Hi My Son and myself were in your establishment yesterday afternoon, 7/10/2017 and although we had to wait for around 15 minutes for a table which was ok, when we were seated we ordered our meals which the staters didn`t take long to be served at all, however, the mains were a different matter, we must have waited about 20 to 25 minutes for our main meals, and when they arrived the chicken was over cooked and cold also the pasta was almost cold too, there were hardly any mushrooms in the dish and my son ordered a bacon/ cheese burger with fries, which were only lukewarm, we were very dissapointed in the meal considering how much it cost, which was around £34.50, however, I went to Frankie and Benny`s in Nuneaton on Thursday lunchtime, and things were very different, the meals my friend and I ordered were hot and delicious and we didn`t have to wait long at all, although the place was quite busy, the staff were very friendly and polite, and we had excellent service throughout, I have been to Frankie & Benny`s a few times, and its the first time I have experienced such bad service, very dissapointed with this,
Yours Sincerely, Ms T.M. Starbuck read more