Absolutely the worse food I've eaten.The service was appalling, after a 45min wait at the table the food arrived, 1 burger was full of fat and had a hair in it ,the chips were stone cold ,asked waitress to change chops for fresh ones ,she brought down the greasiest dirtiest chips I've ever seen ..I complained and the burger meal was taken off bill ,,Never again will I darken that so called restaurant, appalling food ,appalling service and appalling prices for extremely sub standard food ..,,I have to give 1star in order to post but my stars are 0 read more

Irish breakfast, pastries and coffee here! Basic and modern. Get the carbs and caffeine in for the day of exploring around! read more

Last week I had my first Christmas dinner of the year... complete with party hats and crackers! Never too early! Barry and I headed out with our friends Kieran and Emma-Jane to have a Christmas get-together and to try out the new Frankie & Benny's festive menu. We met at Victoria Square and were shown the menu which is 2 courses for £16.95 and 3 courses for £19.95. For starters I went for the Mac 'n' Cheese cake, because I was really intrigued! It's traditional mac 'n' cheese which has a crispy coating and was served with BBQ sauce and topped with winter coleslaw. I love mac 'n' cheese so enjoyed my first course. Barry chose the smoked salmon bruschetta and was delighted to get three ciabatta crostini topped with salmon, lemon soured cream and rocket! Kieran picked the pulled beef salad, while Emma-Jane decided on the Buttermilk Chicken tenders. She really enjoyed the sauce it was served with, which turned out to be their signature salsa verde mayo. All very happy with the starters! For mains I think we were all very tempted by the traditional Christmas dinner! A Christmas party isn't complete without turkey or chicken right?! But in the end, we all decided to try something different to get a real feel for the menu. Kieran stuck to his guns and went for the Festive Dinner which is half a roast chicken with pigs in blankets, stuffing balls, rosemary roasted potatoes, mixed vegetables and red wine gravy. What can I say about the Christmas dinner! It was huge and I don't think he managed to finish it! Barry went for his old favourite, the Bacon Cheese burger, which came with a side of chips served up in a brown paper bag as if they were from a traditional chip shop! An interesting touch! Emma Jane decided upon the Maple flavour glazed gammon and fries, while I picked the dish which intrigued me the most again- the Mojito Salad! I'm not a huge fan of salad but anything that tastes like mojito is good for me! There were lovely flavours of mint, lemon and lime which came through. After all that, we debated if we should go for the third courses. In the end I couldn't resist! I picked the Peach and Raspberry Pie, while Emma-Jane went for the Christmas fave, the Chocolate Yule log! The sweetness of the peach and the tartness of the raspberries really tickled the taste buds so I'm really glad I had the dessert. It was a great way to end. Our total bill (for two 3-course dinners and two 2-course dinners as well as cocktails, coffees and soft drinks) came to just over £100. We all enjoyed it and it was great value for an early relaxed Christmas do with friends! read more

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Date night with the missus at Frankie and Benny's Dine in the Dome at Victoria Square!! We arrived at Frankie and Benny's around 6.45 this evening and relaxed over a drink whilst we looked at the 3 course menu for our special Evening meal in the Done at Victoria Square. We were escorted to the Dome by Justin the manager. On arrival there was a glass of Prosecco each, which we passed as we were both driving. We shared the starters of garlic mushrooms and Calamari. For mains we had the salmon and haddock fish cakes with fries and peas and chicken parmigiana which was served with garlic fries and spaghetti. The meals were tasty and portion sizes were big but I felt the chicken batter was a touch salty. For dessert we shared the banoffee basket and cinnamon waffle crunch. These were rich, creamy and sweet...... The Dome was elegantly decorated and there was entertainment provided by a DJ spinning some chilled out tracks and songs from yesterday year. There were nine other couples enjoying the evening. The staff were fantastic and very courteous. What a fantastic experience in a truly remarkable venue!!! Well done Frankie and Benny's and Victoria Square. read more

