Dr. Donnarumma is an excellent oral surgeon and a true professional. I had an implant placed by…read morehim, and throughout the entire process he was extremely patient and attentive. He did everything possible to minimize pain and discomfort during the procedures, clearly explained each step, and answered all of my questions. If I ever needed another implant, I wouldn't trust anyone else in Western New York. He truly goes above and beyond for his patients. The dental assistants he works with are also very kind and supportive. The reason I'm giving 4 stars instead of 5 is because of how I was treated by the front office staff during my last visit. I intentionally arrived early for my appointment because I had to rely on a rideshare. Uber had warned that drivers are limited in that area, so I reserved a ride in advance. Before scheduling it, I asked the reception staff how long the procedure would take and was told about 30 minutes. Based on that information, I scheduled my ride for about an hour after the expected finish time. When it became clear that the doctor was running behind schedule, I went to the front desk to ask about the updated timing so I could adjust my ride. As I started explaining my situation, the staff member interrupted me before I could finish my question and assumed I was trying to cancel my appointment because I had arrived early. She spoke to me in a dismissive tone and did not give me a chance to explain that I only needed an updated estimate so I could adjust my rideshare reservation. Because she would not check with the doctor or a dental assistant about the delay, I had no way of knowing how long the wait would be. As a result, I had to cancel my rideshare reservation and was charged a $25 cancellation fee. The original estimate of 30 minutes appeared to be based only on the computer schedule rather than confirming with the clinical staff. The next day I received a call from another member of the front office staff. When I returned the call right away, the response I received was simply, "I left you a voicemail," which came across as dismissive. The surgical care itself was excellent, but the communication and professionalism from the front office staff could definitely be improved.

Dr Donnarumma and his entire staff are outstanding. Everyone is congenial, attentive and…read moreconsiderate. Dr. Donnarumma explained the procedure clearly. He and his staff showed real concern for my comfort and easing my anxiety which made for a much less. stressful experience than I anticipated.

From the receptionist to the assistants to Dr Chimelli I was met with utmost care. I do not like…read moredealing with dentists or oral surgeons, but this experience has completely transformed me. Even now, as I wait for my ride, the receptionist has checked that I'm ok. Highest recommendation!

4/21/2026. I wish this would let me give it zero stars as this place does not deserve any…read more I do not recommend Amherst oral surgery to anyone. Surgeon is extremely rude and does not answer any questions you may have prior to the surgery. I have a heart condition so it was important for me to go in and ask questions as i needed clearance from the cardiologist to even get my wisdom teeth out. However the surgeon ignored them and pushed me out of the constellation. When getting my wisdom teeth removed i had anxiety- as any one does getting them out. He threaten to not do them for me and began packing his things out of the room to leave. LESS THAN 3 minutes of even taking me back there. I am only 23 and expressed multiple times i have anxiety which none of them seemed to believe. Every person there looked at me like i was crazy. I am so beyond relieved i will never have to go back to this place and I highly suggest looking elsewhere before booking with them!! It was not worth it at all.

This place deserves far more than five stars for their compassion, efficiency and willingness to…read morelisten. I was the patient albeit reluctantly. I had an ongoing issue with a molar. I thought a filling would do however that was not to be the case. I have an EXTREMELY high tolerance to novocaine. After four attempts at numbing my lower gums my normal dentist conceded defeat. She suggested that I try Buffalo Oral Surgery and hopefully get sedated for an extraction. It was with heavy heart that I made my appointment. Today was the day. I had a female surgeon/dentist. In my angst over this procedure I didn't get her name. She sat and spoke to me about the anesthetic issue and then started shooting me up. It took her about four tries as well. She had me open my mouth and I assumed she was just checking to see if the local was working. She spoke to me about a number of things and then sat back and said the words I so longed to hear - "You are finished. The tooth is gone". YES! Other than my anxiety there was nothing to bother me. The actual extraction was perhaps a minute or two? It took longer for the local to kick in. Am I over my fear of sharp objects in my mouth? Not in this lifetime however I know now that procedures don't need to be painful to be effective.

