2 months ago, my mom stayed on the 2nd floor (vent patients). The PT, nurses and cleaning staff…read morewere pleasant. 24 hour respiratory staff. Patients were on a schedule for changing, feeding, medicine and sunctioned. No wound care, delay responses from MD leading my mom with a week of infection and yellowish/red discharge from the surgical site. Transport to hopsital, which stated my mom's wound was not taken care of and developed a brain infection. We recently came back to pavilion but to their 3rd floor (mom if off vent and tach only). I've been here during late night and all saturday, and barely any room checks or sunctioned and again lacking wound care. Asked about their frequency of sunction, they said "as needed", frequency of room check, they said during med dispense and a few hours later. Unless your family member can speak, its difficult to get the basic services met.

My mom stayed here for 2 months last year and had a very good experience. Could the place be…read morecleaner ? Of course , any place could be cleaner . The staff were very pleasant and helpful, when they weren't being called in 5 different directions. It's not necessarily their fault that they are short-staffed or that some patients have very high needs. We left there ready to continue recovery at home, so mission accomplished. I felt the need to post because I didn't want all the negative reviews to unfairly bias anyone's decision in going to Pavilion.

It's taken me over 8 months to write this review. My father died shortly after staying at this…read morefacility for respite. He stayed at this facility for a total of 8 days in which he gained over 30lbs in fluids from edema. No one could tell me why the edema was not noticed, none of the family members or emergency contacts were notified of change in condition, and when we tried to follow up there was no answers and we didn't even get a I'm sorry or concern that someone who was a patient at this facility was in intensive care for fluid overload and passed away. I write this because I've lost greatly making the worst decision to trust Sutton gardens with caring for my loved ones.

Atrocious. I got there to visit my partner. No phone calls. I was not permitted inside. Their…read moredoorbell set off an emergency fire alarm. There was a room full of catatonic looking elderly folk (no offense) staring emptily at one another in a circle. My partner had on filthy sneakers that stank of fungus. His toenails had turned deep yellow from the fungus they let fester there. He had no cane. They couldn't find his hearing aid which he is completely dependent on and affects his balance. Someone claimed they give him walks, his legs have Peripheral Artery Disease and they had large swollen bubbles of possibly retained water. My partner seemed groggy, distant and depressed. They have a yard but the place is like an abusive prison. What kind of assisted living place keeps a deaf man for 12 days without a hearing aid. My guess is one with no doctors or much medical staff. Skip this jail. If you know of someone here, pull a Shawshank redemption and break them out. They claim to charge $3,800 a month for this place. WHO are they kidding!!! Notice there's almost no pictures and their activities calendar stopped in 2017 !! It's not an assisted living facility, it's a warehouse.

If you are an active older adult looking for a warm community, a safe environment, lovely…read moreaccommodations, stimulating activities, tasty and varied meal options, and access to transportation options that free you from depending on a car, then you might consider Flushing House. I have been a resident for a few months now and I highly recommend it. The location is extraordinary. It is on a quiet street, but two blocks from the hustle and bustle of downtown Flushing with its many stores and transportation options. Manhattan is an easy commute, just a 5-minute walk to the LIRR station and a 15-minute ride to Penn Station or Grand Central. I work part-time in Manhattan, and I've never had an easier commute! Queens College, with its plays and excellent musical offerings, is a quick ride on a nearby bus. Flushing Town Hall with its stellar jazz program is four blocks away. The beautiful Flushing Library is an easy walk, as is Macy's and one of the best pizzerias in Queens. Here at Flushing House itself, there are many interesting offerings - book club, language clubs, exercise programs, both domestic and foreign movies, and a lovely rooftop atrium that is open 24 hours a day. There are many food options at each meal and, once you realize all the choices you have ( on and off the menu) you can always find something you like. One can pick up meals and take them back to one's apartment, but the communal dining room has been a way for me to meet other residents and make the acquaintance of some lovely people. The staff is kind, hardworking and understanding with residents (even when a resident might be cranky!). My apartment is very sunny, clean, and comfortable, and weekly housekeeping is included. If you are an active older adult wondering what the next step in life should be, come to one of the frequent open houses that Flushing House hosts and see for yourself. You may find, as I did, that it is a lovely place in a great location with a price that is very reasonable considering all that is included.

BEWARE! DO NOT SEND YOUR LOVED ONES TO THIS PLACE! We put a $5500 deposit down for the waitlist…read morefor a 1-bedroom apartment on 2/14/26 but told them to take us off the waitlist on 4/22/26 since we no longer needed it. They were supposed to refund our deposit within 6-8 weeks. It's been almost 3 months, numerous phone calls, emails, texts and still no refund check!!! NYS has a 14 day law on refunding security deposits! This is ridiculous! Are they running a legit business or are they running a scam??? Now, no one calls back or returns emails. I have filed a complaint with the state attorney general's office and I will be taking Flushing House to court. If they are so shoddy in administration, how could they possibly be doing a good job running the independent living facility? I am just glad we decided not to put my elderly parents here. There is something not legit going on in this facility. If I can give them a 0 star, I would. 1 star is too good for them.

