Physical therapy performed, very good Nursing care for…read moremedication, come on time! Nursing assistant Merrirose, Sondra , very caring & attentive.

My wife spent 9 weeks at The Grand. There are not enough superlatives to describe the staff. A big…read moreshoutout to Amy, Anna, Annetta, Ben, Carol, Melissa, Mikey, Rebecca and the entire staff at #TheGrandRehabilitationandNursing. An extra special shoutout to Stephanie Rodriguez for all her help. The physical therapists especially Melissa and Amy are the best. The positives far outweigh the one or two negatives you may have read in other reviews. I'm so very thankful that we chose The Grand. I wholeheartedly recommend The Grand if you or a loved one are ever in need of physical rehabilitation.

My mom stayed here for 2 months last year and had a very good experience. Could the place be…read morecleaner ? Of course , any place could be cleaner . The staff were very pleasant and helpful, when they weren't being called in 5 different directions. It's not necessarily their fault that they are short-staffed or that some patients have very high needs. We left there ready to continue recovery at home, so mission accomplished. I felt the need to post because I didn't want all the negative reviews to unfairly bias anyone's decision in going to Pavilion.

ABSOLUTE WORST PLACE EVER!!!!!! I had to take my dad out of this place and they completely botched…read morethis discharge procedure and made false claims, about why he was being discharged. My dad came out of that place worst than when he went in. I swear I think they are over medicated individuals every patient in there looks like a zombie. the social worker is completely incompetent and the guy in charge of finance is Cleary unsympathetic to family members.

This place is horrible, the patients be call with no response, they are so rude, left patient in a…read morebroke bed and when ask about it , they said they didn't notice... how you don't notice a patient / see leaning to the side .... It's dirty , floors... ask for a towel and they said they are low

I read a lot of reviews here, I had to admit my cousin John to a nursing home in Dec 2023 ,(now…read more4/19/24 he has been living with FTD for many years & we could no longer take care of him, yes it was a shock at first having him in a nursing home but I visit him every 2 weeks & I must say he is taken care of, the staff that I have seen is friendly towards him, he is always clean when I see him, They spoon feed, him, shave him, he seems to be taken care of, it's a tough job, I am not sure what most people think can be done better.It's a tough situation, could you do better, if yes then do it. Overall after several months of visiting him, I am happy he is there. Danny

excellent care given in this facility I highly approve of the care we weighed all the options and…read morethis was the best

Stay away from this HOLE. They use all these lazy agency aides who leave your loved one in soiled…read morediapers from morning til night. Saw aides sleeping while supposedly on watch by front desk. If you ask for help they walk away or say I am on a break. They leave rooms dirty and if you go to supervision they just cover it up. They do not isolate people during flu season so everyone gets sick. The aides do less than the minimum attempting to feed patients with dementia. This place is hell on earth for the vulnerable elderly.

They are HORRIBLE IF YOU WANT YOUR LOVE ONE NEGLECTED and only give showers once every 2 weeks it's…read moreok But if you truly love your love one DO NOT SEND THEM THERE I have the pics to prove the neglected my little Sister endured she is diabetic and for the time she was there she did see a foot doctor when I finally took her from sapphire and got her home her feet smelled like something had died in her socks and when I took her socks off I broke down and cried because her feet was in such a bad state that I had to clean the dirt and grime off her feet and the toe jam from under toenails that were never cut or clean.. DO NOT USE SAPPHIRE CENTER ON 3515 PARSON BLVD

Sapphire Center not good, the nurses were very unprofessional. They did not follow the doctor's…read moreorders and were irresponsible to the elderly. The nurse assistants yelled at the elderly, causing them to be nervous.

Facility changed my husband's medications twice without consent over a two week period, causing…read moreseveral hospitalizations to stabilize him, overall causing his instability and aggression, never seen before. After six months he is in another rehab after spending weeks in the hospital to stabilize his medication regimen. Though a beautiful place, Waterview does not care for its residents like it claims to do, does not keep in touch with family and health care proxy before making changes, and uses PA's instead of physicians for decision making, at least re. meds. Do NOT recommend for any resident with needs for dementia patients. This continues to be a severly stressful situation since being placed at Waterview, and my husband should not have been put through the stressors of dropping meds and changing them without consultation with primary doctord, our specialists, and the family. In addition clothes were lost and not reimbursed, short-staffed, night supervisor overworked and stressed, with rude behavior toward family and patients..