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I cannot really understand this Frankie and Benny's kicking that is going on. The food is worthy of somewhere better than a shopping centre. They staff, though a little bit slow, were very polite and welcoming when we came in. The decor is proper American diner / 50s style which though seems a bit similar to TGI Fridays. It must be the same stereotype that you get when it comes to "Irish" bars abroad. It is not a totally original restaurant but if has some great offers which cannot be sniffed at. We went for the two courses of specials for £9.95 and after my chicken wings and then my wrap which were both really good and very tasty, I thought I would splash out and get us desserts for two quid extra. Not a bad wee treat. Ok so I'd admit the place may not win many awards, but it is a damn-sight better than other food places in Victoria Square and with great food, lovely (slow) staff and offers which leave you full and happy, it is hard to beat. read more

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Wow. John review is the most devastating review I have read in quite a while! I can see where he's coming from. The place is rubbish! I'm not a foodie at all, but I know what a ready meal from Iceland looks like and it's strikingly similar to that of a meal from Frankie and Benny's. I went here for lunch one cold winters day after being dragged around shops for what appeared to be an eternity. I was having a pretty dull day and was hoping it would be improved by some nice food. I went for the burger. Which is simple enough. They took my order and brought me over a frozen slab of meat with absolutely nothing on it whatsoever. Being to hungry to even bother to ask for toppings, I tucked in. It tasted dreadful. It would have been a cheaper and very similar adventure in taste if I had just licked the floor. read more

If you like to dine surrounded by screaming kids whilst experiencing slow, unpleasant service and mediocre food then Frankie & Benny's is the place to be. Even if you visit in the late evening you can eliminate the screaming kids, but you've still got the poor service and food. You get the picture. I don't like it and much to my horror I have a friend who really used to enjoy eating here. Therefore, unfortunately, I've dinned in Frankie & Benny's quite a few times in the past. However at a recent and final visit the food was exceptionally bland and staff exceptionally rude. Plus they refused to honour a Perks Card discount because we had not 'declared' it before ordering our meal. Yet strangely, the far superior Wagamama and Pizza Express in Victoria Square have no problem with giving Perks Cards discounts when the card is presented at the end of the meal. After this recent, unpleasant and particularly horrible dining experience, even my friend has come to his senses and refuses to dine here again. For which I'm very grateful. A place best avoided. read more

Must say im here is defo a hit and a miss, but i stil keep coming back defo dnt cum as much as i use to because so many times its been bad I came here on monday will wasnt i surpised the food was great and service was fantastic..Darren r waiter couldn't do enough. We tried the piza the American hot was nice for a wee change, also chicken strips r lovely Thanks to Darren for great service and food we will be back next week read more

There is a certain wary expectation when the waiter informs you that their house gravy is an "onion gravy", particularly when you order said gravy and he responds with a slight tone of warning in his voice, as if the fact that it's an onion gravy may make you change your mind about your gravy order. Of course, he didn't realize who he was dealing with and I placated him with a slight wave of my hand and cheeky smirk. The dish accompanying the onion gravy was a cheeseburger and fries and the sauce arrived piping hot in a very tiny gravy boat; a welcome change from other chain restaurants and their ceramic condiment bowl or - God forbid - a small plastic cup. I dipped the first fry in and the gravy adhered to the chip in a hearty manner, perhaps about 70% opacity, a high number in spite of my low expectations. Hints of onion as well as red wine favouring danced on my tongue upon the first bite, with a delightful note of balsamic vinegar rounding out the experience in an unexpected way. It tasted quite like a home made gravy; something an Italian grandmother would create in her kitchen while having a yelling conversation with her neighbour about the quality of that years grape harvest. It tasted good, but it's downfall really was the onion aspect of the recipe. Out of all the ingredients you can put in a gravy, onion is perhaps my least favourite, and it's unfortunate because the presentation and fry-adherence level was surprisingly high. I would recommend this gravy though - in a sea of chain restaurant gravy-failures, this fish swims to the top of that particular pack. More gravy reviews at: https://gluttonforgravy.wordpress.com/ read more

The title of this review is Frankie and Benny's never fails to disappoint, My wife and had a terrible experience in Frankie and Benny's in Edinburgh and we both said we would never go back which I have stuck to as I was not there on this occasion but when my son and his girlfriend came for a visit my wife took them in there for breakfast and they had pancakes the sauce was too sweet and as far as the pancakes are concerned my wife said she has had better in McDonalds read more

