1. Franklin Square

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Santa Clara, CA

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Franklin Square

4.0 (13 reviews)

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Review Highlights - Franklin Square

“there is a small farmer's market on saturday mornings next to the post office, one block is blocked off.”

Mentioned in 4 reviews

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Santana Row

Santana Row

3.7(1.2k reviews)
2.0 mi•West San Jose
•$$$

Easy parking Fantastic food…read more Safe Clean Music by small bands Lots of stores to choose from Reasonable pricing Good coffee Family friendly Walk across the street to the mall and a whole new world opens up...

I remember in the heyday coming here when it first opened. Parking was plentiful and free. Fast…read moreforward to today and I can see why all the restaurants are crumbling and the Left Bank and the Mediterranean place folded. Parking is not intuitive. I even scanned the code. It was supposed to register my license plate when I drove off. By the way, it's three dollars the first hour and then additional three dollars extra each hour thereafter. Imagine my surprise when I was able to clock out in 40 minutes well under the one hour. I'm almost home and I get a text alert from Metropolis (the parking service) asking if I wanted to extend my parking because it expires soon? Um, no! I immediately paid the $3 and then it was supposed to scan my license plate when I left. Clearly the cameras aren't working! After fumbling around on the app/website, I got nowhere. Had to spend enormous time getting the chat person to respond and finally they were really no help at all. The online customer service rep only proceeded to gaslight me and claim that I never initiatied the parking service, which is 100% false (you can see the text confirmation I received). Eventually, I responded to the text saying I was gonna report them to the Better Business Bureau. That got their attention. Ridiculous never again I'm done with Santana Row. It's truly heartbreaking and sad, between the murders and crime and the parking nightmare I am done. RIP Santana Row.

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Santana Row - Crate and Barrel

Crate and Barrel

Santana Row
Santana Row

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Franklin Square - shoppingcenters - Updated October 2026

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