11/7/25- If you care about your loved ones, please read this review (Google reviews paint a…read moredifferent picture than the ones posted here) and visit this facility before sending them here. I wouldn't send my worst enemy. The building is rundown like a dilapidated hospital straight out of an apocalyptic movie, and many staff members are unkind, unprofessional, inconsiderate, and shockingly rude. I genuinely don't understand why people with no social skills or empathy choose to work in a field that requires both -- especially when they're responsible for caring for someone else's family.
My grandmother has unfortunately been here since February 2025, and it has been one of the worst experiences of her life. She hates it there, and it's easy to see why. I had a breakdown the first time I visited her, seeing the conditions she was forced to live in due to an ongoing legal case. The entire place feels bleak. It looks like nothing has been updated since the 90s. Her shared room is tiny -- smaller than a prison cell -- with a barely functioning TV, a dusty, broken AC unit, and filthy, chipped wallpaper. There aren't even phones in the rooms. She's lost a disturbing amount of weight. On top of her drastic weight loss, my grandmother has been sick multiple times while there. During my most recent visit, she was coughing nonstop, struggling to breathe, and still wasn't receiving proper attention. She has also been complaining about pain in her left hand since before September; despite us notifying staff months ago, the issue has gotten worse to the point where she can barely move her finger, and yet they still haven't given her so much as a basic finger splint, something she specifically requested.
You have to call the front desk just to be transferred, and if no one answers -- which is often -- you go hours without speaking to your loved one. When I visit, the halls are empty and nurses sit by the elevators on their phones, yet staff insists they're "administering medicine." Calling earlier doesn't help; no one answers then either.
I began calling at 4 PM. After multiple failed attempts, someone answered but the second-floor line rang nonstop. I tried again an hour later with the same result. When I asked if something was wrong, the attendant said she paged them, got no response, and asked if I wanted to call back or speak to a supervisor.
The supervisor sounded completely disinterested. I explained I'd been trying to contact my grandmother for over three hours, and she cut me off mid-sentence to ask for her name, then repeated the same excuse. I told her I visit frequently and know the nurses on that floor are not that active. She spoke over me, forcing me to raise my voice just to be heard -- and then she hung up. When I called back, she refused to pick up. When I called to ask for her name, the front desk gave only "Miss Chen" and claimed they didn't know her first name. Apparently there's no staff directory? Makes no sense. The attendant (Marie, so she claimed) later said Miss Chen refused to give her full name because I "cursed" at her, which is completely false. I was literally recording the call. I only raised my voice because I was being talked over while trying to advocate for my grandmother.
As a family member, when I cannot reach my loved one because staff won't answer the phone, I have every right to ask why. Their refusal to communicate, followed by hanging up and lying -- is outrageous. They choose not to provide phones to patients, then use that to block families from reaching them. It truly feels intentional, like they're trying to hide how poorly people are treated. If a hospital denied a patient proper care, prevented them from speaking with family, and then refused to disclose which staff were responsible, it would be a scandal -- yet this nursing home behaves exactly that way, with zero shame or accountability. I hold onto the day when she's finally home with us, surrounded by people who truly care, and can begin to heal the way she never could here.