Served super speedy on a busy day was the first impression of this place. We were on the move, sightseeing, so a quick lunch from the great lunch menu is exactly what we were after. The food was as good as in any other Frankie's and we were pleased with the value for money, ready to pay the bill. Then the trouble started.. After receiving the bill, we waited around 20 full minutes before our waiter came back to our table to process the payment. We were really frustrated at this, given we were in a hurry to get out and see Belfast. We also quickly learned that our promotion voucher was not eligible on our lunch menu, despite us not having received any indication of this previously. Not impressed. Won't go back. read more

Your children will love Frankie and Benny's; you will be neither under nor overwhelmed by it, hence my 3 star rating of A-OK, because it is OK. Kids will love that it's American styleee, bright and noisy and therefore they can be bright and noisy too. The menu also appeals to kids - pizza, hotdogs, chicken burgers and at £3.95 the kids meals are good value and include a desert and unlimited soft drinks. Not so good if you are planning to put them to bed anytime soon. The adult menu is very long and I lost interest half way through it. Lots of BBQ sauce, potato chips, onion rings, Cajun spices and Monterey Jack cheese. The food is pleasant enough, but when I am paying £5 for a starter and £12 for a main course, I like a little bit of sphositication. So my advice is to go at lunchtime for the 3 course meal at just under £9. £9 per adult and £4 per child is good value in my book and you can relax knowing that the kids don't have to whisper. A good choice for a daytime family meal. read more

Any review on Frankie and Bennys has to come with a big caveat. Yes, the food is absolutely beautiful; I particularly recommend the succulent BBQ wings and pizzas, especially the Calzone. And I love the American diner feel it has, making it one of my favourite restaurants. But customer service is pretty damn bad. I mean, charging me a £1 for each extra topping I have on my pizza, despite the fact that it's meant to be on special offer? Then, there is the wait. We arrived there at 8.30 and didn't get away until near 11pm because the kitchen kept messing up our orders. And waiting 45 minutes for each dish just wasn't acceptable. This wasn't a one off occurence; it happens every time I go there and I know of other customers who have made similar complaints. For this reason, I give it a 2 star rating. read more

Frankie & Bennys - Italian Near Me - Belfast, BFS

This is a New York Italian Restaurant & Bar - The instantly recognisable red neon sign and warm, inviting interior they hope will ease you into the Frankie & Benny's experience before you can take your coat off. This restaurant attracts everybody from couples and parties of friends, to families treating themselves to a night out! Children are extremely well catered for. The fact that kids are well catered for will probably make a few alarm bells go off and so they should. This is a family restaurant so that means that its is really no good for couples or anyone just wanting to get a quick bite to eat. They do refills which is pretty sweet but that doesn't really make up for the overall blandness of it all. You can get all the food you would expect and while you won't have a bad meal you certainly won't have a memorable one. read more

Went here for breakfast this morning and was disappointed slow service (they weren't busy) and when food arrived it was cold and the toast was burnt as well. Didn't complain as we were too tired & hungry and didn't want to wait any longer that we already had. It was left on the pass too long before waiters collected it. Value for money if the food was warm! read more

I like he decor in here. As for the food it is bland, but okay. It isn' really anything special and there are only a few nice dishes on the menu, such as spaghetti carbonara- the rest aren't that great at all. One of the main draws to Frankie and Bennys is the low prices. They offer great value for money, with special offers on all the time. Another good thing is that they'll refill your drink for free- not beer, it doesn't work that way! It's got kind of a family diner vibe going on so would be good for families, just as long as you're not after something special. read more