Always get that welcome feeling as soon as you walk in. Staff is very nice and caring! Thank you…read moreWaterview for the exceptional service.

I bought my mom here a year ago, she's doing as well as can be expected. Staff here are good, some…read moreare there just for a paycheck. However, my mom has always gotten the best! I would only have one negative thing to say is that being that she had a wound vac, and she's bed bound, they sometimes take a longer time to get her out of bed oh the weekends when they are "short staffed", to me that shouldn't make a difference! My mom wants to get out of bed just like everyone else. Other than that, recreation therapist is excellent, she engages all the residents! She's great with the residents, and I think she's overlooked. My opinion!

Director of nursing Karen is a nasty bitch. She bring her problems to work and it's very…read moreunprofessional.the whole facility is very unprofessional. they only do their job when thebig bosses come I wouldn't pick that place if that's the last place I have to die at

AVOID THIS OFFICE!! The front desk and scheduling is…read morecompletely inept. We either get calls confirming appointments we never made, or the office doesn't have record of our current appointments (even though they scheduled them). They cancel 1/2 of the time and have proven to be incredibly unreliable. They have no idea how to run an efficient office. If you want to have your child progress the way they're supposed to, avoid this office like the plague.

Our daughter needed some assistance with pragmatic speech! Within weeks our girl was labeling and…read moreusing sentences for the 1st time. The staff has been completely aligned with our goal as parents and the results have exceeded our expectations! I cannot say enough good things about our daughters experience!

This place is a nightmare. Mrs. Su (director), Susan (social worker) and the rest from top to…read morebottom are all liars. My mom was admitted in the dementia unit for 3weeks with a monitor, she was able to leave the facility at 5am and no one notice until 7am. Thanks to my friend who works in the kitchen manage to find her with a search party. They did not informed us of any detail. Found out because of the friend. Ever since, they have been sending her to ER to three different hospitals in 3days just so they to not have to deal with her. Also, found bruises on her arms. They lost all her belongings and they can not give us a reasonable explanation. They keep telling us different stories to different family members. We made a friend one floor down from us, she witnessed employees hitting and pinching other patients. They mixed her meds with other patients. She cries everyday because she is there and no where else to go. Do you want to put your love one through this nightmare??? They will treat them like merchandise!!! Not only a horrible place but horrible people.

This place is full of careless and dishonest people. My mom was admitted there and later she died…read morein flushing hospital. These people stole my mom's iphone 7 and charger. Disgusting!

Atrocious. I got there to visit my partner. No phone calls. I was not permitted inside. Their…read moredoorbell set off an emergency fire alarm. There was a room full of catatonic looking elderly folk (no offense) staring emptily at one another in a circle. My partner had on filthy sneakers that stank of fungus. His toenails had turned deep yellow from the fungus they let fester there. He had no cane. They couldn't find his hearing aid which he is completely dependent on and affects his balance. Someone claimed they give him walks, his legs have Peripheral Artery Disease and they had large swollen bubbles of possibly retained water. My partner seemed groggy, distant and depressed. They have a yard but the place is like an abusive prison. What kind of assisted living place keeps a deaf man for 12 days without a hearing aid. My guess is one with no doctors or much medical staff. Skip this jail. If you know of someone here, pull a Shawshank redemption and break them out. They claim to charge $3,800 a month for this place. WHO are they kidding!!! Notice there's almost no pictures and their activities calendar stopped in 2017 !! It's not an assisted living facility, it's a warehouse.

From the owner: Sutton Gardens enhanced assisted living, located in the heart of Flushing, NY offers both private…read moreand semi-private suites for seniors who have reached a point in their life where it is too difficult of just not safe to live alone any longer. Sutton Gardens Enhanced Assisted Living staff provide 24 hour personal care and supervision. Sutton Gardens provides a secure home like environment on one floor with no stairs, allowing for safety with ambulation whether someone requires no assistance, a walker or a wheelchair. Sutton gardens is fully licensed by the NYS Department of Health. Care is provided on an all inclusive basis which allows residents to be able to age in place.