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    Frankel and Sher

    3.0 (2 reviews)
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    Periodontal Associates

    Periodontal Associates

    3.6(8 reviews)
    0.0 mi

    This place has been extremely helpful and friendly! I needed to get an implant done in the back of…read moremy mouth and was super scared to get anything done. When making the initial appointment for consultation, the receptionist was friendly, informative and super reassuring. She answered all my questions. My first appointment was smooth and everyone was super friendly and informative. They helped me every step of the way. Each appointment was the same way, and they always were so awesome in making sure I was comfortable and not in any pain. The doctor even called a few days after the appointment to make sure I was doing ok. I love this place and highly recommend it. They may cost a little more than most, but we'll worth the cost because they have wonderful customer service! Yes, I would definitely come here again if I have to get more work done!

    I rarely leave negative reviews, but this experience honestly deserves one…read more I drove over an hour for a 3:00 PM appointment and waited until after 4:00 PM before finally being seen. When Dr. Roger Hess entered the room, instead of focusing on the appointment, he began offering explanations for his late arrival. I made it clear that the excuses were not my concern and that I wanted to move forward with the appointment professionally. What immediately stood out to me was that while I was addressing the situation, he was smiling and laughing, which came across as dismissive and unprofessional given the circumstances. Shortly after that, it became obvious he had not reviewed my referral and did not even know why I was there. At one point, he commented that he would need to read through the 10-page VA referral during the appointment itself, which confirmed he was completely unprepared. As both a veteran and a counselor, I understand healthcare offices can run behind at times. However, being over an hour late, unprepared, and unfamiliar with the reason for the visit is not acceptable--especially after a patient drives a significant distance for care. Overall, this was one of the most frustrating and unproductive medical appointments I have experienced.

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    Periodontal Associates - Roger A. Hess, D.D.S., M.B.A., M.P.A.

    Roger A. Hess, D.D.S., M.B.A., M.P.A.

    Periodontal Associates
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    Southwest Endodontics & Periodontics

    Southwest Endodontics & Periodontics

    3.5(18 reviews)
    15.4 mi

    Went to Dr. Hahn for a root canal. I only got as far as the novocaine injection. It was extremely…read morepainful. I asked him to stop he kept pushing the needle deeper. Very disappointed

    Dear Southwest,…read more Hello. I went for a consultation with Dr. Estemalik in July 2020. He examined my gums and stated that I have gum recession on 14 teeth, which would require gum grafting. I received the 1st gum graft for 4 teeth in Nov 2020. Dr. Estemalik and the office were calm, nice, and explained many things to me. I was treated well and was glad to be in the care of Southwest. I paid the co-pay. Insurance covered the rest. I asked the office about warranty; they stated that if the graft falls apart in under a year and if the patient properly follows post-op guidelines, then the office would provide a replacement graft at no charge. I felt confident and comfortable working with them. I don't know how, but part of the graft collapsed in less than 2 months. I followed the guidelines well - no hard foods, used the antibiotic, avoided sugary drinks, did not chew on the surgical site. I believe Dr. Estemalik and the office did their best to provide a good graft; they were professional, punctual, and understanding. In Jan 2021, Dr. Estemalik examined and stated that a replacement graft would be required; he diagnosed the 1st gum graft as "collapsing." I received a replacement (2nd) graft in March 2021. This graft integrated fully and I am pleased with that. Thank you. However, I was charged for it (over $2000) and paid out-of-pocket. I was confused. I thought they said that a replacement graft would be covered? I called them, explained the situation, and requested a refund; they refused. I still had more teeth that required gum grafting, but I felt distrustful about returning to the office. How can I continue working with them when they choose to not uphold their integrity? I called Southwest again and expressed my concern. I asked to speak directly to Dr. Estemalik; he chose not to. The front desk said "the office would never have covered a replacement graft at no cost" and "Dr. Estemalik does not remember agreeing to this." I asked for a copy of their 2020 warranty, but did not receive it. I asked for a written explanation of why the office refuses to provide a refund; never received it. Although I have called and emailed them multiple times over the course of 5 years, we regretfully cannot come to an understanding. They did treat me kindly, and helped greatly with my gum recession, to which I say thank you. I am disappointed that they refuse to fulfill their principle of integrity and provide a refund. Overall: 5/10. I do not recommend visiting this office. With Wellness, -Elizar Sandler

    Frankel and Sher - periodontists - Updated May 2026

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