Ahh my old friends Frankie and Benny, these guys have got me through plenty of hangovers at University and now back home when in need of some lunchtime nourishment. You know what you are getting with Frankie and Benny, traditional/stereotypical Italian cuisine. Just simple food at an affordable price. This place impressed me recently when I went with my sister my nearly 3 year old and 1 year old nieces, they catered for kids really well, even supplying my older niece with a colouring book and a learning book. Although I think I ended up colouring in all the pictures while we waited for our food and then started on colouring the table, because this was one hell of a wait. Luckily my little niece was given her food while we had our starters but the service for us was just poor. At peak times this has got to be expected but it got to the point my sister had to ask the waitress had they forgotten about us, from that point on we were A-listers. All in all Frankie and Bennys is a safe bet especially with kids, but I would avoid it at the peak times as it can get a wee bit cramped and service can get a little slow. read more

Do not buy the new york chicken £12 brick for half a chicken fillet, 2 cheap ass onion rings and ( stacked high with bacon) half a piece of bacon with watery BBQ sauce, over priced weatherspoons. There are better italian in belfast for the money, Villa italia, sporanza's and the chubby cherub. read more

Was here following a competition we won, we got the burger and chips with a dessert, I thought the burger wasn't great at all, the burger was gristly in my opinion and sloppy , they poured on top of the burger what looked like black goo and it tasted awful, one of my worst burgers unfortunately because i had high hopes for Frankie and bennys, even worse it was our first time here, the chips were nice and crisp, I got ice cream and chocolate brownie and oh my it was the nicest brownie I've had, the ice cream was gorgeous and creamy. If I were to go back it would only be for a dessert. read more

Nice restaurant, good ambience, service was a bit slow but food was good. We ordered chicken wrap, chicken parmigiana, chilly fries, chocolate ice cream with brownie. Chicken parmigiana and fries were the best, we really enjoyed it. However, was not happy with their wrap, very bland. read more

I've been eagerly awaiting the opportunity to review this... restaurant for the last few months, and now it's my chance to put the record straight. I do think of myself as a foodie (I've been cooking for 10 years, professionally catered, blogged, written and reviewed in publications and generally spent a lot of my disposable income on food and drink) however I understand that not everywhere will, or should reserve the same level of finesse given to top end cuisine. It's expensive, complex and not an everyday thing. I love finding the cheaper place, still retaining an interesting and varied menu but well priced, simple. A good example is somewhere like Ginger's pre-theatre menu. Well, it was a chilly night.... the cupboards were empty and it was either a takeaway or going somewhere for a bite. Now, money was not at it's most plentiful so it would have to be cheap. We headed over to the fantastically designed but slightly pointless Victoria Square to see what was on offer. Pizza Express? Too full, TGI too pricey for what you get, Frankie and Bennys? ...just right? (it wasn't quite the Goldilocks and the three bears routine) Greeted by a kitsch pseudo American diner and a sign proclaiming two courses for a meagre £10. Why not. We took a while to be seated, to be fair it was packed with families and screaming children but still. Had a look at the drinks menu and ordered a Michelob (one of the very few macro American lagers worth having from time to time since they reverted back to an all malt recipe... I'm needlessly anal...) The only good part of this review is the drinks prices are rock bottom. There, that's that over. The standard menu was a combination of all sorts of meaty burgers, a spattering of steaks, pizzas and similarly suited accompaniments. We chose the smaller offer menu that we'd seen on the way in, denser but still, roughly similar to the full one. We both went for a stuffed mushroom, ricotta and pancetta. I opted for a calzone for main and the other half went for...'sticky prawn pasta' (there should be an appendix for this mess but this review is already quite lengthy) The mushroom came. Squishy, but reasonably palatable... that was until I got half way through, took a bite and realised the bottom half had a thick thick layer of blackened... I want to say cheese? (seemed to be that layer that builds up on a grill) Awful.... awful. The calzone took it's time coming but I was expecting something of a reasonable quality. The last calzone I had was in New York and it was a chewy, fresh doughy beast, stuffed with lots of cheese, quality meat and fantastically appetizing. This was the other end, still not sure if it was frozen and brought in or it was just the dough. Odd, cheap frozen pizza texture, filled with oodles of saccharine, artificially sweetness tomato sauce. Swimming in this broth was sweetcorn, chunks of peppers the size of your fist thin, processed slices of 'homemade' meatballs. Hungry or not, I ate very little. Now, stick prawn pasta.... turned out to be, small, rock hard frozen prawns, accompanied by the fist sized raw peppers and onions in a soy based sweet, puckering sauce. This... was served... with pasta. I can't quite convey how bad a combination Asian flavours and pasta are. The last triumph was a side of garlic potatoes... £3.... frozen cheap, well shaped and rounded sh*te from Lynas frozen foods. Almost worth going so you can have that story to tell your friends and family down the line.... read more

