The crew at Norfolk was great to work with. Design , Delivery, Installation and Administration were…read morespot on! Thank you for helping to-make my kitchen beautiful!

My wife and I built new construction on New Jersey's Long Beach Island. We had an Architect design…read morea new contemporary home with an open concept floorplan combining the kitchen, dining and living area. This design meant that the kitchen had to be the focal point of the home and had to flow with the rest of the living space. I searched online for modern kitchen design ideas using modern cabinet style. After an extensive search for cabinet designs, materials, and colors, we found Showplace Wired Cobalt and decided that was the look, color and functionality we wanted. After looking at examples from Showplace we found on their website, we saw an example of what we wanted to emulate which led us to the designer Diane Fleming at Norfolk Kitchen & Bath in Manchester New Hampshire. I contacted Diane and told her of our project in New Jersey (which was 354 miles away )and I sent her our architectural plans hoping that Diane would take on the presumably impossible task of designing our kitchen directly from the architect's drawings, our appliance measurements and zoom conferences with us. Much to our delight she accepted the challenge and she designed and rendered our kitchen on computer and did everything without once checking out the construction site! It was perfect! She made a trip down to New Jersey when the cabinets were delivered and spent two days with our installers making sure everything fit, every piece ordered was delivered and instructing the installers exactly where and how every piece fit together. She made another trip to New Jersey to make sure all was perfect and ready for staging and pictures. She was amazing! The kitchen is the centerpiece of the home, everyone who sees it is amazed at its construction, utility, and accessibility to everything a home cook needs. Diane designed it as if a chef were to be using the kitchen and that is exactly what we wanted. I cannot recommend Diane and Norfolk Kitchen and Bath more highly. The expertise, professionalism and customer service were and continue to be outstanding and working with Diane was an absolute pleasure.

We had our master bath remodeled by ReBath. Anthony and Banyo performed the work . They were very…read moreprofessional and curteous. they did a wonderful job and cleaned up everything when they finished. We are very happy with the new walk in shower, floor, toilet and vanity top.

What a disappointing experience. My husband and I want to remodel the full bathroom in the tiny…read morecondo we just moved into. Norm, the owner, came out and looked at our bathroom to give us an estimate. What we got after that was a 3-line email with a lump-sum estimate of more than $29,000. We were shocked! We called the company and talked to Norm. We said we were willing to scale back on things. For example, materials. We had wanted real tile in the shower but said we would consider an insert made from manufactured material to get the cost down. We asked him for a more detailed estimate (toilet vs. tub. vs. floor, etc.) so we could identify the aspects of the job we could scale back. We also told him our budget could go as high as $20,000. We never heard from him again! Completely ghosted us! So unprofessional and just outright rude. I would never recommend this company!

Great customer service and always ready to help! Regan makes you feel like you are their only…read morecustomer.

When my 13 year old upright freezer failed to keep food frozen one day, I tried a few local service…read moreshops. One shop had closed but recommended Ed's Appliance Service, where the technician had over 40 years experience. He was able to visit the next day. The GE service shop said I would have to wait about 4 days. In the meantime, I was able to move the food to other people's freezers. Ed said the compressor was probably starting to fail due to age and it would be too expensive to repair. It also looked like there might be ice blockage. He told me to unplug it and leave it open for a few days. After I powered it back up and put some cups of water on each shelf, in a little over a day every cup was frozen. So can start using it again. Yay! In the meantime I purchased a new unit, which took a a bit of research and phone calling. It seemed that many people freaked out when the Wuhan Virus hit and bought up all the refrigerators and freezers. They were probably afraid of shopping and bought new units so they could maybe hoard food and limit their trips to the stores. None of the big box stores had anything in stock. The sales rep. at Baron's Appliances in Concord listed the Frigidaire unit I wanted, but he said the manufacturers were quoting end of August delivery dates! That was the only store that offered to help me out. So here is hoping my old freezer holds out until then.

Went in this weekend to buy a dresser after buying my bed and tempurpedic mattress their several…read moreyears ago. No sense going to the big box furniture stores when you can buy your furniture from a local company that takes the time to listen and customize furniture to your taste and needs. Every time I asked if I could change a style, knob or finish the response is always " we can do whatever you want". The hand made "high quality" furniture is made locally and I can tell you it's the long term quality of there craftsmanship that brought me back to buy here again. Well worth the $ and if you are looking for furniture that will last your lifetime and for future generations than you've come to the right place.

