I went here for the first time since like the mid 2000s ... crazy I know…read more I went to reclectic which I know is moving but I want to say that the outside of this mall is horrendous - but the inside is actually extremely well maintained clean and bright. There is a portion where there are not a lot of stores but once you get closer to section 4 there are a lot of nice stores. I don't think I have a need to come back here but I did just want to say this mall has potential compared to some that are completely empty but it's so sad they let the outside get so run down. Some highlights were Cinnabon, Burlington, Aeropostale, famous footwear, finish line and Windsor but there's a lot of other stores listed. A lot of them are outlet stores as well. This mall is also connected to a Walmart and a Marshall's home goods which are accessible with their own entrances.

I have not been to Franklin/Philadelphia Mill mall in a few years. The mall was not busy. There…read morewere several stores that were closed for good or closing in the near future. It mad me a little sad because I remember when this mall would be crowded/busy.

I received a $15 Kohl's cash bonus from Capital One and I purchased a wallet from Kohl's earlier…read moretoday. The store is organized, large and well lit. There was a fair selection of men's wallets. Overall I think that this Kohl's is worth shopping. The line at the register moved rapidly and the service was above average in my opinion.

Service and friendly people and the value in the store.Friendly people but more they need more…read morepeople on the holidays

I've been to this store after going to Pets Plus in the same shopping center... The store is very…read moreclean and uncluttered... Employees are always helpful... They have a wide variety of items... The shared parking lot is pothole free and well kept...

This store is great to shop. You can find things for your whole family and also for your house…read more Planty of parking. The sale assisted are helpful. The lines are sometime long but they get you in and out. I love the household section I can always find something. The items are prices low, medium, and high. It's up to you to find the right item and price for you. I love this store location. Have you ever tried the goat soap or body wash? Baby It make you skin feel so soft. And it comes in different scent. I just like the original one. Since some people found out about the soap the price went up and it'shard to find. Keep looking and till you find it and tell me how you like it. After your shopping experience do you know they sale food and snacks item. I always take some kind of treat home and open it in the car yummy Yummy. I'm just like a big kid after shopping. Shop till I drop. I gave a four stars because some of the area was messy.

Who knew the kind of buys you can get a Ross. Clark shoes for under $40. Cute jeans. Lots of…read moregift ideas either clothes, kitchen items even some furniture.

This is my go-to Ross. I never leave empty handed because I can always find at least one thing…read more They changed the layout of the store a few months back and I'm not a fan of the new flow. Everytime I come there's a line. When a cashier is upfront by herself and asks for help it's like they don't care and will come up to help once she's already handled line herself You can't take the carts out so they just pile up at the front door. Security used to move them and line them up, the one now just greets and stands at the podium

Nice store, very hip, trendy, staff was nice greeted me at the door. Prices are a little high so be…read moreready when you stop in.

Store carries a lot of urban wear. I like finding old school cartoon character apparel. On the down…read moreside several sales associates are not very customer friendly, they hang around in clicks laughing and talking and do not attend to customers right away. On this particular day, assistant store manager Jose assisted me with my items and my family could see that he worked up and beyond to take care as many customers as he could while the store got crowded, you may want to revisit your sales associates, it may not be their call to work for your store. Customer service is a must!

5 stars big selection of shoes boots…read more All associates are knowledgeable and friendly Shout our to Tim very diligent hard working young man. Go 2 off Broadway for the best in footwear 5 stars store us clean and well rin

The associate who helped me was able to very quickly find what I needed (a pair of steel-toed black…read moreleather work boots) in my size, even though it wasn't on the floor, which is great because most places won't even bother to look in the back. The shoes were discounted well below the price anywhere else I looked, 70$ for a 120$ pair of good quality boots. Quick, convenient experience with no fuss. Great place for a good deal and a huge selection!

Love Saks OFF 5th. Lots of selections - discounts vary. Great finds if you are patient.read more

A trip here from the city I feel is definitely worth it. I don't care much for the mall itself, but…read moreluckily Off 5th has its own back entrance so just visiting here and perhaps a few other select stores is easy. First of all, I was very impressed with the new renovations. The space was cleaner, brighter and more organized than it's ever been. I've been coming here for probably 15 years or so. I ALWAYS do good here. Maybe a tad too good if you ask my husband. Or don't actually. He hasn't seen yesterday's purchases yet! haha Sportswear :The workout section was adorable! A good selection of Cute sports bras, printed running capris and muscle tees with fun sayings on them for just $15. Bought a few and I love them! Sunglasses: There's a nice variety of designer sunglasses. Ray Ban, Tory Burch, Wild Fox Couture and Mui Mui just to name a few. Ranging anywhere from $59 to about $125. My only gripe is that they don't all come with cases. You won't know if yours does until you pay for them at the register. Children's: I always love the kids clothes here!! In fact that was the sole reason for my visit yesterday. I come here for our more special outfits and occasions. Dresses from $30-$60 you won't see any other kids wearing. A clearance section too with items as low as $10! Burberry swimsuits, Toms shoes for $35. Not all clothes are high end labels, but definitely more special than the run of the mill children's shops. Shoes: I grab all of my Havaiana's for entire summer here for just $20! All prints and patterns. I didn't really check out all of the shoes yesterday as I was a Mama on a mission, but you used to be able to get some great deals and designers here! Bags: I saw some truly great bags. Trendy ones for the season as well as travel bags including Le Sport Sac & Betsey. No Chanel or Prada, but some great deals. Jewelry: I found some awesome necklaces!! Hamsas and horns like I have been searching for at a fraction of the price most boutiques and online shops want. $30 is a steal for one of the long layering necklaces nowadays and they have some really unique ones! Clothes: Everything you need from lace bralettes for $30 to Hanky Panky panties to dresses for cocktail parties and weddings and special blouses, jeans and casual wear. All & all I think it's truly great store. I love the thrill of the search. I mean anyone can go into a regular store and buy something right off the rack, but here you can really search for great bargains and treasures no one else will ever have. I honestly think that's half the fun!! I NEVER leave here disappointed.