It's a real hit or a miss in this restaurant one week you receive brilliant, fast service, beautiful food and cocktails then the next week it's completely rubbish!!!!!! I always give it the benefit of the doubt but lately everytime I've been it's disappointing. My tip would be to go when it's not busy because when it is your pretty much invisible. read more

Absolutely love this restaurant! I recommend the New Yorker its delicious. Great service, reasonably priced and the food is always delicious each time I go! Always clean, tables bussed and good atmosphere. read more

I've tried Frankie and Benny's twice now and have come to the same conclusion each visit. On both trips I was greeted and we were treated well by the staff. However, the food is just "ok" and overpriced for what you get. The establishment is beautiful so it is a shame that the food doesn't live up to its surroundings. I tried the two course special on my first visit. The calamari was greasy and overcooked, but my spicy pizza was pretty good and full of toppings. The second time I tried the calzone which did look the part, but the meatballs inside tasted as if they were frozen. One thing that drives me nuts is that you are asked twenty questions when you try to order. In America some chain restaurant managements require their servers to do this to try and nickel and dime the customers (and to raise the bill for a higher tip), but I promise being an American myself, that all restaurants are not that pushy in the States. For example, on both visits we were offered garlic bread. We said no thanks...it's not free, you'll get charged by the way if you do say yes. Then when you order, even if it's a multi course meal, they still try to get you to add a salad, chips, beans added to the kids meal, extra this, extra that. I could easily see someone becoming impatient and darting out the door! read more

The one thing I can't fault are the staff here. Friendly and attentive and willing to sort probs. Great service. Our 2 course meal with drinks ending up costing a pretty penny so we probably wouldn't go on a Saturday night again. Garlic bread starter was gorgeous. My fiancé enjoyed his steak and chips. I got a chicken and chorizo pasta with crust. ....instead of being crunchy it was burnt. Beyond the burnt top the dish was lovely though needed more sauce. Overall we would give it another shot read more

I quite like Frankie And Bennies - it's not going to win any awards for its decor or give you amazing culinary experiences but what it does it does well and it's great value for breakfast with even some reasonably healthy options. read more

Food was amazing. The Burger was huge and well worth the money. The Bacon and cheese fries we're even better!! I've been twice and the customer service on the second time was terrible although no complaints for the food!! read more

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I went to Frankie and Bennys for the first time during the week for my dinner and overall I found the experience just ok. I was in a group of four but as it was around 5.30pm we were seated quite quickly. We were quite hungry so we went straight to the main course and our server got us any drinks we ordered quite promptly while we decided what food to have. The menu had plenty to choose from, ranging from salads, pastas, pizzas and steaks which I was impressed by and all the dishes seemed reasonably priced. Not in the mood for a heavy meal I decided to order the Chicken Ceasar salad. When it arrived however it was far too heavily seasoned with salt, so much so that I decided to send it back and asked for it to be replaced. The server was very apoligetic and very eager to make amends and so she promptly brought it back to the kitchen and within a few minutes she presented me with a fantastic tasting dish that was enjoyed with gusto. The bill came to around £70 which, considering the amount of drinks ordered and the fact that we all enjoyed a nice dessert, wasnt too bad at all! Frankie and Bennys was nice for a change and when I go back it will be most likely for my lunch, with some fantastic offers on to suit day time eating. read more