I have had 2 appts. Scheduled at this facility and both have been cancelled by them the day of and…read morethe day prior. They stated the surgeon wanted to come in later. When I told them I couldn't make a 3pm appt as I have to get my children they got an attitude over the phone and stated they tried to call several times. I wouldn't recommend this place. They can't commit to the dates and times they offer you. Rescheduling a reschedule they created when I already used time to take the day off of work.

Tammi performed quick thorough cleaning , another great experience for me . I have no complaints!read more

Everyone at Aesthetic Associates Centre are great…read more Excellent service by caring professionals.... Jen is a terrific Dental Hygienist.... and Dr. Shatkin is Top Notch in His Field. It makes a difference when you are in Good Hands.

I just had my first visit there and was very satisfied with how everything went. I did all my…read moreinitial paperwork on a computer and then only waited perhaps 5 minutes before my hygienist called me in. Her name was Colleen and she was very friendly and professional. I will request her from now on. The doctor who saw me was Dr. Mechtler. I found her to be matter of fact and efficient. I am very comfortable with her doing the dental work I will need done. The building and rooms appeared clean and in good repair and I felt confident in the infection control procedures. Overall a positive experience.

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

I've been a patient at this dental office for about a year or two, but my recent experience has…read morecompletely changed my opinion. I had to cancel an appointment due to an unexpected medical issue and called the office immediately to reschedule. Instead of showing any understanding, I was told I would be charged a $145 cancellation fee -- even after offering to provide a doctor's note confirming the medical situation. The office refused to accept it and said I could not reschedule unless I paid the fee. When I reviewed the financial agreement, it only listed a range of possible fees -- it did not state that the charge was mandatory or specify exact amounts for missed appointments. When I asked for additional documentation or written policy to support their decision, I was told none existed. For a healthcare provider, I find this lack of compassion, flexibility, and transparency very disappointing. Medical issues are often unpredictable, and I expected a much more understanding and professional approach from a dental office. Unfortunately, this experience showed otherwise.

The experience has been great so far! I'm scheduling a procedure for a couple recessions to get…read morethem fixed! Very friendly and professional staff!

Dr Fiorella has been my dentist for many years. I cannot imagine going to another dentist- he is…read morethorough, caring & highly skilled. Dr Vince has been my dentist for over 20 years and I've needed more dental work than I'm proud to admit, & he has always done an excellent job! I've never felt any pain or after effects from any work. His staff are excellent as well. I can't say enough to encourage you to utilize Hillview Dental for your needs. If you are someone who is not keen on going to the dentist, I promise you that you will have a change of heart. My Mom was always fearful of the dentist from past poor experiences as a child (why did they not use numbing agents, geez) but she has been going to Dr Fiorella for over 20 years now and has not a single worry since switching. He is a true professional and we are so grateful. If you want to have the best dental experience, become a client of Hillview Dental!

Excellent service. Dr. Thomas Scibor is outstanding: compassionate, knowledgeable, friendly, and…read morecareful. I've been his patient for several years now. When I had some pain in my jaw, he was very responsive and helpful. The office staff at Hillview are efficient, helpful, and friendly.

Most pain I have ever felt. No numbing gel. Hit nerve 2 x, I passed out…read moreThey bill ins 755 for one extraction, then they bill you on top of it Lady cleaning teeth is so rough she causes damage and pain Be careful the damage can cause your tooth to die. A healthy tooth to just die! Stay away Receptionist is awful, just awful, unwelcoming, rude and can't bill correctly for anything. Total nightmare in a filthy little place in a house. Dirty absolutely dirty. Should of walked out!

Dr Glennon is the best he truly cares for his patients, my father teeth was overly bleeding after…read moregetting it pulled out he immediately asked him to come back and made sure the bleeding completely stopped before he let him out of his sight, remind you he was busy too .