good service! What could improve? Everything!

Franks Anatra - catering - Updated October 2026

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