My mother, Annilde DeCenzo, was a resident at The Grand Rehabilitation and Nursing at Queens until…read moreshe passed away on February 20, 2023. Overall, our experience with the facility was a positive one. My husband and I visited almost every day during the year she lived there. There were occasional concerns regarding cleanliness and medications, but when we brought those concerns forward, they were addressed. We were especially grateful to a compassionate staff member who called us late that evening to let us know our mother had entered active dying so we could be with her during her final hour. It is because so much of our experience was caring that I feel compelled to share what happened next. While my husband and I sat quietly beside my mother's bed, holding her hands and saying our final goodbyes, the overnight nursing supervisor entered the room. Without introducing herself, she looked at us and repeatedly stated that because my mother's IV had been discontinued, "you are killing her." We were stunned. We had not made any medical decisions regarding my mother's care. We had simply responded to the facility's call informing us that she was actively dying and that we should come if we wished to be with her. Instead of allowing us those sacred final moments, we found ourselves trying to understand why we were being accused of causing our mother's death. My mother passed away approximately one hour later. Families remember these moments for the rest of their lives. The final hour with a loved one should be treated with compassion, dignity, and sensitivity. Regardless of any medical misunderstanding, this was neither the time nor the manner in which to speak to grieving family members. I share this not out of anger, but in the sincere hope that no other family experiences such an unnecessary and deeply painful interruption during one of the most vulnerable moments of their lives. Despite this experience, I remain grateful to many members of the staff whose kindness and compassion toward my mother and our family will never be forgotten.

STAY AWAY FROM THIS PLACE !!! There are only a select few…read morenurses that really do their job the proper way. When the patient rings the bell for a diaper change, more times than not, no one will respond and there you sit with a sopping wet diaper for over an hour. The meals are awefull, you might opt for a peanut butter and jelly sandwhich instead. They only care about the $700 a day medicare pays them for your keep. They lied about my blood test results until I got a copy of them and they said "Where did you get this" ? Physical Therapists are WONDERFUL. 5 stars to Dianna and Jim !! You guys are Fabulous.

Technically this isn't a homeless shelter because ppl live here permanently on government…read moreassistance. The staff is hit or miss. They're actually pretty nice ppl but put up with a lot of special needs issues and being in New York, they're very stand offish with new people. I come by every few months to donate my used clothes to the front desk because some people here really don't have much and the staff here knows who needs what. Old shoes, coats, polo shirts, cargo shorts and touristy T-shirts have a purpose again. If you're reading this review, keep them in mind when you're looking at a pile of clothes you don't wear anymore. Bring it here and ask for "Effie" and she'll make sure it gets distributed.

Good available staff when needed but the physical structure has to be improved well enough to get…read morethe proper balance of the good patients and staff

Inovelio Home Care brought the necessary, We needed care to my family, we love our Aunt and you've…read morerenewed her life and uplifted our spirit, real excellent job beyond ordinary, God bless you

From the owner: We at Inovelio Home Care are a highly-qualified team of experienced and compassionate caregivers,…read morededicated to providing superb and exceptional personal home care services to both the elderly, physically-challenged and your precious newborn.

I wouldn't recommend. The staff that is there is friendly. Management is great but overall the…read morefacility needs a huge redo. I will insert photos. The food is disgusting, I understand that it is a kosher facility but the options, presentation for food is horrible( see photos below). Albeit a Kosher facility they can learn to have beater options of food while still keeping it kosher. The soup looks like it was someone's half touched dinner and it just was recycled. This is an area that can be fixed and it's not. I guess because the staff and management isn't affected by it so it's of no importance. The laundry, horrible the white towels look like it's been used and just placed back. Some are torn and have not been changed.

Zero stars. This place is the worst! My mother was on the memory care floor. They do not…read morecommunicate with the family. The administration is unethical, obnoxious, uncaring, and they lack transparency. It is nearly impossible to reach the administrators and they don't return calls. They sometimes reply to emails. My mother lost over 60 lbs in 4 years with no explanation. They didn't ensure her thyroid was checked to tailor her medication and she nearly died. They lost her dentures, luggage, and her clothing and did not reimburse. We had to do hwr laundry because they were putting other patient's clothing on her, even underwear!! The Serenity coordinator was a cranky obnoxious woman who eventually calmed down but her title is a total misnomer. My mother fell several times, probably because they were not ensuring she ate enough. Her last fall led to a brain bleed, lengthy hospital stay followed by a lengthy rehab stay. Watwrford lacked the professionalism and decency to let us know they were discharging her so we could find another place for her. They told the rehab to inform us. Needless to say during her 3 months, and counting, in the rehab we were considering they may not be a safe place for her. Now that we have considered everything we know for sure she was not safe their and we are fortunate she didn't die in their care. The administration also posts positive reviews on their site to skew their rating.

I am the guardian for an 89 year old friend who needed placement in assisted living. Upon further…read moreresearch it was determined he required to be placed in a memory care unit. This is a challenging and complicated journey in New York City. Senior Care Authority was a lifesaver and a blessing. Strategist Josie Lawrence carried us through the process: interviewing and visiting us several times, working on and analyzing our financial situation, lining up tours, driving and accompanying me on the tours, seeking my feedback and offering expert advice, and helping me move my friend into our final choice. She continues with follow-up now that my friend is successfully living in an excellent situation. Senior Care Authority is knowledgeable, experienced and compassionate. You can trust them with your loved ones.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

I read a lot of reviews here, I had to admit my cousin John to a nursing home in Dec 2023 ,(now…read more4/19/24 he has been living with FTD for many years & we could no longer take care of him, yes it was a shock at first having him in a nursing home but I visit him every 2 weeks & I must say he is taken care of, the staff that I have seen is friendly towards him, he is always clean when I see him, They spoon feed, him, shave him, he seems to be taken care of, it's a tough job, I am not sure what most people think can be done better.It's a tough situation, could you do better, if yes then do it. Overall after several months of visiting him, I am happy he is there. Danny

"Abandon hope all ye who enter here." The stench, the substandard level of care, the filth.read more