Very dissapointed with them. The woman that we dealt with was very helpful during the first visit to scope out our bathroom remodel. Second visit we nailed down our plumbing and shower glass and received a written quote. Went downhill from there. When we were ready to order the plumbing she told us she would call when the order was ready. She did not call me.so I called her again after leaving a voicemail that she did not return. She said she did not get the voicemail. I gave the benefit of the doubt. She then said the order was ready for me to pick it up. When I got there (an hour drive) the order was not there and I was directed to the warehouse with all the tradespeople to have the order "picked". Ok At least the order was correct.
The glass is the last thing to go in, so when the tile and plumbing was in, I called again to start the glass order which was already quoted. She was not there that day, so I asked for someone else to help me. They had trouble finding my order and when they did find it the glass was no longer on it. The person I spoke to told me I would need to leave her a voicemail. So I did and she never returned my call. Strike 2, and you are out in my book!
So I decided to cut my losses with Frank Webb Home and I took the rest of my business elsewhere. I am so done with FWH. I could have done just as well for a lot less money at Home Depot. read more