I popped in here FINALLY just afew days ago as I'd heard so many great things about it. It was around 2pm when I called in with my 8month old son in tow. The place was absolutely buzzing and the host told me there would be a five minute wait for a table which was fine. Then she gave me a buzzer which would go off when my table was ready (how cool) so I went to the bar and grabbed a drink and took the place in. The decor was uber American, set up like a New York style restaurant, but not in a horribly cheesy way or a little OTT like TGI's. The menu was pretty impressive! They had a lunch offer of 2 courses for £7.45 and three courses for £8.95 which is a bargain. I got the Arrabiata pasta and some garlic bread. The pasta was fantastic and wouldn't be out of place in an Italian Restaurant and the garlic bread was more like a garlic pizza! It was a generous serving but very thin so it didn't weigh you down! Really great garlic flavour. Its a great place to take kids and I didn't feel like we were in the way. Really had a great meal here and can't wait to go back! read more

Frankie & Bennys - Italian Near Me - Belfast, BFS

Got a fish in it it must of came out of a Birdseye frozen packet Not much bigger than a fish finger I think I came out hungrier than I came in no hurry back read more

We ate here last night - a family party of 10, to celebrate my sons 16th birthday. My daughter had raved about this place, and it was ............well okay is the best thing I could say. The New York burgers were delicious, the decor and ambiance was upbeat and cool. However my chicken ceaser salad consisted of 90% lettuce, dressing, a few bits of chicken ..........no croutons (and I love croutons!). The service was very slow - and while, as I said above, the burgers were lovely, the presentation of the meal left a lot to be desired - pile of thin cut chips and the burger - a little pot containing dressing on the side, but usually you would get at least a bit of garnish or other bits. For the price I dont think I would complain too much, however if you like the American Diner experience, Springsteens in Carrickfergus or Papa Browns in Carrickfergus has superior meals, and Sprinsteens in particular are a lot more resonable in price. read more

Last min trip from Dublin to Belfast...looking forward to a nice bit of grub. the uniform is lovely in this place but we got served by a girl walking around in pj's.so unprofessional and looked very dirty.my boyfriend was not impressed with his food at all, the "crispy bacon" was not crispy bacon, more fatty then meaty...NOT GOOD! Even his 7up/sprite was the cheapest brand of lemonade ever.when the bills came, we had also been over charged for wine I had. We just paid and left as we weren't in the mood to make a fuss. 1st time to Frankie and Bennys and defo the last....not a good experience read more

Normally love the food, go there quite regularly and had great experiences. Staff are USUALLY friendly and service is USUALLY great. However, recently had a bad experience. After requesting a small change in our drink order, before it had arrived at our table we received an aggressive encounter from one of, what looked to be, their bartenders. We were unable to identify his name tags but he was bald and had a beard and angry facial expressions. Before this, the waitress who had been taking our order clearly in the know of our change in request, passive-aggressively offered us the drink she knew we didn't want, with a sickening smile on her face. Back to the aforementioned barman, he came to our table and even through he was carrying the correct order he slammed the drinks on our table ( 2 milkshakes) and said "your milkshake AND YOUR LEMONADE" and scared the living daylights out of my awfully timid friend. would not recommend the establishment to a friend and hope they rethink their employment choices. many thanks. read more

prices at weekends can be quite high but fantastic during the week when the meal deal is on they have a good cocktail list and their calamari rocks its the best i have ever had.i wud have given 5 stars only for the prices as it can be quite expensive for a bowl of pasta read more

Although others seem to have had bad experiences here I luckily have enjoyed my visits to Frankie and Bennys. Don't get me wrong the food is nothing special but simple American dinner style food. I give it 4 stars because you can get 2 quite enjoyable courses for a tenner. read more

Great restaurant with beautiful food! I had the spaghetti bolognese (which was beautiful) but there wasn't a lot mince. The garlic bread was the nicest I've tasted and I had the cinnamon waffle for desert... it was beautiful! The price was also very reasonable. read more

I have been to Frankie and Bennys once, and I would never go back. The burger I had was edible, the side salad and coleslaw were not. Even if the food is bad in a restaraunt, I still tip quite well if the service is good. Unfortunately, the staff here were shockingly bad. They appeared too be exasperated and mildly irritated with our presence. They also just couldn't perform the simplest tasks. I asked three different waiters several times for a glass of water and literally just never received one. read more

The worst food and service I have experienced in Belfast in a very long time. A badly run restaurant with poor food and clueless managers.