1. Frankel and Sher

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Cleveland, OH

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Frankel and Sher

3.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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Periodontal Associates

Periodontal Associates

3.6(8 reviews)
0.0 mi

I rarely leave negative reviews, but this experience honestly deserves one…read more I drove over an hour for a 3:00 PM appointment and waited until after 4:00 PM before finally being seen. When Dr. Roger Hess entered the room, instead of focusing on the appointment, he began offering explanations for his late arrival. I made it clear that the excuses were not my concern and that I wanted to move forward with the appointment professionally. What immediately stood out to me was that while I was addressing the situation, he was smiling and laughing, which came across as dismissive and unprofessional given the circumstances. Shortly after that, it became obvious he had not reviewed my referral and did not even know why I was there. At one point, he commented that he would need to read through the 10-page VA referral during the appointment itself, which confirmed he was completely unprepared. As both a veteran and a counselor, I understand healthcare offices can run behind at times. However, being over an hour late, unprepared, and unfamiliar with the reason for the visit is not acceptable--especially after a patient drives a significant distance for care. Overall, this was one of the most frustrating and unproductive medical appointments I have experienced.

uncaring, unprofessional, and rude. I was treated at their mentor office by dr. Davis and dr…read more Streem.

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Periodontal Associates - Roger A. Hess, D.D.S., M.B.A., M.P.A.

Roger A. Hess, D.D.S., M.B.A., M.P.A.

Periodontal Associates
Periodontal Associates

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Frankel and Sher - periodontists - Updated October 2026

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