What a nightmare and very poor experience. Check Angie's List for similar poor reviews: I contracted with Franklin, Fence and Deck to replace my wood deck (also installed by Franklin, Fence and Deck) with a composite Timbertech deck. What should have taken 2 weeks max, ended up taking over 3 months and 2 separate crews. The first crew did a horrific job and even failed the code inspection for the frame (I had to call the city and have them come out to inspect the deck since I was concerned with the workmanship...despite Mike Costello (owner) telling me the workmanship was up to code). Mike Costello's initial approach was to argue with me and dispute the poor workmanship. He ultimately had to own up to his incompetence after failing the code inspection and finally inspecting his team's work. After multiple arguments, Mike finally agreed to put another team on the job, remove the entire composite deck and correct the problems created by the first team. Once Mike advised me the deck was completed (2nd time and 2 months into the job), we conducted a walk through and I pointed out multiple areas of concern (poor cuts, uneven decking and just plain poor workmanship). Mike's crew advised me he instructed them to use the same material to cut down on costs. Again, I found myself having to argue with Mike about delivering a high quality product. He finally agreed to replace many of the composite boards and railing (ruined by his team's poor workmanship) and we proceeded with another 3 weeks of work on the 3rd attempt of the deck. Franklin, Fence and Deck is a poor excuse for a deck company and only completed the project due to my persistent oversite of Mike and his team. I strongly discourage anyone from contracting with this company. I also recommend anyone that has used Franklin, Fence and Deck in the past to have an inspection completed on their deck. read more