Mills , should pay attention. From their arrogant sales manager in Concord NH, to the poorly…read morecrafted furniture to their abysmal delivery service and customer service, it is shameful to charge what they do for what they offer. It is a bunch of smoke and mirrors. I have purchased over $10,000 of furniture from Pompanoosuc. every piece was either missing key parts, which were standard items listed in their catalog, on their web site and as shown on display in their showroom. They had to repair every piece in some way, including a piece purchased two years ago where the drawers started banging into each other , because the hardware( sliders) are so cheap and the craftsmanship is poor. The delivery men pointed out to us that they could not understand why the individual pieces were so poorly made. That they had been with the company for years and encouraged us to send them back and speak with headquarters . The delivery schedule on three occasions over the past two months has been schizophrenic and rude, not even equal to bad cable company scheduling. They only deliver on Saturdays in our area, which is fine. But, I work every other weekend, so we try to be considerate of time when there is a free weekend . Pompanoosuc scheduled between 1-4p. They called at 2:30, stated they would be late arriving at 5p. At 5p, they called stated that even though they were only 15 minutes away, they were heading north an hour away for another delivery and would arrive at 9P. At 9p they called stated that they had exceeded the allotted number of hours to drive in a day and that the delivery would have to be rescheduled. This morning I received a call from Daniel with a British accent from Pompanoosuc Headquarters to reschedule for next Saturday between 12-3p. Not a word about the aforementioned . This is the third such similar experience. Having moved and delivered furniture as a full time job for 5 years, I have awareness of scheduling conflicts, delivery times and customer satisfaction. Anyone can have bad day. There are always opportunities for improvement and certainly a need for service recovery, particularly when things don't work out on multiple occasions. I am not in a position to advise Pompanoosuc how to run their business or to scrutinize their leadership in a meaningful way. However, I am in a position to let others know, that their furniture is poorly made, not worth the money or time to order it or have it their homes. Lastly, that the store manager in Concord NH deserves an A grade for Arrogance. Lastly, my experience maybe an N = 1 with no statistical significance. But, I am a monkey's uncle if our experience is a complete outlier. My bet, is that Pompanoosuc has some real internal issues on several levels. There is a lot of quality furniture and competition out there. I am grateful and recognize how fortunate we are to be able to consider and purchase furniture and try to remain grounded, rather than drifting into the realm of an entitled consumer. From my point of view, Pompanoosuc has or is in a position of entitlement and disrespect and a shameful representation , at least currently, of a local Vermont Furniture company. Maybe once was a different organization or they simply cant create and deliver consistently.

I have been very happy with everything I have purchased so far. My first purchase was bath soaps,…read moreand have recently tried the shampoo bar. Once it gets a little warmer I'm looking forward to trying the dog soap bar. The products are all locally and thoughtfully made and the customer service is top notch.

Karpets by Kerry did a fabulous job replacing the 50 year old linoleum in our 200 year old kitchen!…read moreThey suggested adding a sub floor to get rid of some of the irregularities of the aged floor, and what a difference it made. I feel like I have a brand new kitchen instead of just a new, beautiful looking floor. They were very professional, and in and out in less than 2 days. I can't recommend them enough! Thank you Karpets by Kerry

I've been there four times in two years and only once have they been open. I've gone during their…read morebusiness hours. This last time, there were at least four other cars in the parking lot, the sign said "open," lights were on, but doors were locked. Someone else walked up at the same time and was just as confused. She suggested I make a phone call. Nope. I'll go somewhere else. I like to support small, local businesses and definitely prefer made-in-USA products, but it gets frustrating when this is what you get.

We have been coming here for almost 3 years now. Excellent selection of flooring from wood to rugs…read moreto tile and so much more. We do all our own renovations but soon will be hiring them to tile our shower. Sonja and Samantha are so knowledgable in their field. We trust their opinions exclusively and they never disappoint us. I love that we can take home samples before we make a choice. We are so glad we found an establishment that excels in customer service and has everything we need when it comes to our home renovation projects. We would never imagine going anywhere else!!!!