They are always very helpful here! My advice to all is sign…read moreup for there rewards program! They will get all you need here! Any time I have been here they go out of the way to make sure you get the right items plus don't try to up sell you like most companies do! They give Military Discount here so all active duty and veterans I recommend shopping here

Four employees working. One on her phone jabbering away. I was the only customer in the store…read more Nobody asked me if I needed any help till I was walking out the door.

My recent experience in this store was absolutely the worst. I spent $600+ ordering dresses for a…read morewedding. One of the dress was clearly the incorrect size so I decided to take my daughter to the store to pick out another dress. The lady at the store was completely RUDE and UNPROFESSIONAL. She made it seem that it was the dress company and my fault. It was the only dress that had missing tags cut off the dress. Even made a statement about my daughter's size in front of my daughter. She lied about the dress size ordered being inaccurate. Then went on to saying I placed the order for the wrong size dress, and she would give me my money back. God knows if I had all the merchandise purchased, I would have taken all my money back and walked out. However, I only had the items I was exchanging with me so I decided that I would suck it up and continue to find another dress and then never step foot in that store again. Instead of her trying to help a customer who just spent $600 in her store there was absolutely no customer service given. NONE!! I immediately began looking for another dress in the size I originally ordered. The dress given was half the size of what I found. Thank God I did find a dress in the correct size needed. When I was leaving, I told her thank you and so she knows that I would never spend another dime in that store ever again. She had the audacity to say, "Good, you were the absolute worst customer I ever had." I laughed and walked out. She clearly did not say have a problem the two times I was in there prior to this incident spending my money ordering and picking up my order while buying shoes etc. Ladies please I beg you please find another store to shop in for your kids. This is not a store for your beautiful daughters to shop. I am burning up inside right now because I want all my money back. I know I would have to put up another argument to go back to that store so, I am avoiding it. This woman does not care about our beautiful little girls we want to dress in those beautiful dresses. She is RUDE and should not run a business like this for kids. God knows if I ever find a way to open a store like SOPHISTIKIDS, I will locate it right across from this one and sell all the dresses at a fraction of her cost just to put her out of business.

Unfortunately, I had the worse experience shopping at Sophistikids, for the 3 times I have…read morephysically been in the store. No one helps you pick out dresses and The manager/Sales Representative Sophie was extremely unprofessional, rude and does not know how to talk to customers. On 3 occasions she was extremely unbearable, and for this I will no long be shopping at this store. 1. The first time was when we were patiently waiting in line for 25 minutes for my daughters to try on dresses. After waiting in line because there are only 2 dressing rooms, she told us we needed to hurry up once we got in there. We were patient allowing other customers to try on dresses, why now did we have to be rushed. 2. The second time was via phone. Where I called to speak with a manager, she told me a manager by that name did not work there, and she "Could take my number or not?" 3. The third time was via phone, because she refused to exchange my daughters dresses, despite after every dress we liked they told me could be ordered in my daughters size, but then when they tried to order them, the dresses were always discontinued or not available in her size. She became extremely irate with me on the phone, to go as far as using profanity and then hanging up on me. I will never support a store that does not value customer service and is not willing to hear the customer especially after the "manager" is as rude as she is. I will continue to write complaints on all platforms until something is done about the treatment in this store.

Obviously the one star reviewer got the worst employee and I got one of the best. I'm from out of…read morestate and only get to this mall every 2 to 3 years. It used to be called FRANKLIN MILLS, but now it's PHILADELPHIA MILLS. I started at the other end of the mall and was greeted with little to no enthusiasm or even information in several stores. The moment I walked into Famous Footwear I knew something was different. Felicia, I hope that I spelled her name right, was great!!! She was friendly, enthusiastic, knowledgeable and very helpful! Most places don't carry my size, 14, but she assured me that they did and she showed me how they put a yellow sticker on those hard to find sizes. They are having a big sale so even though I'll have trouble getting them in my luggage, I bought six pairs which totaled only $170. If you don't get service like that from other employees, ask when Felicia is working. Then walk out and only return when she's there.

Horrible customer service. Stood at the counter for about 5 minutes waiting for a cashier to come…read moreand check me out. He was too busy standing at the end of a shoe display talking to another employee. When he finally came up, he gave no greeting, and just stared at me, miserably. Never even told me my total,and never thanked me. He did not say one single word during the whole time he was checking me out.