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Franklin Plaza Cleaners

5.0 (1 review)
InexpensiveDry Cleaning
Closed • 8:00 am - 6:30 pm

Services - Franklin Plaza Cleaners

Dry cleaning

Stain treatment

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11 years ago

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Green Pond Cleaners - Hole on side of dress and seams do not lay flat on sides

Green Pond Cleaners

(6 reviews)

AVOID AT ALL COSTS Was verbally harassed and had a hanger…read morethrown at me! I brought in an expensive silk dress that needed simple alterations. I had to come back a second time because a man told me that the tailor was not in that day. The woman that does alternations is very sweet. She said that my dress would look better tailored on the sides as well, and I trusted her opinion. I got my dress back the day before my event. She had me try it on and added finishing touches but I was still worried that the work did not come out to be what I expected. I tried on the dress when I got home and the straps popped off, and hole appeared on the sides. I realized that she tailored the sides too tight that now the silk was no longer laying flat. I went back the next morning, the same man was working. I showed him the issues and he said that he was going to fix it himself in 10 minutes. This would be impossible because all of the stitching had to be undone, and i already knew that he did not do alternations so he would've ruined my dress further. I told him that I wanted a refund, and I did not need my dress to be fixed. He got VERY aggressive and was trying to rip the dress out of my hands. I had brought the dress in with my own personal velvet hanger that he took when I first showed him the dress. Before I left, I asked for it back because he had carried it to the back of the room. He kept yelling at me said he didn't have it, and then ending up bringing the hanger back and he THREW IT AT ME. I ended up going to their location in Parsippany where I was refunded by the woman who did work on my dress, and waited for her to take the stitching out, and fix the straps that came undone. The straps were done with different colored stitching. Needless to say, the man working there is extremely rude, unprofessional, and has 0 manners. The woman is kind, apologized several times, but she does not alter expensive clothes well. I got a refund but my $300 dress is ruined.

Since my height falls into the petite category, I have to use alteration services very often. Green…read morePond Cleaners gets it right every time, and very timely. Thank you, guys. All my altered clothes fit perfectly. The staff is friendly and polite.

Franklin Plaza Cleaners - dryclean - Updated May 2026

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