My husband used Franklin Cleaners frequently when we lived in NxNW. They always did a prompt, nice job and were very friendly to him. I felt compelled to write a 5 star review because of our most recent experience. My husband dropped off dry cleaning in the end of March 2021. We moved out NxNW in April 2021. Franklin Cleaners called to remind him about his dry cleaning still being there in July 2021. He finally mentioned to me in January 2022 that he might still have clothes there. I was sure that they wouldn't have held onto them for nearly a year, but I was wrong. Franklin Cleaners still had them and were super kind and understanding when I went to pick them up. Technically we don't live in this neighborhood anymore, but I'll be making an effort going forward to use Franklin Cleaners anyway because of this thoughtful experience. read more

I relocated to the area and found this place right away and never went anywhere else. The owner is great and super friendly. I don't compare prices when I find someone who does a great job. I used them for a couple months for wash and fold and dry cleaning before I had to leave for 3.5 months during Covid spikes. When I came back, I walked in and she (Mai I think is how you spell it) remembered my phone number (my account) as I walked through the door...wearing a mask. She remembers her customers, and that means a lot. So long as I'm here, I'll go nowhere else. Highly suggest taking your business there. Wash and fold, shirts and suits, all get fantastic treatment. read more

Great experience with this dry cleaning service so far. I've brought my winter coat and a delicate, handmade quilt, and both cost only $20, were ready within a few days and were properly cleaned. The quilt was even returned to me in a nice zip-up (reusable) plastic bag for clothing storage. I definitely recommend them for the price, quality and convenience of location. read more

They charged me $25 to dry clean a vintage fur jacket I adored. The button was coming off but I was going to replace it anyway. My goal was to get the vintage smell out of it. I also want to note I wore the jacket once. That being said, I just picked up my coat and the smell is still there. I also notice a huge hole in the armpit along the seam. I started to just go ahead and sew it but then I noticed a huge chunk of thread hanging out the bottom and to my horror I notice the whole seam came undone!!! This coat was in great shape when I dropped it off and now I have to stitch the entire coat because I wouldn't trust them to sew it properly. It was my first and last time going Update: they were willing to fix it! Now I was also told it couldn't be their fault and the coat was old (in other words not their fault) but hopefully they will remedy the stitching and I'll gently clean it at home. Final say: my coat is fixed but the seam came undone under the other sleeve. Idk what their process is for dry cleaning but it's rough. read more

Franklin Cleaners - Laundry Services Near Me - Philadelphia, Pennsylvania

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I had some alterations done and wasn't satisfied. I gave them a review that wasn't good. When I returned with one of the items the woman was angry at me. She asked why I did it. Of course I came back for them to fix it. I asked for the owners name and number. She wouldn't give it to me. Of course when I picked up my pants the second time it's still wasn't right. I asked her was I a good customer. I've spent hundreds of dollars at this place. Now I call this place CAN'T GET RIGHT. Reviews are for the management and customers. Why should I give you a good review when you still CAN'T GET IT RIGHT. You have LOST A GOOD CUSTOMER. Your NASTY ATTITUDE doesn't HELP either. read more

I had a couple of shirts damaged at this cleaner. Literally smashed buttons, like barely holding on to the shirt (top button). Also, burned a sleeve cuff... As someone else mentioned, I also tried to bring it to their attention, but the response was aloof/vacant. Have not been back since. read more

I needed same-day service to get my bridesmaid dress steamed and pressed. I called at 8am and they said it could be ready by 4pm if I dropped it off before 10am. It was $8.50, on time, and looked perfect. read more

My husband and I have used the services of Franklin Cleaners several times in the past and were very pleased with them. Last week my husband gave 12 shirts for dry cleaning and when he got them back we noticed that one of the shirts was torn on the sleeve (see picture). The following day my husband departed for a conference and I went downstairs to the dry cleaner's to show them how they ruined the shirt and discuss a resolution to this issue. Instead of resolving the situation by apologizing and offering a sort of reimbursement, the woman kept insisting that this tear in the shirt's sleeve was there when we brought in the shirts for dry cleaning (it certainly wasn't). She said she saw it immediately after we dropped the shirts off but she went ahead and dry cleaned the shirt anyway. When I asked why she cleaned it when she saw that the shirt had two holes and, most importantly, why she didn't say anything when we picked up our shirts, she just said "I can fix it for you". I am sharing this story to make people aware of the behavior of the people working at Franklin Cleaners. My husband and I were always pleased with their services and we acknowledge that when a store is very busy, once in a while a mistake will happen and a piece of clothing will be accidentally destroyed. We understand this, it's only human. But refusing to acknowledge the mistake is unprofessional. When it's followed by "I can fix it for you" in a way that implies that it was our fault and they are doing us a favor, it's even worse. I would not have posted this message had Franklin Cleaners acted professionally, acknowledged their mistake, and offered a realistic solution. read more

I have been a loyal customer for 3 years. Very sweet owners! Always accommodating, honest, friendly and efficient. We have had no issues. Very reliable and great alternations. (Also please note that any reviews here prior to 2013 are from the previous owners so please ignore) read more

One of the more reasonably priced cleaners in the Fairmount area with friendly proprietors and good service. I recently took a white wool dress with an old brown stain on it and they got it out completely. I also had a pair of pants with a water stain on it and they were able to get that out as well. Very satisfied customer for the past couple years. read more

I have been going to Franklin Cleaners for the last year. It is an excellent cleaners with friendly owners, quick service, and 100% satisfaction. I had no problems and the turn around is very quick! read more

This cleaners already closes somewhat early (at 6:30pm) for working professionals, and this is the 3rd or 4th time that the attendant has failed to stay until the closing time, the previous time being NYE when they posted a notice that they'd be closing 4pm instead of the usual 5pm AFTER I had dropped pants off to be hemmed early in the week. The latest incident however, on 1/31, I called the cleaners at 6:23pm to ensure they'd keep their doors open, and made multiple rings and no one answered. When I finally pulled up at 6:28pm the doors were locked and the lights were off. When I peeked inside the door, the clock on the wall was set 5 minutes ahead so the attendant left early, and now I don't have my shirts. I give this cleaners plenty of business however I don't feel valued as I feel this business takes its customers for granted. I hope the owner can fix this or I'll have to take my business elsewhere. *I was prompted to leave a picture but I want to remain anonymous as the attendant/owner is a nice lady and I don't want a confrontation I just want them to honor their posted business hours* read more

Totally RUINED a very expensive suit and took absolutely NO responsibility. Moreover, because I did not notice the damage to the fabric until I got home, they accused me of wearing it and ruining it myself. They completely refused to even entertain the possibility that damage could have occurred in the dry cleaning process. DO NOT TAKE ANYTHING YOU VALUE TO THESE PEOPLE!!! read more

The new owners are super friendly and I'm always happy when I get my items back - clean, returned quickly, and reasonably priced.

I had used this dry cleaner since I moved to Philly last July. They were close to my apartment, reasonably priced, and they always did an o.k. job - UNTIL THEY RUINED A BRAND NEW POLO DRESS THAT I ONLY WORE ONCE AND REFUSED TO TAKE RESPONSIBILITY FOR IT. I understand that things happen, but why they refused to apologize and make me whole as a loyal customer is beyond me. If I were you, I would avoid taking your dry cleaning here and choose a place that is more professional and actually treats their customers right! read more